Windows 10: HP Envy 5530 Printer Software won't install

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  1. Posts : 28,884
    Windows10Pro 64Bit - Build 14393.1198
       09 Dec 2015 #41

    You can buy the USB cable at Staples.....their cheap.....even Walmart has them I believe
      My ComputersSystem Spec

  2.    09 Dec 2015 #42

    My printer is working!


    I am pleased to say that after finding a way to chat with HP support today that my printer is now working. They got my printer to work by remotely accessing my computer. Such a relief!
      My ComputerSystem Spec


  3. Posts : 4,765
    windows 10 Home threshold2
       09 Dec 2015 #43

    ChristineL said: View Post
    I am pleased to say that after finding a way to chat with HP support today that my printer is now working. They got my printer to work by remotely accessing my computer. Such a relief!
    For my personal reference only.
    Did you use my link to HP support or you have another link that I should know about ?
    Thank you.
      My ComputerSystem Spec

  4.    09 Dec 2015 #44

    I accessed the chat via my HP instant ink account. I couldn't access a chat via the regular HP support link since my warranty expired. They only provided a phone number where there would be a possible fee to talk with them. I went to see if I could contact support through my Instant Ink account and there it gave me the option to chat with someone. Then the ink technician transferred me to their tech dept.

    davidhk said: View Post
    For my personal reference only.
    Did you use my link to HP support or you have another link that I should know about ?
    Thank you.
      My ComputerSystem Spec


  5. Posts : 4,765
    windows 10 Home threshold2
       09 Dec 2015 #45

    ChristineL said: View Post
    I accessed the chat via my HP instant ink account. I couldn't access a chat via the regular HP support link since my warranty expired. They only provided a phone number where there would be a possible fee to talk with them. I went to see if I could contact support through my Instant Ink account and there it gave me the option to chat with someone. Then the ink technician transferred me to their tech dept.
    Wow. No warranty, no support ?
    Very chilling.
    I suppose if you agree to pay to extend or renew the warranty, you will get the support through regular channel.
    What a bunch of vampires.
      My ComputerSystem Spec


  6. Posts : 2,554
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.198
       09 Dec 2015 #46

    With an HP Printer and if you order ink they give you support.
    Sorry I totally forgot about that way.
    ChristineL do you use their genuine inks from them, because if you do they do give you support and warranty.
    We use their genuine ink and as soon as it gets low they send us more and they take back the old cartridges.
      My ComputerSystem Spec

  7.    09 Dec 2015 #47

    Yes, those are the inks that I use with my printer. As soon as my cartridge gets low they will send me a refill. I haven't used my printer that much since I signed up for their instant ink program, so I haven't needed a refill cartridge from them yet. I am glad that I am in their instant ink program. Otherwise I don't know if I couldn't have gotten my printer working again without having to pay for their support.

    hTconeM9user said: View Post
    With an HP Printer and if you order ink they give you support.
    Sorry I totally forgot about that way.
    ChristineL do you use their genuine inks from them, because if you do they do give you support and warranty.
    We use their genuine ink and as soon as it gets low they send us more and they take back the old cartridges.
      My ComputerSystem Spec


  8. Posts : 2,554
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.198
       09 Dec 2015 #48

    Christine that is one reason why it is good to pay then you get all the help we want
    Glad you got it sorted now we both know it was worth buying their printer.
    Mine is used by everyone all over the house being Wi-Fi
      My ComputerSystem Spec

  9.    15 Jan 2016 #49

    Last month I posted about my printer not being able to install after upgrading to Windows 10. I managed to get support from my HP Instant Ink account and my printer was installed via a chat session with HP. However, now each time I am on my computer it says "scan to computer no longer activated" and it says my printer is offline. There is no way to get my printer not be offline. And now HP changed their site and there is no way for me to contact them via chat. Does anyone know how to fix this "offline" printer issue? What I have been doing is typing my printer's IP address in the address bar and going through the set-up wizard to get my printer to work again, but I need to do that every time I want to print something. There has to be a way to use my printer without having to go through the set-up wizard all of the time. The HP Scan and Print Doctor has not been able to fix or diagnose this issue either.
      My ComputerSystem Spec


  10. Posts : 28,884
    Windows10Pro 64Bit - Build 14393.1198
       15 Jan 2016 #50

    ChristineL said: View Post
    Last month I posted about my printer not being able to install after upgrading to Windows 10. I managed to get support from my HP Instant Ink account and my printer was installed via a chat session with HP. However, now each time I am on my computer it says "scan to computer no longer activated" and it says my printer is offline. There is no way to get my printer not be offline. And now HP changed their site and there is no way for me to contact them via chat. Does anyone know how to fix this "offline" printer issue? What I have been doing is typing my printer's IP address in the address bar and going through the set-up wizard to get my printer to work again, but I need to do that every time I want to print something. There has to be a way to use my printer without having to go through the set-up wizard all of the time. The HP Scan and Print Doctor has not been able to fix or diagnose this issue either.
    What is the exact model of this HP printer?? Do you know how old this printer is??
      My ComputersSystem Spec


 
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