Computer sleeping when set not to / Not waking up from Sleep


  1. EnvyYou
    Posts : 5
    Windows 10
       New #1

    Computer sleeping when set not to / Not waking up from Sleep


    Hi All

    I have a windows 10 machine that has two issues but they both are causing the PC to freeze.

    The first issue is the PC will go to sleep even when set not to in the power configuration.
    The second issue is that the PC will not wake up so it seems once it has gone to sleep, the screens will not turn on or respond to mouse clicks or keyboard input. This doesn’t happen 100 % of the time however it seems every 1 in 3 times I come back to my machine it will be frozen. Once this happens the PC needs a hard reset.

    I have reformatted the machine and reapplied all fresh drivers from the respective manufacture websites but the issue remains.

    I have also run mem tests and a CPU test that came back with no issues.

    Does anyone have any ideas?

    Intel Core i7 9700K
    2 x G.Skill Trident Z RGB F4-3200C16D-32GTZR 32GB (2x16GB) DDR4
    ASUS ROG Maximus XI Hero Wi-Fi Motherboard
    Samsung 970 PRO M.2 NVMe SSD 1TB
    Samsung 960 PRO M.2 NVMe SSD 512BG
    EVGA 980 TI
    Last edited by EnvyYou; 08 Jan 2019 at 01:40.
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  3. Caledon Ken
    Posts : 30,192
    Windows 11 Pro x64 Version 23H2
       New #2

    Hi You

    While some symptoms are not the same when I saw your two NVMe drives from Samsung

    PC can't wake fully from sleep or hibernation - gives this error


    Ken
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  4. zbook
    Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       New #3

    There is a log collector that is used in another forum.
    Please run the BETA log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums
    (extract > open)
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  6. EnvyYou
    Posts : 5
    Windows 10
    Thread Starter
       New #4

    Hi i have attached my logs, let me know if this is what was required.

    Further to this i also read that Corsair Link can cause similir issues to what i was experiencing however i uninstalled the software and it made no difference. The PC has frozen 3 times today.

    Corsair iCUE software causing PC crashes : Corsair

    Thanks

    I am also seeing the following errors in the event viewer - Please note that the PC was running fine until upgrading my motherboard CPU and Ram only. After that a fresh install of windows 10 was done, and the issues started.

    The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    \Device\000000a5
    CMDre 00000001 000000c0 ff1fe202 00000007 00000000

    The message resource is present but the message was not found in the message table


    Faulting application name: dwm.exe, version: 10.0.17763.1, time stamp: 0xe52aabf3
    Faulting module name: KERNEL32.DLL, version: 10.0.17763.1, time stamp: 0x65614da1
    Exception code: 0xe0464645
    Fault offset: 0x0000000000017e94
    Faulting process id: 0x28f0
    Faulting application start time: 0x01d4a7d03284c084
    Faulting application path: C:\WINDOWS\system32\dwm.exe
    Faulting module path: C:\WINDOWS\System32\KERNEL32.DLL
    Report Id: 532158d7-efb1-4de5-85ba-83e7c2629036
    Faulting package full name:
    Faulting package-relative application ID:
    Computer sleeping when set not to / Not waking up from Sleep Attached Files
      My Computer
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  7. zbook
    Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       New #5

    See rule #4
    Forum Rules - Windows 10 Help Forums

    The log files displayed piracy /crack.
      My Computer
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