cannot log in to windows 10 - help


  1. dasnk
    Posts : 3
    windows 10
       New #1

    cannot log in to windows 10 - help


    when I turn on my pc and click on the mouse the password box doesn't appear.

    a couple days ago everything was fine, but then it wouldn't accept my password,so I clicked on the "forgot my password" link and was emailed a notification on resetting it. I was able to log in OK for a day or so, but then I had to reset my password again, and it worked until later that day I restarted my computer. Now, when I start up, I do not even get the box when I click to enter my password. I have an HP laptop Pavilion which was purchased January 2016.

    Is there a fix for this?
      My Computer
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  3. Samuria
    Posts : 8,111
    windows 10
       New #2

    Welcome to the forum. When it get to the log inscreen press control alt and delete does that bring up the password box?
      My Computer
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  4. bro67
    Posts : 9,790
    Mac OS Catalina
       New #3

    Repair install. Unless you are needing Microsoft to connect you to One Drive or the 365 Cloud, just use the standard log in. Do any other computers or devices have issues connecting to the internet?
      My Computer
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  6. dasnk
    Posts : 3
    windows 10
    Thread Starter
       New #4

    dasnk


    control alt delete worked. I’m doing a full system scan before I close and hope it restarts normally
      My Computer
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  7. spunk
    Posts : 4,798
    Windows 11 Pro 64 Bit 22H2
       New #5

    Are you at the Lock Screen (see attached)? If so, you press the Enter key to get the Password screen.
    Attached Thumbnails Attached Thumbnails cannot log in to windows 10 - help-customize-windows-10-lock-screen.w1456-1-.jpg  
      My Computer
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  8. dasnk
    Posts : 3
    windows 10
    Thread Starter
       New #6

    Everything appears to be working fine. Thanks all for your help
      My Computer
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