New
#11
1) Create a free backup image using Macrium
2) Save the image to another disk drive or the cloud
3) Find a flash drive that you can format (> or = 8 GB)
4) Create a bootable Windows 10 iso 1603
Create Bootable USB Flash Drive to Install Windows 10
http://windowsiso.net
Microsoft Windows and Office ISO Download Tool
TechBench by WZT (v4.1.1)
5) Plan a clean install of Windows 1603 without an internet connection > test webcam
6) Connect to the internet allowing Windows updates and Windows updates of non-Microsoft drivers > test webcam
7) Add drivers from the HP website > test webcam
8) If webcam does not function > open ticket HP forum > possibly replace or use alternative hardware
9) If webcam functions > upgrade Windows to 2009 > retest webcam
10) restore the Macrium image