Scanning (pictures / document) problem

Hello,Scanning problem, please help.I always used to make the scanning with "PaintShop Pro", the scanned picture / document was sent to the program to make whatever corrections or editing and save as .jpg file.Recently I tried to scan some documents, opened "PaintShop Pro", clicked on the scanning button in the toolbar and got the scanning window, mouse pointer turned into a blue rotating circle, moments later got an error message as on attached screenshot.Clicked on "Switch to" button as said on the error message, it opened the whole applications menu including the Start menu. Then could not remove nor close the Scanning window with the error message and "PaintShop" program, closed the program from the "Task Manager", the scanning window with the error message remained on the screen. Had to sign-out and signed-in, its gone.What I did so far:Reinstalled the scanner's driver - problem not solved.Uninstalled "PaintShop Pro" and reinstalled it - problem is still there.So I am asking for help.Answers will be appreciated.ThanksMotimWindow 10 pro, 1909 x64, Winver 18363.1377

Paul Black said:

Hello @Motim,

If there are NO ERRORS:

I hope this helps.

Hello,
Thanks for the answer.
Downloaded the file "Find_ANY_Problem_Devices.bat" and ran it.
Nothing was found as on attached screenshot.
Is there something else I can do ?
Thanks
Motim

sygnus21 said:

Did you recently upgrade from Windows 7 or XP to Windows 10?

Hello,
Thanks.
No. Windows 10 runs on my computer almost 3 years. All I did recently as far as I remember, installed some MS updates, uninstalled Adobe flash player, updated graphics card driver.
Ran sfc scan to chk the system, all is OK.
Is there anything else ?
Answers are appreciated.
Thanks
Motim

Looks like you have another scanner application working at the same time, or interrupted scanning or processing, maybe the Canon Scangear software. Close that.

The WIA method is Windows image acquisition. Which is what your picture shows you are using.

The Photo App, and the Scan App also uses the WIA method.
So try those.

Try changing the acquisition method from WIA to TWAIN. Paintshop Pro should be able to do that. Is it a very old version ?

The Canon Scangear application uses the TWAIN driver.

IrfanView can use either method.

Windows Fax & Scan looks to be legacy version of the Scan App using WIA/WSD.

Most programs (along with newer versions of Windows) stopped allowing you to scan directly into them awhile ago.

In that case why does the Scan App, IrfanView, Paint, Paint.NET, Windows Fax & Scan all of which I have installed do just that...with a Canon AIO.

Having said that the Canon scan application is a lot better, I always use it over what the WIA/WSD enabled applications can do.