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#1
2TB Seagate drive not recognized Windows 10 (no Disk Management)
I have a 2TB Seagate GoFlex Desk external hard drive that works fine on my previous Windows XP computer (I know, very old) but is not recognized at all on my less-than-a-year old Toshiba laptop (S55-C5274) running Windows 10. I have been through support with Seagate, Microsoft, and Toshiba, with each of them point the finger at the other with no resolution. According to Seagate, the drive is compatible with Windows 10 and should work.
Unlike other users' problems I've read, my Windows 10 PC does not recognize the external hard drive anywhere - no sound recognizing something is there when plugging in, nothing in This PC/My Computer, and nothing shows in Disk Management or Device Manager. So unlike many others, I am unable to just do a partitioning to assign a letter via Disk Management - the computer doesn't even recognize it's there. The Seagate drive, however, does light up when plugged into the Windows 10 computer, and as I mentioned, still works perfectly on the Windows XP machine, where it is accessible via My Computer.
I have tested every USB port on the Windows 10 machine, and all work fine with other drives and peripherals, so it's not a hardware issue. Also, I have moved all my data from the Seagate drive onto a 2nd external drive, so losing data is not an issue. I even reformatted the Seagate drive (NTFS) via the Windows XP machine, but that did not change anything. Also, I have never used the Seagate software to manage the drive (which is not compatible with Windows 10) on either PC, and it has always worked fine without the software. Finally, the Toshiba Windows 10 PC is up to date with Windows Updates.
I'm tired of being bounced around with zero help from Seagate, Microsoft, and Toshiba. Can anyone here help? I really hate to have a perfectly good 2TB drive become useless with all future PCs...
Thank you!