How can I update my BIOS?

Jesse Williams said:

I apologize for the misunderstanding, @Bree.

That's OK, I just wanted it on record that it wasn't my recommendation. You were so determined to try it that you read it as such. I think this is what's known as 'confirmation bias'. :)

No harm done (and you've ruled out the BIOS as a cause).

1 Pass for the Memory. That’s a good thing.

Hi,
If no errors it's a good thing :)

It's still scanning though.

It says “** Pass complete, no errors, press Esc to exit **”.

Should I press escape?

Hi,
No.
Repeat 5-6 more passes.

The event viewer displayed very frequently: Queencreek service errors.
This Intel software I am not familiar with and maybe someone in the forum may have troubleshooted it before?
Ordinarily we don't fix service errors unless they are related to important functions.
For Malwarebytes it can easily be uninstalled and reinstalled to fix the 2 unexpected terminations.

Code:

Event[267]:  Log Name: System  Source: Service Control Manager  Date: 2017-10-17T18:21:18.645  Event ID: 7023  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The USER_ESRV_SVC_QUEENCREEK service terminated with the following error: %%497

Code:

Event[2000]:  Log Name: System  Source: Service Control Manager  Date: 2017-10-22T18:39:45.626  Event ID: 7023  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The Energy Server Service queencreek service terminated with the following error: The stream is not a tiny stream.

Code:

Event[2001]:  Log Name: System  Source: Service Control Manager  Date: 2017-10-22T18:40:06.017  Event ID: 7031  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The Malwarebytes Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

Code:

Event[2013]:  Log Name: System  Source: Service Control Manager  Date: 2017-10-22T18:50:46.238  Event ID: 7031  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The Malwarebytes Service service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

Code:

Event[263]:  Log Name: System  Source: Service Control Manager  Date: 2017-10-17T18:21:17.770  Event ID: 7000  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The SystemUsageReportSvc_QUEENCREEK service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

zbook said:

The event viewer displayed very frequently: Queencreek service errors.
This Intel software I am not familiar with and maybe someone in the forum may have troubleshooted it before?
Ordinarily we don't fix service errors unless they are related to important functions.
For Malwarebytes it can easily be uninstalled and reinstalled to fix the 2 unexpected terminations.

Code:

Event[267]:  Log Name: System  Source: Service Control Manager  Date: 2017-10-17T18:21:18.645  Event ID: 7023  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The USER_ESRV_SVC_QUEENCREEK service terminated with the following error: %%497

Code:

Event[2000]:  Log Name: System  Source: Service Control Manager  Date: 2017-10-22T18:39:45.626  Event ID: 7023  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The Energy Server Service queencreek service terminated with the following error: The stream is not a tiny stream.

Code:

Event[2001]:  Log Name: System  Source: Service Control Manager  Date: 2017-10-22T18:40:06.017  Event ID: 7031  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The Malwarebytes Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

Code:

Event[2013]:  Log Name: System  Source: Service Control Manager  Date: 2017-10-22T18:50:46.238  Event ID: 7031  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The Malwarebytes Service service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

Code:

Event[263]:  Log Name: System  Source: Service Control Manager  Date: 2017-10-17T18:21:17.770  Event ID: 7000  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The SystemUsageReportSvc_QUEENCREEK service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

@zbook, so what are you saying?

ThrashZone said:

Hi,
No.
Repeat 5-6 more passes.

@ThrashZone, okay.

I believe that is caused from the Intel Driver Update utility. Since, Acer no longer supports the computer for future driver updates (Ex: Display driver), I installed the utility to check for out of date drivers. I also installed DriverBooster to check for out of date drivers.