I just received an external CD/DVD drive I bought from Amazon.ca
I plugged it in but it was not recognized and I am unable to use it.
I went to device manager and it was there.
How do I fix that ?
*** P.S. my computers have only 2.0 USB ports. Does that matter ? ***
If it is in Device Manager, then it is recognized.
Put a CD or DVD in the drive, does it show up now?
If not, delete the Upper and Lower Filters in the Windows Registry: https://www.askvg.com/optical-drives...n-my-computer/
Adding..............
I went to diskmgmt and it is shown there.
So why it does not work ?
Also there are no Upper or Lower Filters .
Is this computer a Laptop or Desktop? Does this Optical drive come with it's own Power Adapter or a Dual Y USB cable with a Red end (Power)? If it doesn't have a power adapter and this is a desktop, be sure to plug the drive into the Back USB ports and not the front which ports are weaker. If it Does come with a power adapter, be sure to plug it into the Wall and not thru a Surge Protector or extension cord as this will diminish the power. If it has a Y USB Cable with a red end, be sure to plug in both ends to increase the power. Also, if your computer has USB 2.0 ports (black) try it on one of these ports. If this is a laptop, and it does not have it's own power adapter or Y cable, or USB 2.0 ports then get a Powered USB Hub to help increase the power from the computer.
I am afraid the above are not applicable.
1. The ext. CD/DVD has only one usb connector which is to be plugged directly to my computer. No Y connector that can be plugged to a power source.
2. All my computers are laptops and they are all connected to the wall plug 24/7. So they are perpetually fully charged.
3. I have a 3 years old ext, CD.DVD drive and it works perfectly with the same computers.
Thank you for your help anyway.
Item will be returned to Amazon.ca tomorrow.
Considered "case closed".
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