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  1.    15 Aug 2015 #111
    Join Date : Jul 2015
    Posts : 9,548
    Windows 10 Pro

    Quote Originally Posted by wiggly1uk2000 View Post
    Then from my perspective the free version of Windows 10 is actually a downgrade from what I have now.
    Call it what you want. It is a free downgrade that you paid nothing for and are under no obligation to keep.
      My ComputerSystem Spec
  2.    15 Aug 2015 #112
    Join Date : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
    Thread Starter

    Quote Originally Posted by wiggly1uk2000 View Post
    Then from my perspective the free version of Windows 10 is actually a downgrade from what I have now.
    Although I respect your opinion, I don't think it is an accurate reflection of what is on offer.

    • You have been given the option of upgrading your retail license by using the 'free promotional upgrade'
    • You then have the option of using a Win10 standalone license with full right of transfer until next July.
    • That standalone license essentially gives you the opportunity to fully appraise the software and decide whether you want to pay for a new standalone license next July
    • You also have the option to keep it forever as a free pre-installed Win10 license
    • Additionally, you can choose to roll back to your original retail license with your right to transfer.


    Since the wording of the EULA conflicts with Microsoft policy as to how the upgrade is applied, you also have the right to raise this directly with Microsoft as an official complaint and to push for a solution that you consider satisfactory.
      My ComputerSystem Spec
  3.    15 Aug 2015 #113
    Join Date : Jul 2015
    Posts : 55
    Windows 10 Pro

    Quote Originally Posted by NavyLCDR View Post
    Call it what you want. It is a free downgrade that you paid nothing for and are under no obligation to keep.
    Indeed. Just because something is free, it doesn't mean you must have it. Besides, the use of the word 'free' can sometimes lead to disappointment. I learned that a very long time ago.
      My ComputerSystem Spec
  4.    15 Aug 2015 #114
    Join Date : Aug 2015
    Posts : 4
    Windows 7/10

    Quote Originally Posted by WhyMe View Post
    I am unable to geive either the phone number, extension, name or email address of the individual who assisted me. The poor man would be inundated and it would be totally unfair
    Totally understandable. I was more looking for what generic global HQ email you used to start it off rather than the individual. Even though the MS pages say you can email for help they just send you in a loop and never give you an actual address. I still hadn't found an official support email address. I just guessed support@microsoft.com might be a valid email and might work. Hadn't heard anything back so I guess it didn't. It was easier finding the email addresses for the CEOs than finding a generic support email listed. Anyway thanks for the info of your experience.
      My ComputerSystem Spec
  5.    01 Sep 2015 #115
    Join Date : Oct 2014
    Posts : 1,555
    W7 32 bit, Linux Mint Xfce 18 64 bit

    I hate to bring up another thing.

    You can & can't sue Microsoft in the U.S. You agree to that when you agreed to the EULA. If it is over certain amount you have to agree to arbitration if it is under that you can sue in federal court or small claims court. What is weird even if you lose under a certain amount (75,000 I think) Microsoft will pay for the court cost for both sides. They claim you have to bring a small claims court in a certain state. That actually depends if your state has a Microsoft office, you don't have to go out state to take them to small claims court, you just have to go to the county seat the office is located it. I am basing this all on the EULA except for the comments that are underlined.
      My ComputerSystem Spec
  6.    01 Sep 2015 #116
    Join Date : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
    Thread Starter

    Only applicable legislation and the associated justice system can set the due processes required to settle legal disputes. This is the same for any country around the world. It doesn't matter what corporates put into their small-print to protect themselves.

    The process you referred to within the EULA would however be appropriate for most instances and is probably a useful guide for end-users in resolving everyday disputes.
      My ComputerSystem Spec
  7.    4 Weeks Ago #117
    Join Date : Jan 2016
    Gibraltar
    Posts : 402
    Windows 10 Pro 64bit 1709 16299.98

    Managed to Get my WIndows 10 Pro I bought from MS App Store in June 2016 originally for old system transferred to new one, but took about 3-4 hours with Microsoft answer tech reps to even get it done...At first I was like almost ready to say forget it and go purchase another copy, but then I decided I guess i'll keep working on it, and finally was given a new key, and finally activated
      My ComputersSystem Spec

 
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