New
#1
Please fill out full system specs so we can better help you
yes sry
Remove one of the modules and see whether it recognises 4GB, do that for both modules, you can also try swapping around the modules making sure they are seated properly.
Stupid question of the day: are you running the X64 or X86 (32 bit) version of Windows 10?
I'm not sure what the 32 bit version would display with 8GB of ram present, but it can't address more than 4GB.