How To Get Sys Dump Or Similar For Frozen Computer?


  1. Posts : 524
    win10
       #1

    How To Get Sys Dump Or Similar For Frozen Computer?


    My son's computer keeps freezing up on a game he's started playing.

    It locks up, no movement. He's waited as long as 15 minutes and it doesn't come out of that state.

    He can do nothing with the machine but sign out. Ctl Alt Del brings up the usual choices he says - which includes Task Manager for instance - but clicking on Task Manager does not bring it up, it doesn't run, he can't use it.

    So I thought he needs a system registers dump to pass on to the writers of the game to show where the system is at when it freezes.

    But when I tried to google how to do that with Win10 I only got a help screen that referred me via a link to a page which now (I think it probably didn't used to be) is a sort of front page for all of Microsoft - asking you which product you're interested in and so on.....

    Fairly useless.

    Is there some way to get some pertinent info that perhaps would be of interest to the game developers?

    And/or is there some preferred actions he/we could take to perhaps resolve the issue ourselves?

    :)

    p.s. I kinda vaguely thought there was a debug function available virtually at all times that would give a registers dump... no?
      My Computer


  2. Posts : 30,198
    Windows 11 Pro x64 Version 23H2
       #2

    Hi abrogard

    Is this what you are looking for?

    https://blogs.technet.microsoft.com/...omputer-hangs/

    I assume you've done that standard things

    SFC /scannow

    Check Bios for updates, (understand risks to updating before actually updating)

    Check for driver updates

    Exclude all hardware not required - eg disconnect scanners, printers, unnecessary storage, webcams, etc

    Run a memory test, at least a few complete cycles.

    Run Chkdsk

    Use a clean boot, not install, to isolate other third party software

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts


    Ken
      My Computer


  3. Posts : 524
    win10
    Thread Starter
       #3

    Yep, that's it. Thanks for that. Very clever finding it. No, haven't done anything yet, don't interfere with him and his games much, leave it up to him. Just thought of the sysdump thing was all. I'll pass your info and suggestions on to him.

    :)
      My Computer


  4. Posts : 30,198
    Windows 11 Pro x64 Version 23H2
       #4

    Must have a mainframe background.
      My Computer


  5. Posts : 524
    win10
    Thread Starter
       #5

    Who, me? I wish. Only a mini computer background is all. DEC Vax. Still think of it as the preferred setup/system.

    :)
      My Computer


 

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