HD not detectable even in BIOS

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  1. Posts : 7
    Windows 10 Home
       #1

    HD not detectable even in BIOS


    Hello,

    I'm not sure if I'm in the right place or not, but I have a HD (only storage on system) that is not detectable and going into BIOS and resetting BIOS it's still not detectable. I have a Win PE usb drive that I booted with, but it doesn't show the hard drive either. Do I have any options before paying a lot of money to go to a professional to get my data back?! Any help appreciated. Thank you

    Windows version 21H2 if that matters
      My Computer


  2. Posts : 43,248
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Welcome to tenforums.

    History please: (so often omitted by posters)
    - when could you last access this drive?
    - when did you last check this drive (with a 3rd party tool) - SMART parameters?
    - what happened before it became inaccessible?

    How critical is the data?

    Do you not have a backup?

    Please provide make and model of disk.

    @jumanji is the expert on drive problems- you may have to be patient.
      My Computers


  3. Posts : 6,432
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #3

    Welcome to the Forum

    There are some drives that work on a their case but don't work on a computer.
    Please give us a little story of the drive and all drive specs (brand, model, capacity etc)

    The first software loaded on a computer is BIOS.
    If the drive was on the computer and now it doesn't show on BIOS the drive is probably dead.
      My Computers


  4. Posts : 11,629
    Windows11 Home 64bit v:23H2 b:22631.3374
       #4

    Hi @Susan,

    My first query: As per your minimal specs, you have an OEM (Dell) Desktop. Did it come wtth Windows 10 Enterprise installed? Just curious.

    Please do answer the queries raised by dalchina and Megahetz. Without a full history, no one can categorically say anything as to what could have happened and give any help/advice..

    As Megahertz pointed out, if that HDD was working in your system previously and now it is not detected even in BIOS, it is already dead. With minimal data and history, that is the only conclusion that can be reached.

    "Do I have any options before paying a lot of money to go to a professional to get my data back? Any help appreciated."

    Without further investigation, no answer.

    Do you have access to another working DeskTop/laptop?

    Will you be able to take the HDD out and directly connect as a second drive in another working Desktop?

    Second option: Will you be able to put the HDD in a working enclosure and USB plugin to any working DeskTop or laptop?

    That will help to ascertain whether the HDD is dead or not.

    If our investigation reveals that the HDD is not dead, we shall try data recovery.

    If it confirms, yes indeed the HDD is dead , no other go except turning to Professional Data Recovery. ( No Do-It-Yourself data recovery is possible.)

    Megahertz said: "There are some drives that work on a their case but don't work on a computer."
    You may also see the post here Hard Drive works in Docking Station but not when hooked up to PC.
      My Computer


  5. Posts : 7
    Windows 10 Home
    Thread Starter
       #5

    Thank you everyone for your replies. I put the post up before work and was at it all day so am just now able to respond to this.

    To answer questions:

    I'm sorry I didn't mention this before, of course it's relevant, but this happened after a short power outage. I don't understand because the computer is connected to a decent ( I thought) APC surge protector that still has the green go light on. It seems to have gotten the modem, too, which is on a separate identical type of protector. Strange. Anyway, we could last access it before the outage. I have not tried any disk check on it since it isn't detectable. Can a 3rd party tool sometimes detect it?

    We would really like to get the data back because it has all of my wife's schoolwork on it from her BS and she will be going to grad school soon. We do NOT have a backup. Grr.

    I'm kind of assuming the drive is dead, also. So thank you for letting me know to take it to a pro if we want to pursue it.

    I do have access to another working computer that I can put the drive in as a 2nd drive.

    I was working with 10 Enterprise 3 years ago when I signed up for account on this forum. the OS on this system is 10 Home.

    We do not have a docking station or any "case" to put the drive into, no.

    The drive is a Toshiba DT01ACA100 dated 5/2016
      My Computer


  6. Posts : 14,098
    Win10 Pro and Home, Win11 Pro and Home, Win7, Linux Mint
       #6

    For irreplaceable data I used this firm to recover a companies books a few years ago, did a good job on a non-bootable or
    non-accessible drive:
    Ontrack | World Leaders in Data Recovery and Data Erasure
    When they receive a drive and deposit they inform the owner and suggest the next steps.
      My Computers


  7. Posts : 11,629
    Windows11 Home 64bit v:23H2 b:22631.3374
       #7

    Susan said:
    .....I'm kind of assuming the drive is dead, also. So thank you for letting me know to take it to a pro if we want to pursue it............. I do have access to another working computer that I can put the drive in as a 2nd drive. ...........We do not have a docking station or any "case" to put the drive into, no. ........
    Too premature to assume that your HDD is dead. Not yet.

    Since there was a sudden power outage, it could have killed some sensitive component in the motherboard also.

    To rule out that possibility, safely remove your HDD, plug it into the other working desktop as a secondary drive and check whether the HDD is accessible. If the HDD is not accessible and the BIOS also does not show the secondary HDD, then send it to Professional Data recovery as Berton advised.

    Let us know.
      My Computer


  8. Posts : 43,248
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #8

    We do not have a docking station or any "case" to put the drive into, no.
    Just FYI: this drive seems to be 3.5" .. (noted you said you can try it in a different PC).
    HD not detectable even in BIOS-1.jpg
      My Computers


  9. Posts : 7,921
    Windows 11 Pro 64 bit
       #9

    You could check that the SATA and power connectors are properly connected to the drive and motherboard and try another SATA cable,. Also check in the BIOS that the SATA port being used is enabled.
      My Computers


  10. Posts : 7
    Windows 10 Home
    Thread Starter
       #10

    Unfortunately, the drive did not show up in my computer, either. So she has to decide how much she needs that data.

    Thank you everyone for your input. It was a great help.
      My Computer


 

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