Intel Audio Service Errors


  1. Posts : 7,905
    Windows 11 Pro 64 bit
       #1

    Intel Audio Service Errors


    I have a new HP Probook laptop and keep getting an error in Reliability Manager that the Intel audio service has stopped (see below). Any ideas why?
    Attachment 243994
    I have two audio controllers in Device Manger. What does the Intel one do as the PC is configured to use the Realtek audio?
    Attachment 243995
    Last edited by Steve C; 22 Aug 2019 at 02:41.
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  2. Posts : 1,310
    Windows 10
       #2

    the intel display audio is the driver for the controller outputting audio in hdmi display cable , and usually it is hidden in device manager until you plug an audio capable hdmi device then it shows .

    if it is actually showing without an hdmi device being connected then the driver is corrupted and require re-installation .

    however if you have an audio capable hdmi device connected then it is normal for it to show in device manager .

    now 99% of the time the glitches you get from that is a result of conflicts between the normal audio driver and it and usually an update to either fixes it .

    if you are on latest hp drivers for both then i suggest you search for updates on intel and realtek websites until hp update theirs to fix the conflict .
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  3. Posts : 7,905
    Windows 11 Pro 64 bit
    Thread Starter
       #3

    nIGHTmAYOR said:
    the intel display audio is the driver for the controller outputting audio in hdmi display cable , and usually it is hidden in device manager until you plug an audio capable hdmi device then it shows .

    if it is actually showing without an hdmi device being connected then the driver is corrupted and require re-installation .

    however if you have an audio capable hdmi device connected then it is normal for it to show in device manager .

    now 99% of the time the glitches you get from that is a result of conflicts between the normal audio driver and it and usually an update to either fixes it .

    if you are on latest hp drivers for both then i suggest you search for updates on intel and realtek websites until hp update theirs to fix the conflict .
    I have the latest drivers from HP's web site. The Intel audio driver is bundled with the graphics driver and doesn't appear to be available separately.
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  4. Posts : 1,310
    Windows 10
       #4

    Steve C said:
    I have the latest drivers from HP's web site. The Intel audio driver is bundled with the graphics driver and doesn't appear to be available separately.
    yes which means you update the graphics driver by an intel generic (they are usually a couple of versions ahead of manufacturer's) if you can find one or even downgrade if you cant .
    also do not neglect that an upgrade or a downgrade to realtek driver might fix this too .
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  5. Posts : 7,905
    Windows 11 Pro 64 bit
    Thread Starter
       #5

    nIGHTmAYOR said:
    yes which means you update the graphics driver by an intel generic (they are usually a couple of versions ahead of manufacturer's) if you can find one or even downgrade if you cant .
    also do not neglect that an upgrade or a downgrade to realtek driver might fix this too .
    I didn't find a newer Intel driver using their driver tool nor using HP Assist
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  6. Posts : 1,310
    Windows 10
       #6

    Steve C said:
    I didn't find a newer Intel driver using their driver tool nor using HP Assist
    oh speaking of things intel drivers installed by manufacturer might sometimes deny intel from updating to generic drivers so you might need to :

    1 - know the version of your intel gpu which is the version number of your cpu

    2 - search by it on intel's download center website , if driver version number or release date show higher version than what you have (in device manager under display adapter where you need to pick the intel display driver and check its version number)

    3 - download the appropriate setup (64bit/32bit)

    4 - uninstall the manufacturer's one and make sure you tick to delete the driver from drivers store as it tends to re-install itself minutes after

    5 - install the one you downloaded from intel , oh and to ease it up on yourself do unplug from the internet during as microsoft has its habit of fighting over and try to install whatever random older wddm driver from its online catalog while you are at it so you end up with theirs not yours .
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  7. Posts : 7,905
    Windows 11 Pro 64 bit
    Thread Starter
       #7

    I fixed this issue by changing the service from automatic to manual.
      My Computers


 

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