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  1.    09 Dec 2015 #41
    Join Date : Aug 2015
    Maine
    Posts : 36,410
    Windows10Pro 64Bit

    You can buy the USB cable at Staples.....their cheap.....even Walmart has them I believe
      My ComputersSystem Spec
  2.    09 Dec 2015 #42
    Join Date : Dec 2015
    Posts : 31
    Windows 10
    Thread Starter

    My printer is working!


    I am pleased to say that after finding a way to chat with HP support today that my printer is now working. They got my printer to work by remotely accessing my computer. Such a relief!
      My ComputerSystem Spec
  3.    09 Dec 2015 #43
    Join Date : Nov 2015
    Posts : 4,810
    windows 10 Home threshold2

    Quote Originally Posted by ChristineL View Post
    I am pleased to say that after finding a way to chat with HP support today that my printer is now working. They got my printer to work by remotely accessing my computer. Such a relief!
    For my personal reference only.
    Did you use my link to HP support or you have another link that I should know about ?
    Thank you.
      My ComputerSystem Spec
  4.    09 Dec 2015 #44
    Join Date : Dec 2015
    Posts : 31
    Windows 10
    Thread Starter

    I accessed the chat via my HP instant ink account. I couldn't access a chat via the regular HP support link since my warranty expired. They only provided a phone number where there would be a possible fee to talk with them. I went to see if I could contact support through my Instant Ink account and there it gave me the option to chat with someone. Then the ink technician transferred me to their tech dept.

    Quote Originally Posted by davidhk View Post
    For my personal reference only.
    Did you use my link to HP support or you have another link that I should know about ?
    Thank you.
      My ComputerSystem Spec
  5.    09 Dec 2015 #45
    Join Date : Nov 2015
    Posts : 4,810
    windows 10 Home threshold2

    Quote Originally Posted by ChristineL View Post
    I accessed the chat via my HP instant ink account. I couldn't access a chat via the regular HP support link since my warranty expired. They only provided a phone number where there would be a possible fee to talk with them. I went to see if I could contact support through my Instant Ink account and there it gave me the option to chat with someone. Then the ink technician transferred me to their tech dept.
    Wow. No warranty, no support ?
    Very chilling.
    I suppose if you agree to pay to extend or renew the warranty, you will get the support through regular channel.
    What a bunch of vampires.
      My ComputerSystem Spec
  6.    09 Dec 2015 #46
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,556
    Windows 10 x64 Home Version(1709) Build16299.19

    With an HP Printer and if you order ink they give you support.
    Sorry I totally forgot about that way.
    ChristineL do you use their genuine inks from them, because if you do they do give you support and warranty.
    We use their genuine ink and as soon as it gets low they send us more and they take back the old cartridges.
      My ComputerSystem Spec
  7.    09 Dec 2015 #47
    Join Date : Dec 2015
    Posts : 31
    Windows 10
    Thread Starter

    Yes, those are the inks that I use with my printer. As soon as my cartridge gets low they will send me a refill. I haven't used my printer that much since I signed up for their instant ink program, so I haven't needed a refill cartridge from them yet. I am glad that I am in their instant ink program. Otherwise I don't know if I couldn't have gotten my printer working again without having to pay for their support.

    Quote Originally Posted by hTconeM9user View Post
    With an HP Printer and if you order ink they give you support.
    Sorry I totally forgot about that way.
    ChristineL do you use their genuine inks from them, because if you do they do give you support and warranty.
    We use their genuine ink and as soon as it gets low they send us more and they take back the old cartridges.
      My ComputerSystem Spec
  8.    09 Dec 2015 #48
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,556
    Windows 10 x64 Home Version(1709) Build16299.19

    Christine that is one reason why it is good to pay then you get all the help we want
    Glad you got it sorted now we both know it was worth buying their printer.
    Mine is used by everyone all over the house being Wi-Fi
      My ComputerSystem Spec
  9.    15 Jan 2016 #49
    Join Date : Dec 2015
    Posts : 31
    Windows 10
    Thread Starter

    Last month I posted about my printer not being able to install after upgrading to Windows 10. I managed to get support from my HP Instant Ink account and my printer was installed via a chat session with HP. However, now each time I am on my computer it says "scan to computer no longer activated" and it says my printer is offline. There is no way to get my printer not be offline. And now HP changed their site and there is no way for me to contact them via chat. Does anyone know how to fix this "offline" printer issue? What I have been doing is typing my printer's IP address in the address bar and going through the set-up wizard to get my printer to work again, but I need to do that every time I want to print something. There has to be a way to use my printer without having to go through the set-up wizard all of the time. The HP Scan and Print Doctor has not been able to fix or diagnose this issue either.
      My ComputerSystem Spec
  10.    15 Jan 2016 #50
    Join Date : Aug 2015
    Maine
    Posts : 36,410
    Windows10Pro 64Bit

    Quote Originally Posted by ChristineL View Post
    Last month I posted about my printer not being able to install after upgrading to Windows 10. I managed to get support from my HP Instant Ink account and my printer was installed via a chat session with HP. However, now each time I am on my computer it says "scan to computer no longer activated" and it says my printer is offline. There is no way to get my printer not be offline. And now HP changed their site and there is no way for me to contact them via chat. Does anyone know how to fix this "offline" printer issue? What I have been doing is typing my printer's IP address in the address bar and going through the set-up wizard to get my printer to work again, but I need to do that every time I want to print something. There has to be a way to use my printer without having to go through the set-up wizard all of the time. The HP Scan and Print Doctor has not been able to fix or diagnose this issue either.
    What is the exact model of this HP printer?? Do you know how old this printer is??
      My ComputersSystem Spec

 
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