External backup drive not recognised in window rescue environment

I'm hoping someone can help. I am using macrium reflect (the free version). They do not allow free version users in their support forum.

I use Win 10 pro 2004.
Here's the weird problem:

I have 3 external drives (in enclosures with jmicron chipsets), which work perfectly in all situations.
But I also have this new USB/SATA adapter which is a problem. The adapter works fine in a normally booted windows session. BUT, If I boot the macrium rescue flash drive (it's winRE I believe), it does not see this adapter (used with any HDD or SSD attached). It DOES see it if plugged into USB 2 ports, but not USB 3 ports.

This adapter is a "Qicent" brand. It physically appears similar to Orico 20UTS

HWINFO shows this:
Device Manufacturer: Norelsys
Product Name: NS106X

Again, it works perfectly in windows normally booted, but not with the macrium Winre rescue environment.

I would really appreciate anyone's help with this.

Check the vendor's web site and see if you have the current drivers.

OldNavyGuy said:

Check the vendor's web site and see if you have the current drivers.

Thanks old sailor. their web page only extolls the virtues of their chips., No help or drivers.

Old army here. very old :)