New
#111
Although I respect your opinion, I don't think it is an accurate reflection of what is on offer.
- You have been given the option of upgrading your retail license by using the 'free promotional upgrade'
- You then have the option of using a Win10 standalone license with full right of transfer until next July.
- That standalone license essentially gives you the opportunity to fully appraise the software and decide whether you want to pay for a new standalone license next July
- You also have the option to keep it forever as a free pre-installed Win10 license
- Additionally, you can choose to roll back to your original retail license with your right to transfer.
Since the wording of the EULA conflicts with Microsoft policy as to how the upgrade is applied, you also have the right to raise this directly with Microsoft as an official complaint and to push for a solution that you consider satisfactory.
Totally understandable. I was more looking for what generic global HQ email you used to start it off rather than the individual. Even though the MS pages say you can email for help they just send you in a loop and never give you an actual address. I still hadn't found an official support email address. I just guessed support@microsoft.com might be a valid email and might work. Hadn't heard anything back so I guess it didn't. It was easier finding the email addresses for the CEOs than finding a generic support email listed. Anyway thanks for the info of your experience.
I hate to bring up another thing.
You can & can't sue Microsoft in the U.S. You agree to that when you agreed to the EULA. If it is over certain amount you have to agree to arbitration if it is under that you can sue in federal court or small claims court. What is weird even if you lose under a certain amount (75,000 I think) Microsoft will pay for the court cost for both sides. They claim you have to bring a small claims court in a certain state. That actually depends if your state has a Microsoft office, you don't have to go out state to take them to small claims court, you just have to go to the county seat the office is located it. I am basing this all on the EULA except for the comments that are underlined.
Only applicable legislation and the associated justice system can set the due processes required to settle legal disputes. This is the same for any country around the world. It doesn't matter what corporates put into their small-print to protect themselves.
The process you referred to within the EULA would however be appropriate for most instances and is probably a useful guide for end-users in resolving everyday disputes.
Managed to Get my WIndows 10 Pro I bought from MS App Store in June 2016 originally for old system transferred to new one, but took about 3-4 hours with Microsoft answer tech reps to even get it done...At first I was like almost ready to say forget it and go purchase another copy, but then I decided I guess i'll keep working on it, and finally was given a new key, and finally activated