Windows 10: newly bought external CD/DVD drive not appears in This PC screen Solved

  1. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       11 Dec 2017 #1

    newly bought external CD/DVD drive not appears in This PC screen


    I just received an external CD/DVD drive I bought from Amazon.ca

    Click image for larger version. 

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    I plugged it in but it was not recognized and I am unable to use it.
    I went to device manager and it was there.
    How do I fix that ?


    Click image for larger version. 

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    *** P.S. my computers have only 2.0 USB ports. Does that matter ? ***
      My ComputerSystem Spec

  2.    11 Dec 2017 #2

    If it is in Device Manager, then it is recognized.
    Put a CD or DVD in the drive, does it show up now?
    If not, delete the Upper and Lower Filters in the Windows Registry: https://www.askvg.com/optical-drives...n-my-computer/
      My ComputerSystem Spec

  3. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
    Thread Starter
       11 Dec 2017 #3

    Adding..............
    I went to diskmgmt and it is shown there.
    So why it does not work ?

    Click image for larger version. 

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      My ComputerSystem Spec

  4. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
    Thread Starter
       11 Dec 2017 #4

    spunk said: View Post
    If it is in Device Manager, then it is recognized.
    Put a CD or DVD in the drive, does it show up now?
    If not, delete the Upper and Lower Filters in the Windows Registry: https://www.askvg.com/optical-drives...n-my-computer/
    I cannot insert a media because the light is NOT on and the door does not open.
      My ComputerSystem Spec

  5. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
    Thread Starter
       11 Dec 2017 #5

    Also there are no Upper or Lower Filters .
    Click image for larger version. 

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      My ComputerSystem Spec

  6.    11 Dec 2017 #6

    Is this computer a Laptop or Desktop? Does this Optical drive come with it's own Power Adapter or a Dual Y USB cable with a Red end (Power)? If it doesn't have a power adapter and this is a desktop, be sure to plug the drive into the Back USB ports and not the front which ports are weaker. If it Does come with a power adapter, be sure to plug it into the Wall and not thru a Surge Protector or extension cord as this will diminish the power. If it has a Y USB Cable with a red end, be sure to plug in both ends to increase the power. Also, if your computer has USB 2.0 ports (black) try it on one of these ports. If this is a laptop, and it does not have it's own power adapter or Y cable, or USB 2.0 ports then get a Powered USB Hub to help increase the power from the computer.
      My ComputerSystem Spec

  7. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
    Thread Starter
       11 Dec 2017 #7

    spunk said: View Post
    Is this computer a Laptop or Desktop? Does this Optical drive come with it's own Power Adapter or a Dual Y USB cable with a Red end (Power)? If it doesn't have a power adapter and this is a desktop, be sure to plug the drive into the Back USB ports and not the front which ports are weaker. If it Does come with a power adapter, be sure to plug it into the Wall and not thru a Surge Protector or extension cord as this will diminish the power. If it has a Y USB Cable with a red end, be sure to plug in both ends to increase the power. Also, if your computer has USB 2.0 ports (black) try it on one of these ports. If this is a laptop, and it does not have it's own power adapter or Y cable, or USB 2.0 ports then get a Powered USB Hub to help increase the power from the computer.
    I am afraid the above are not applicable.

    1. The ext. CD/DVD has only one usb connector which is to be plugged directly to my computer. No Y connector that can be plugged to a power source.

    2. All my computers are laptops and they are all connected to the wall plug 24/7. So they are perpetually fully charged.

    3. I have a 3 years old ext, CD.DVD drive and it works perfectly with the same computers.

    Thank you for your help anyway.
      My ComputerSystem Spec

  8. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
    Thread Starter
       11 Dec 2017 #8

    Item will be returned to Amazon.ca tomorrow.
    Considered "case closed".
      My ComputerSystem Spec


 

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