Sorry but I don't think this is good advice. IMO there is too much risk of "he said/she said". Given that "Laura" has claimed verbally that the card has been destroyed, I suggest everything from here on in needs to be in writing so there's a proper audit trail, particularly if it does end up in the courts.
Hi,
Sometimes you'll get someone with a brain and common sense on the line :)
The thing is, if I was a CEO then I would want to know what problems my customers are having. If someone like a supervisor covers up a fundamental flaw in the RMA process then that process will never get fixed.
Also, a CEO will probably have a much better understanding about how adverse customer service ultimately ends up affecting the financial bottom line when it comes to light (as it almost always does)... whilst a supervisor will only be concerned about making the problem go away.
Hi,
I don't believe supervisors cover up anything
They deal with issue asap it's just getting to one that takes effort :)
Regardless, I don't for a minute believe Ebuyer destroyed the card. Whatever reimbursement Ebuyer receives for full payment or partial payment will have to come from Zotac. Without a defective card, Zotac isn't going to pay them anything.
Hi,
Indeed Zotac will want the rme'ed card
I call BS on it being destroyed too :)
Thank you all for your input. I agree that this BS of the card being destroyed is to
Force me in to taking a small payment and gounbg away. Their website also says that the item may be sent to the manufacturers but will take up to 28 day. Been reading a lot from many other that are having the same issues with ebuyer. I have email the managing director yesterday but do not hold out much hope in him resolving this.
I am on my phone just now so typing is a pain
Keep us updated worf. On a separate note, are you an member of PrimeGrid? I'm sure I recognise the picture of the damaged card...
I knew it, I just knew you would get shafted somehow, that was a very good card.
RMA`s suck because 99% of the time you`ll never get a new item in return, and you paid for a new item.
I`ve been looking around for your card, I have found some Extreme`s on Ebay claiming they were brand new, but I don`t trust them.
I have found a new one from a supposed legitimate web store, it`s the Extreme version, Product ZT-P10810C-10P and the price is $1327.69, outrageous.
Wish I had the money for it.
ZT-P10810C-10P Zotac Video Graphics Card
Last edited by AddRAM; 23 Feb 2018 at 17:30.
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