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#11
It happens so quickly I probably missed the notification. So it is normal for the window to open and close very quickly?
I don't have any idea really, you probably just need to keep trouble shooting trying different things, until you get frustrated(like I do), take a break from it, come back later, and try again.
That's basically how I find & fix problems on my PC.
After installing the cumulative update, uninstalling AIS3 and running the service cleaner, while you're still in safe mode run Ccleaner and it's reg cleaner(yes I use the registry cleaner).
Rebooting, then try a reinstall.
Anyone handy with Event log errors? The AI Suite beta installer is throwing errors:
Faulting application name: Setup.exe_unknown, version: 1.0.0.4, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d
Exception code: 0x0eedfade
Fault offset: 0x001008b2
Faulting process id: 0xaec
Faulting application start time: 0x01d387476eb53c97
Faulting application path: C:\Users\MyPC\Downloads\AI_Suite_III_3.00.10\Setup.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 6b724bd1-c23d-4336-b5cc-0153b618bd43
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: atkexComSvc.exe, version: 1.0.0.1, time stamp: 0x5a16766f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1fe0
Faulting application start time: 0x01d387477526d3ca
Faulting application path: C:\Program Files (x86)\ASUS\AXSP\3.00.10\atkexComSvc.exe
Faulting module path: unknown
Report Id: 689c7b98-f830-4ddb-aa2b-0558f4127f48
Faulting package full name:
Faulting package-relative application ID:
Hi Kol12,
I get the same as you. I have never had an AI suite on my PC before but the setup after allowing to make changes does nothing and reliability monitor reveals similar errors to yours.
Hi Scotty,
It appears that the older Z chipsets are affected with these errors. It seemed common from the similar complaints at the ROG thread. AI Suite 3 Beta Version 3.00.10 - user test/report thread
No idea exactly what the issue is, keyword KERNELBASE.dll perhaps? I'm not sure who created the AI Suite beta, it's not Asus official is it? Hopefully Asus are onto a more official fix? AI Suite is known to cause issues with other monitoring software but I haven't had any major issues with it myself. Right now I'm confined to fan control from the Bios and it does not offer as much control as the software.
Did you just get an Asus board recently or did you only decide to install AI Suite recently?
Edit: I wonder if it's possible to download Fan Xpert as a separate program? Will check that out tomorrow.