Windows 10 Webcam problem

Hello @jackclain,
Welcome to TenForums.

jackclain said:

I have Lenovo Ideapad C340 notebook & Windows 10 Pro software. Onboard webcam not running but external webcam image is running.

What is the problem? what should I do?

Can you please perform the following . . .

 Check for ANY Problem Device Errors

[1] Click on this TenForums link => Batch Scripts / Programs.
[2] Goto the heading Find ANY Problem Devices . . .
[3] Download and Run the .bat file named Find_ANY_Problem_Devices.bat

If there are NO ERRORS:

You will receive the message NO PROBLEM DEVICES WERE FOUND!, and NO text file is created on the Desktop.

If there are ERRORS:

There will be a Prob_Devices.txt file created on the Desktop.

EITHER . . .

Copy & Paste the results into your post using the CODE tags [ click the # and Paste the results inside ]. In your post it will look like this . . .

Code:

<<< Results >>>

OR . . .

Upload the Prob_Devices.txt file => How to Upload and Post Screenshots and Files at Ten Forums.

I hope this helps.