Windows 10: cannot log in to windows 10 - help

  1.    14 Mar 2018 #1

    cannot log in to windows 10 - help

    when I turn on my pc and click on the mouse the password box doesn't appear.

    a couple days ago everything was fine, but then it wouldn't accept my password,so I clicked on the "forgot my password" link and was emailed a notification on resetting it. I was able to log in OK for a day or so, but then I had to reset my password again, and it worked until later that day I restarted my computer. Now, when I start up, I do not even get the box when I click to enter my password. I have an HP laptop Pavilion which was purchased January 2016.

    Is there a fix for this?
      My ComputerSystem Spec

  2.    14 Mar 2018 #2

    Welcome to the forum. When it get to the log inscreen press control alt and delete does that bring up the password box?
      My ComputerSystem Spec

  3. bro67's Avatar
    Posts : 4,922
    Mac OS High Sierra 10.13.5
       14 Mar 2018 #3

    Repair install. Unless you are needing Microsoft to connect you to One Drive or the 365 Cloud, just use the standard log in. Do any other computers or devices have issues connecting to the internet?
      My ComputerSystem Spec

  4.    14 Mar 2018 #4


    control alt delete worked. Iím doing a full system scan before I close and hope it restarts normally
      My ComputerSystem Spec

  5.    15 Mar 2018 #5

    Are you at the Lock Screen (see attached)? If so, you press the Enter key to get the Password screen.
    Attached Thumbnails Attached Thumbnails customize-windows-10-lock-screen.w1456[1].jpg  
      My ComputerSystem Spec

  6.    15 Mar 2018 #6

    Everything appears to be working fine. Thanks all for your help
      My ComputerSystem Spec


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