Windows 10: Harddrive Failure or Hardware Failure?

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  1.    30 Oct 2017 #1

    Harddrive Failure or Hardware Failure?

    My external harddrive is relatively new; no more than 2 years. It has been failing to be recognized my my PC and getting an I/O error when in Safe Mode. When not in safe mode, it just stops being recognized by my PC.

    Explorer also has it labeled as a 7.27TB harddrive when it is 4TB

    What i want to know is whether it is likely to be a hard drive problem (and that i need to have the data recovered) or if it is a hardware problem (and i can just remove it from the case somehow and insert it into another enclosure).

    i have one of those devices that lets you insert a barebones harddrive to be accessed through USB; i can use that.

    i have tried to access the drive using a different cable and a different computer and get the same results.
      My ComputerSystem Spec

  2.    30 Oct 2017 #2

    i have tried to access the drive using a different cable and a different computer and get the same results.
    This would indicate that it's the HDD failing. What type of external drive is this.....brand/make/model?
      My ComputerSystem Spec

  3.    30 Oct 2017 #3

    it is a Seagate Expansion Desktop model number SRD0NF2 i have the worse luck with harddrives. This must be my 3rd or 4th one to go in the last 5 years and on two different PCs

    EDIT: It actually is an 8TB harddrive, i found my confirmation email from when i bought it in January!
      My ComputerSystem Spec

  4. Posts : 8,858
    Windows 10 Pro x64 Build 1803
       30 Oct 2017 #4

    In future I'd stay away for those enclosed external drives. I have a 1TB Passport in my hand. Failed. Opened it up, data was on another source, and it has electronics solder to drive.

    I like the raw drives you place in an enclosure. Little more money, run way longer.

    Is it functioning at all? I would not open drive unless you know for sure they are not doing anything special in the electronics.

      My ComputerSystem Spec

  5.    30 Oct 2017 #5

    It is functioning in that it A. turns on and B. i can access some of it while my PC is in Safe Mode. Some folders are accessible, but some are not. It is a really really important drive so i definitely want to recover its data. I am trying to decide if i want to have it sent for recovery ($$$) or if i want to crack open the enclosure and try to connect it to my computer through different means

    EDIT: i used the warranty search on Seagate's site and it IS under warranty, but i highly doubt this includes data recovery
      My ComputerSystem Spec

  6.    30 Oct 2017 #6

    Couldn't agree more Ken.....that's where I was headed.

    I would recommend a NAS setup.....fairly inexpensive, have their own software, and easily accessed by 1 or more users and some allow remote access (app on mobile phone).
      My ComputerSystem Spec

  7.    30 Oct 2017 #7

    i feel like we are getting a tad off topic, but i am entreated by the suggestion of a NAS setup. i was just going to go for an INTERNAL Harddrive this time around because money is an issue and especially since it seems like i am going to have to pay for data recovery. It is something i will definitely consider down the road

    Unless you think a solution would be to get a NAS unit and crack open my external and put it in that?
      My ComputerSystem Spec

  8. Posts : 8,858
    Windows 10 Pro x64 Build 1803
       30 Oct 2017 #8

    I tried to connect with someone who is what I consider an expert. If he is around I hope he will join. He is in a different time zone half way around the world.

    I know on more than one occasion his answer is do NOT crack open. If your drive has the solder electronics you can't do anything with it and if they are doing something in electronics and you connect through standard enclosure you will add to your problem.

    Copy out what you can immediately.

      My ComputerSystem Spec

  9. Posts : 8,858
    Windows 10 Pro x64 Build 1803
       30 Oct 2017 #9

    Interesting that it is recognized, or partially recognized in Safe Mode.

    Never mind, re read your post on connecting to other computer.

      My ComputerSystem Spec

  10. Posts : 8,858
    Windows 10 Pro x64 Build 1803
       30 Oct 2017 #10

    Billybag, did you partition this drive.

    Under disk management how does the drive look?

    I assume as explorer is reporting 8GB it must be one partition but would like to confirm.

    Sorry, I will catch up with this thread in AM. By then you will have completed backup of data you can see.
      My ComputerSystem Spec

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