Power and battery

Tony Vella · 06 Jul 2018

I just had a black screen; all I could see was the mouse arrow. I researched on my other laptop and discovered it's a common problem with Win10. I tried a few recommended things but nothing happened: black screen and mouse.

For some reason I got it into my head to remove the battery and leave the laptop just plugged into the wall. It started normally and some 6 programs I tried so far have worked perfectly. So now I am wondering whether I should have both battery and wall-power at the same time. Should I perhaps remove the battery permanently and just run the machine on power?

Thanks for all advice, opinions, gossip.

I just called a friend and he suggested I run the machine on battery only until the battery is down to, say, 20%, then plug it in again to power until the battery is back to 100%; then unplug it and run on battery only. Ad infinitum. Any opinions on this process? Thanks again.

zbook · 15 Jul 2018

1) Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums | Windows 10 Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, port replicator, docking station, USB wireless network card, etc.)
https://www.tenforums.com/profile.php?do=extra

2) Run the beta log collector and post a zip into this thread:
https://www.tenforums.com/attachment...-v2-beta10.zip
(extract > open)
Use the text and images in this thread in case there are any problems running the beta log collector: (post #5)
DM Log tool problem Solved - Windows 10 Forums

3) Open the website for the computer or motherboard manufacturer > support > enter the product or serial number or model > select the operating system > post a URL or hyperlink into the thread

Try3 · 15 Jul 2018

Tony,

One tip in Windows 7 that also works in Windows 10 is, if this problem should ever happen again which it might not,
- Using any bootable USB/DVD that you possess, boot from it then reboot normally.
- [Do not do anything when you have booted from the USB/DVD, just get out of it without taking any action]

I had to do this only a couple of weeks ago [Windows 10 x64 Ver 1709] after I had absentmindedly removed the battery while the computer was sleeping.

If the problem persists or if it occurs frequently then you will need to investigate the problem properly.

Denis

Tony Vella · 15 Jul 2018

Hello Denis, thank you.
I never hibernate or sleep my laptop!

Try3 · 15 Jul 2018

Tony,

Understood. I just thought that my suggestion needed an explanation of the circumstances in which I had used it myself.

I used to see the suggestion made in some Windows 7 forums for booted to black screen with cursor but never saw any explanation of why it might work. I suspect that it either relates to Windows not having been correctly completed a prior Shutdown or to memory faults.

If the problem happens again & the suggestion does no good then you could use zbook's advice [above] or consider
Fix for windows 10 booting to a black screen - TenForums
Bootmgr is missing message or black screen with blinking cursor or error message - JWS Wiki

Denis