Why doesn't windows detect both ram but the BIOS does.

noreh9 · 29 Sep 2020

I've just recently bought new ram and put them in my pc. I have double checked many times to see if they were seated correctly; yes they are. The ram cant be faulty because it works on another computer.

zbook · 29 Sep 2020

Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}
12) wmic memorychip get manufacturer, capacity, partnumber, speed, memorytype, devicelocator, formfactor

13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

14) Please run
CPU-Z | Softwares | CPUID
CPU-Z | Softwares | CPUID
open it and make screenshots of the following tabs
CPU
Mainboard
Memory
SPD*
Graphics

*SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each stick.

Please post each screenshot in your next reply/replies.

15) Open administrative PC and copy and paste:

Code:

[Cmdletbinding()] 
Param( 
    [string]$Computername = "localhost" 
) 
cls 
$PysicalMemory = Get-WmiObject -class "win32_physicalmemory" -namespace "root\CIMV2" -ComputerName $Computername 
 
Write-Host "Memore Modules:" -ForegroundColor Green 
$PysicalMemory | Format-Table Tag,BankLabel,@{n="Capacity(GB)";e={$_.Capacity/1GB}},Manufacturer,PartNumber,Speed -AutoSize 
 
Write-Host "Total Memory:" -ForegroundColor Green 
Write-Host "$((($PysicalMemory).Capacity | Measure-Object -Sum).Sum/1GB)GB" 
 
$TotalSlots = ((Get-WmiObject -Class "win32_PhysicalMemoryArray" -namespace "root\CIMV2" -ComputerName $Computername).MemoryDevices | Measure-Object -Sum).Sum 
Write-Host "`nTotal Memory Slots:" -ForegroundColor Green 
Write-Host $TotalSlots 
 
$UsedSlots = (($PysicalMemory) | Measure-Object).Count  
Write-Host "`nUsed Memory Slots:" -ForegroundColor Green 
Write-Host $UsedSlots 
 
If($UsedSlots -eq $TotalSlots) 
{ 
    Write-Host "All memory slots are filled up, none is empty!" -ForegroundColor Yellow 
}

16) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread