Hardware error - Live Kernel Event Code 3000040

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  1. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    1) The settings in Ccleaner should be modified so that the files used for troubleshooting are not deleted.
    If you don't need to run the application during the troubleshooting that's even better.

    2) Maintain the current windows installed driver if the computer is without unexpected shutdowns or restarts.

    3) Were you able to upgrade the BIOS?
      My Computer


  2. Posts : 9
    Windows 10 Pro
    Thread Starter
       #12

    zbook said:
    1) The settings in Ccleaner should be modified so that the files used for troubleshooting are not deleted.
    If you don't need to run the application during the troubleshooting that's even better.

    2) Maintain the current windows installed driver if the computer is without unexpected shutdowns or restarts.

    3) Were you able to upgrade the BIOS?
    Sorry for the long response, I didn't have access to my PC for weeks.

    Yes, already updated the BIO, you can see on the msinfo here that it's already H.60.

    So what I need to do next? Please kindly your advice

    Hardware error - Live Kernel Event Code  3000040-bios-h.60.jpg
      My Computer


  3. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Use the computer as you typically do and indicate if there are any unexpected shutdowns or restarts.

    If there are any unexpected shutdowns or restarts then upload a V2 into the newest post.

    If there are no problems then mark the thread solved.
      My Computer


  4. Posts : 9
    Windows 10 Pro
    Thread Starter
       #14

    Ok, so here's the update :

    1. I notice that from the reliability history, the hardware error still there , about 4 - 5 times a day.

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 3000040
    Parameter 1: 2
    Parameter 2: ffffef88e094d620
    Parameter 3: 1b0
    Parameter 4: 0
    OS version: 10_0_19041
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.19041.2.0.0.256.48
    Locale ID: 2057

    Files that help describe the problem
    RealTek-20200706-2036.dmp
    sysdata.xml
    WERInternalMetadata.xml
    WERInternalRequest.xml
    memory.csv
    sysinfo.txt
    WERDataCollectionStatus.txt

    2. yesterday ( 7/5/2020) my wifi suddenly gone, no wifi connection showed up. I already try to disable and enable my adapter, but still no connection came out. So I tried to uninstall the adapter from device manager and also uninstall the driver. And one thing that I recognised unto this point : everytime I try to "Scan for hardware change" on the device manager. My PC is stuttering, even moving my cursor is not smooth, and whenever I tried to restart from windows, the bluescreen came up : Driver Power State Failure, unless I try hard reset from my Case.

    3. after reboot, the wifi adapter was not showed, even on the hidden device and "other device" section on the device manager. I tried to install the TP Link driver from their website, but they can't find my adapter.

    - Tried to start WWAN AutoConfig and set it to Automatic from services --> the adapter finally showed (with yellow triangle marks). But when I start the installation of TP Link driver, the device gone to hidden (with code :45 -->Driver Not connected) so the installation failed because they cant find my adapter.

    4. I decided to restore my windows to 7/1/2020, before I uninstalled the adapter, then It's all fine up until now

    I'm assuming, Is there possibility that this is a hardware defect?
      My Computer


  5. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Please upload a new V2.
      My Computer


  6. Posts : 9
    Windows 10 Pro
    Thread Starter
       #16

    zbook said:
    Please upload a new V2.
    This is the new V2 Log
    Hardware error - Live Kernel Event Code  3000040 Attached Files
      My Computer


  7. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    Please post new images:

    1) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    2) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread



    Please update the progress with post#7 steps #22 - #26.
      My Computer


  8. Posts : 9
    Windows 10 Pro
    Thread Starter
       #18

    After running for a while, the BSOD never happened again and the reliability not showing any driver related error. The last thing I did was rolling back the driver version for my Wifi Adapter
      My Computer


  9. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    Thanks for the update.
    Nice to read about the success.
      My Computer


 

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