Mouse scrolls up a bit when I scroll down - apparently Windows issue


  1. Posts : 8
    Windows 10
       #1

    Mouse scrolls up a bit when I scroll down - apparently Windows issue


    Like the title says, when I scroll down with my mouse in any context, any app (Word, browser, whatever), it first scrolls up a bit, and only then scrolls down. I thought that this is a mouse issue, so I replaced it with another mouse, but the issue remained. I swapped 5 different mouses, all brand new, different brands and models - and the issue is exactly the same with all of them. I tried removing and reinstalling drivers, using brand drivers for each mouse - nothing helped.

    I don't have any 3rd party apps that could be related to this. Windows mouse settings don't seem to have anything related to this, or at least I don't know.

    I am running Ghost Spectre build of Windows 10, version 20H2 (19042.985). The issue only appeared recently, it was working fine before, I hadn't had any updates or installs that I can think of that could have caused this.

    Any suggestions on how to find the cause?
      My Computer


  2. Posts : 1,594
    win10 home
       #2

    Do you have a Restore Point which predates the "appeared recently " ?
    Are there any entries in Device Manager >mice and other pointing devices and then RIGHT click on the mouse and check through the tabs ?
    How far is "scrolls up a bit ",one line or two or more?
    In the Search box,type in ---dxdiag ---and expand the Input page and check on the mouse for any entries.
      My Computer


  3. Posts : 8
    Windows 10
    Thread Starter
       #3

    joeandmarg0 said:
    Do you have a Restore Point which predates the "appeared recently " ?
    Are there any entries in Device Manager >mice and other pointing devices and then RIGHT click on the mouse and check through the tabs ?
    How far is "scrolls up a bit ",one line or two or more?
    In the Search box,type in ---dxdiag ---and expand the Input page and check on the mouse for any entries.
    Sorry, don't have restore points. In the Device Manager>mice, there is only one entry (HID-compliant mouse), when I open properties, there is nothing noteworthy, no options to change, and it says "This device is working properly."
    When it scrolls up, it's about 5 lines or so. Just about as much as the regular minimum scroll distance when done intentionally.
    In dxdiag->input, mouse is at the top in DirectInput Devices, shown as "attached", and the rest of columns show "N/A". No errors or anything. Below it says "no problems found".
      My Computer


  4. Posts : 1,594
    win10 home
       #4

    Try cleaning the Win 10 system files and see if that helps.
    In Powershell [admin ] run ---dism /online /cleanup-image /restorehealth ---and when it has successfully finished,then run ---sfc /scannow ---and keep running it until a clean report is given.
    Have you returned the mouse settings to Default ?
    Is there a reason why there aren't any automatic Restore Points ?
      My Computer


  5. Posts : 8
    Windows 10
    Thread Starter
       #5

    joeandmarg0 said:
    Try cleaning the Win 10 system files and see if that helps.
    In Powershell [admin ] run ---dism /online /cleanup-image /restorehealth ---and when it has successfully finished,then run ---sfc /scannow ---and keep running it until a clean report is given.
    Have you returned the mouse settings to Default ?
    Is there a reason why there aren't any automatic Restore Points ?
    Thanks for the suggestion, I ran dism and sfc, both passed through without showing up any errors or repair actions taken. I did try to return mouse settings to default several times (when I tried all these different mouses), and I tried that again now, but the issue remains.
    About restore points - not sure, I just never enabled them. They were always disabled by default in all Windows installations I had so far (both custom builds and the original Windows OEM that came with this computer).
      My Computer


  6. Posts : 1,594
    win10 home
       #6

    In Settings>Devices>Mouse,under ---Roll the mouse wheel to scroll ---do you have selected ---multiple lines at a time ---
    and in the ---Choose how many lines to scroll at a time ---is the indicator close to the left minimum position?
    If not,then try both.
      My Computer


  7. Posts : 8
    Windows 10
    Thread Starter
       #7

    joeandmarg0 said:
    In Settings>Devices>Mouse,under ---Roll the mouse wheel to scroll ---do you have selected ---multiple lines at a time ---
    and in the ---Choose how many lines to scroll at a time ---is the indicator close to the left minimum position?
    If not,then try both.
    I checked, multiple lines at a time is selected. Scroll lines is close to minimum. I tried going all the way left, and also increasing as well - this does seem to affect the inadvertent scroll as well, if I move the slider all the way left it scrolls up less, but the issue remains nonetheless.
      My Computer


  8. Posts : 1,068
    windows 10
       #8

    Since it was still working not long ago you can try a cleanboot and in the tutorial there is the procedure to find the culprit if cleanboot solves the problem.
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
      My Computer


  9. Posts : 16,966
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #9

    Personally, I'd reinstall the display driver before doing anything else. Doing this might or might not fix the problem.
    The symptoms of a corrupted display driver can be bizarre and there is no diagnostic test to identify a corrupted display driver..


    Best of luck,
    Denis
    Last edited by Try3; 26 Feb 2024 at 03:10.
      My Computer


  10. Posts : 15,498
    Windows10
       #10

    I had this problem and never really go to the bottom of it.

    I use cordless mouses and found itvwas more due to the mouse scroll sensitivity. If you feel closely, some scrolling wheels are smoother whereas others are clunkier - you can detect wheel moving an increment with an almost imperceptible click.

    Hard to describe but if you are scrolling and sort of tremor slightly on the wheel, it does exactly what you say. I found a mouse that scrolled more smoothly and also tried to be smoother in my action and more or less eliminated the issue.

    I never found any driver or display issues.
      My Computer


 

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