Windows 10 deteriorating

fire · 25 Aug 2019

Had this exact same problem back in march, took it to a PC shop, they managed to reset windows which left me in the clear for a few months until recently. The problems I'm sufferring from are hard freezes of the whole system at random times, random retarts, text going missing from file explorer and other programs. As well as BSOD (unexpected store exception/critical process died). I have windows ISO files on a bootable USB and I've tried to hard reset the computer, it won't allow me to when the computer is on. When i boot from the USB I go through the settings > install now, go for the clean wipe, however I'm not sure how to arrange the partitions, I have one main one (C 950gb), another empty 500MB partition (nothing used up), and then another 480MB partition with OEM Reserved as the type (80MB left on this partition), which partitions should I be deleting and which should I be formatting? Any help would be greatly appreciated!

Also, since I am able to boot into the install menu and what not, does that mean I'm alright to proceed? I could not use the installation media as it wouldn't let me so I downloaded the ISO files using another method. (I believe I downloaded them with this method How to Download Latest Windows 10 ISO File without Media Creation Tool - YouTube In the following screenshot I'll attatch an image of what's on the bootable USB just incase anyone can double check (https://i.imgur.com/FSDeXbB.png).

dalchina · 25 Aug 2019

When you perform a clean boot, you install to unallocated space.

For example, you could format your entire drive, then install Windows without you having to specify anything about partitions.

When you clean install, ensure you delete all partitions created when installing Windows. (You can keep data partitions you personally created yourself).

I would suggest you
a. Check your disk e.g. Crystal Diskinfo
b. Create a bootable Win 10 installation flash drive using the Microsoft Media Creation tool (via Google)

Create Bootable USB Flash Drive to Install Windows 10
b. Check your BIOS is up to date

c. Clean install Win 10 following this carefully:
Clean Install Windows 10

Is your PC specified to run Win 10?
How old is it- what build of Windows did it come with?
What model is it?

The RAM speed looks low, suggesting this is an older PC; drivers seem to be from Vista to Win 8.
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fire · 25 Aug 2019

It came pre-built, installed with windows 10 back in late 2017, early 2018 I believe. If you believe I should be looking in to hardware upgrades, what would you recommend first?

dalchina · 25 Aug 2019

I'd suggest you check your disk, and if ok, update your BIOS if older, then make sure you've followed the correct procedure for a clean install.

It's very unclear quite what's going on at present, so step by step and report back if there's a problem.

E.g.

I could not use the installation media as it wouldn't let me

fire · 25 Aug 2019

Alright, thank you very very much, I really appreciate it!

- - - Updated - - -

I ran the Crystal Diskinfo program, I am not really sure what I'm looking for but I ran it with the default settings and these are the results I recieved: https://i.imgur.com/MfNZoCN.png

dalchina · 25 Aug 2019

That's Diskmark, you should run Diskinfo. (SMART params)
To post a screenshot please use the Insert Image icon above your post. Thanks.

dalchina · 25 Aug 2019

Diskinfo looks ok, but please use the thread for such things not the limited PM space. Thanks.

fire · 25 Aug 2019

Alright, sorry about that, not that familiar with the site. I'm currently in the process of using the media creation tool to create the bootable USB so if I recieve an error I'll let you know!

spunk · 25 Aug 2019

You can also download HD Tune, not Pro and go to the Error Scan tab, run a Scan, not a Quick Scan. It will take a while. If any of the blocks turn Red, that would signify a Bad Sector. A few Bad Sectors are fine but more then that and you should replace the HDD.

fire · 25 Aug 2019

It just finished up, no errors! I will now have a look about how I should tackle the step of updating the BIOS, pretty sure mine is SUPER old from the last time I checked.