the Front USB 3 on pc case isnt working, just moved PC to a new case, there were two USB plugs for the header on my old case, but the new one has just one, wasnt sure ehich socket of the two to plug it into, is it likely i ned to use the othe USB socket on the Mobo
Thanks
if the USB socket is blue, then it's USB 3.0, otherwise if it's white it's USB 2.0.
If the USB device you're connecting is blue, that is USB 3.0 then you need to connect it to blue socket, otherwise if it's white it doesn't matter because 3.0 is backward compatible with 2.0.
Thanks that wasn't the question
sorry its a gigabyte ga-f2a88xm-d3h
case is antec vsk-4000b
my previous case had two usb connectors for the mobo, which has two usb sockets, on the `header` connector strip`, this case has only one usb lead for the `header` block, so i plugged it into one of the two, so unsure if thats why the front usb 3 socket isnt working, thanks
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The usb 3 lead us connected to the mobo and appears secure behind the front panel usb socket, but still not working is there any way to test the mobo connection, unless it's the case cable / socket fault thanks
Your motherboard manual is here. (Rev 3)
This is where the USB 3 header plugs into on the motherboard.
I can't find the manual for the B version of that case. It appears from a UK website it does have one USB 3.0 front panel connector.
You are using the;
1 correct connector,
2 the correct USB cable,
3 and plugging into the correct front panel USB connector?
Also, perhaps you want to go into BIOS and make sure legacy USB support is on.
You could use a multimeter to test for 5 volts voltage on pins 1 and 4. Look at the top left at this website for the connector. You can test pins 16 and 19 as well. Then, with the connector detached you can test for continuity on all the pins with the continuity setting on the multimeter to make sure a signal goes through the pins.
Thank you the case has been returned to test the cables, I will check the legacy support in bios as you suggest, I thought this being a direct physical connection that the bios would have no influence in it, is there a command to test this socket
Each USB 2.0 header has 10 pins. It can support up to 2 USB 2.0 ports. Each USB 3.0 header has 20 pins. It can support up to 2 USB USB 3.0 ports. I assume you are using the 20 pin USB 3.0 header for the front panel.
Does your case front panel have 1 or 2 USB ports? I find it strange if it only has 1 since the standard USB 3.0 header supports 2 ports.
I am using the 20 pin mobo usb 3 header
The case has 2 front usb ports a 2 & a 3 it's a Antec VSK-4000B-U3/U2 ATX the single front usb 3 socket on my old pc broke apart when I removed a usb pen, I hope this didn't cause an electrical short and damaged the mobo usb 3 header
You are not alone doing that. I have an old computer with a Gigabyte GA-990FXA motherboard. One time I to plug the 20-pin USB connector back into the motherboard. I was in a hurry so I tried to plug it in while the computer was upright under my desk instead of pulling it out and laying it on its side. I tried to force it and broke one of the pins off the 20-pin header. The USB didn't work anymore on the front panel. I ended up buying a USB 3.0 PCIe card so I could have the two USB 3.0 ports work on my front panel again.
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