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#1
Cannot Open Folders ("Application Not Found" Error)
I hope my post is understandable and it's complicated from my own standpoint and Google searches are not helping me whatsoever.
To begin, I had a nasty virus attack back in November 2018-- Chameleon Explorer and so many other PUPs and trojans so bad that I had my identity stolen as a credit card was later opened up in my name. Anyway, I believe to have gotten rid of them through Malware Bytes and I forgot what else. I might've even done a system restore which didn't do much. Shortly after getting back into control of my laptop (it was a complete mess), I discovered I cannot open any folders normally-- right clicking or double clicking. I get an error message saying, for example:
C:\Users\Megan\Desktop/bb
Application Not Found
However, if I open up File Explorer I can access them, but it's complicated. I have to use the bar where I have to type in each folder that I need to go to. Quick Access can open the folders that are there, but not any further than that normally.
Next, when I created a new user account on my laptop, it doesn't have this problem at all, so it's just located on my User side. Also, for instance, if I'm opening up a folder to upload a file onto Chrome, no problems with this.
I can try to give more information but I don't know a lot of computers as this is out of my breadth of knowledge. For instance, I did the DISM.exe /Online /Cleanup-image /Restorehealth and that failed with the source files not found and error code was 0x800f081f and did run a sfc /scannow and corrupt files were found. Also, a System refresh I believe (where all apps become uninstalled that weren't preinstalled and such) failed also.
So, any help is greatly appreciated. I just want to be able to access my folders without this error that keeps happening. I also don't want to restart this user if it can be fixed. At least I have Carbonite.
Thank you.