newly bought external CD/DVD drive not appears in This PC screen


  1. Posts : 5,442
    windows 10 Pro ver 21H2 build 19044.1348
       #1

    newly bought external CD/DVD drive not appears in This PC screen


    I just received an external CD/DVD drive I bought from Amazon.ca

    newly bought external CD/DVD drive not appears in This PC screen-usb-3..jpg

    I plugged it in but it was not recognized and I am unable to use it.
    I went to device manager and it was there.
    How do I fix that ?


    newly bought external CD/DVD drive not appears in This PC screen-e-drive-not-shown.jpg


    *** P.S. my computers have only 2.0 USB ports. Does that matter ? ***
      My Computer


  2. Posts : 3,679
    Windows 11 Pro 64 Bit 21H2
       #2

    If it is in Device Manager, then it is recognized.
    Put a CD or DVD in the drive, does it show up now?
    If not, delete the Upper and Lower Filters in the Windows Registry: https://www.askvg.com/optical-drives...n-my-computer/
      My Computer


  3. Posts : 5,442
    windows 10 Pro ver 21H2 build 19044.1348
    Thread Starter
       #3

    Adding..............
    I went to diskmgmt and it is shown there.
    So why it does not work ?

    newly bought external CD/DVD drive not appears in This PC screen-diskmagmt.jpg
      My Computer


  4. Posts : 5,442
    windows 10 Pro ver 21H2 build 19044.1348
    Thread Starter
       #4

    spunk said:
    If it is in Device Manager, then it is recognized.
    Put a CD or DVD in the drive, does it show up now?
    If not, delete the Upper and Lower Filters in the Windows Registry: https://www.askvg.com/optical-drives...n-my-computer/
    I cannot insert a media because the light is NOT on and the door does not open.
      My Computer


  5. Posts : 5,442
    windows 10 Pro ver 21H2 build 19044.1348
    Thread Starter
       #5

    Also there are no Upper or Lower Filters .
    newly bought external CD/DVD drive not appears in This PC screen-regedit.jpg
      My Computer


  6. Posts : 3,679
    Windows 11 Pro 64 Bit 21H2
       #6

    Is this computer a Laptop or Desktop? Does this Optical drive come with it's own Power Adapter or a Dual Y USB cable with a Red end (Power)? If it doesn't have a power adapter and this is a desktop, be sure to plug the drive into the Back USB ports and not the front which ports are weaker. If it Does come with a power adapter, be sure to plug it into the Wall and not thru a Surge Protector or extension cord as this will diminish the power. If it has a Y USB Cable with a red end, be sure to plug in both ends to increase the power. Also, if your computer has USB 2.0 ports (black) try it on one of these ports. If this is a laptop, and it does not have it's own power adapter or Y cable, or USB 2.0 ports then get a Powered USB Hub to help increase the power from the computer.
      My Computer


  7. Posts : 5,442
    windows 10 Pro ver 21H2 build 19044.1348
    Thread Starter
       #7

    spunk said:
    Is this computer a Laptop or Desktop? Does this Optical drive come with it's own Power Adapter or a Dual Y USB cable with a Red end (Power)? If it doesn't have a power adapter and this is a desktop, be sure to plug the drive into the Back USB ports and not the front which ports are weaker. If it Does come with a power adapter, be sure to plug it into the Wall and not thru a Surge Protector or extension cord as this will diminish the power. If it has a Y USB Cable with a red end, be sure to plug in both ends to increase the power. Also, if your computer has USB 2.0 ports (black) try it on one of these ports. If this is a laptop, and it does not have it's own power adapter or Y cable, or USB 2.0 ports then get a Powered USB Hub to help increase the power from the computer.
    I am afraid the above are not applicable.

    1. The ext. CD/DVD has only one usb connector which is to be plugged directly to my computer. No Y connector that can be plugged to a power source.

    2. All my computers are laptops and they are all connected to the wall plug 24/7. So they are perpetually fully charged.

    3. I have a 3 years old ext, CD.DVD drive and it works perfectly with the same computers.

    Thank you for your help anyway.
      My Computer


  8. Posts : 5,442
    windows 10 Pro ver 21H2 build 19044.1348
    Thread Starter
       #8

    Item will be returned to Amazon.ca tomorrow.
    Considered "case closed".
      My Computer


 

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