BSOD kmode_exception_not_handled (classpnp.sys)

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  1. Posts : 11
    64-bit Windows 10 Home v1709 Build 16299.98

    BSOD kmode_exception_not_handled (classpnp.sys)

    4 BSOD in the last 3 days (only 2 dump files though, don't know why). 2 while browsing in Firefox (v57), 1 while working in Photoshop CS5, the last one I can't remember which program I was using when it happened.

    Each time it happened, the BSOD is there for a few seconds, then the PC reboots.

    The DM Log Collector file is attached.

    Any help is highly appreciated.

      My Computer

  2. Spectrum's Avatar
    Posts : 542

    Hi Guts,

    From the two crash dumps included in your log bundle, it appears that there is problem with either your hard drive or some storage drivers.

    Looking at the crash dumps, I saw two 3rd party drivers that may be causing the crashes: iastora.sys (Intel Rapid Store Driver), and klbackupdisk.sys (Kaspersky Labs volume filter driver).

    I would suggest temporarily removing Kaspersky anti-virus from your computer, to ensure that their filter driver is not the culprit. Regarding your Intel Rapidstore driver, you are running an outdated version so I'd suggest you update it. Here is the latest version Asus approved for your Z170M-PLUS motherboard.

    You should also check that your hard disk is not failing, I recommend you run an error scan on each drive with HDTune. If you are unsure what the error scan results mean, post screen-shots of them here.

    Start memory scan  : 0xffffc583707feb48 ($csp)
    End memory scan    : 0xffffc58370800000 (Kernel Stack Base)
    0xffffc583707feb60 : 0xfffff806b9933fb7 : CLASSPNP!ServiceTransferRequest+0xb7
    Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    0xffffc583707febd8 : 0xfffff806b9934193 : CLASSPNP!ServiceTransferRequest+0x293
    0xffffc583707fec78 : 0xfffff806b9933fb7 : CLASSPNP!ServiceTransferRequest+0xb7
    0xffffc583707fecb8 : 0xfffff806b74094b0 : storport!RaidAdapterPostScatterGatherExecute+0x240
    0xffffc583707fecf8 : 0xfffff806b74098cf : storport!RaidXrbSetDataBufferAddress+0x12f
    0xffffc583707fed80 : 0x0075006100660065 :  !du "efault\https+++w"
    0xffffc583707fed88 : 0x0068005c0074006c :  !du "lt\https+++w"
    0xffffc583707fed90 : 0x0073007000740074 :  !du "ttps+++w"
    0xffffc583707fee48 : 0xfffff806b740869d : storport!RaUnitStartIo+0x53d
    0xffffc583707fee78 : 0xfffff806b7409200 : storport!RaidpAdapterContinueScatterGather
    0xffffc583707fef08 : 0xfffff806b7407b4b : storport!RaidStartIoPacket+0x3db
    0xffffc583707feff8 : 0xfffff806b74074bc : storport!RaUnitScsiIrp+0x19c
    0xffffc583707ff008 : 0xfffff803d22cd70c : nt!RtlGetExtendedContextLength+0x34
    0xffffc583707ff0e0 : 0xffffde03667144a0 : 0xfffff806b6c86360 : ACPI!gAcpiTriageInfo
    0xffffc583707ff128 : 0xfffff803d230b17c : nt!MiResolvePageTablePage+0x37c
    0xffffc583707ff160 : 0xfffff806b6c75388 : ACPI!AcpiFilterIrpDispatch+0x8
    0xffffc583707ff168 : 0xfffff806b6c140dc : ACPI!ACPIDispatchIrp+0xcc
    0xffffc583707ff170 : 0xffffde03667144a0 : 0xfffff806b6c86360 : ACPI!gAcpiTriageInfo
    0xffffc583707ff1f8 : 0xfffff803d240aace : nt!KiExceptionDispatch+0xce
    0xffffc583707ff210 : 0xffffc583707ff348 : 0xfffff806b9933fb7 : CLASSPNP!ServiceTransferRequest+0xb7
    0xffffc583707ff228 : 0xfffff806b6c14400 : ACPI!ACPIIrpDispatchDeviceControl+0x60
    0xffffc583707ff230 : 0x0075006100660065 :  !du "efault\https+++w"
    0xffffc583707ff238 : 0x0068005c0074006c :  !du "lt\https+++w"
    0xffffc583707ff240 : 0x0073007000740074 :  !du "ttps+++w"
    0xffffc583707ff2e8 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707ff348 : 0xfffff806b9933fb7 : CLASSPNP!ServiceTransferRequest+0xb7
    0xffffc583707ff3d8 : 0xfffff803d2408d57 : nt!KiPageFault+0x217
    0xffffc583707ff3e0 : 0x0000000000000000 :  Trap @ ffffc583707ff3e0
    0xffffc583707ff3e8 : 0xfffff803d23b46be : nt!IoReuseIrp+0x14e
    0xffffc583707ff448 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707ff4c8 : 0xfffff806b9934193 : CLASSPNP!ServiceTransferRequest+0x293
    0xffffc583707ff528 : 0xfffff803d2380a3e : nt!KeQueryUnbiasedInterruptTimePrecise+0x6e
    0xffffc583707ff548 : 0xfffff806b9933fb7 : CLASSPNP!ServiceTransferRequest+0xb7
    0xffffc583707ff578 : 0xfffff806b9933acb : CLASSPNP!ClassReadWrite+0x1cb
    0xffffc583707ff618 : 0xfffff806b9933a74 : CLASSPNP!ClassReadWrite+0x174
    0xffffc583707ff658 : 0xfffff803d22d2db0 : nt!FsRtlCheckOplockEx+0x940
    0xffffc583707ff6a8 : 0xfffff806b99338f4 : CLASSPNP!ClassGlobalDispatch+0x24
    0xffffc583707ff6c8 : 0xfffff803d2380a3e : nt!KeQueryUnbiasedInterruptTimePrecise+0x6e
    0xffffc583707ff6d8 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707ff6e8 : 0xfffff803d22b1346 : nt!PsUpdateComponentPower+0x46
    0xffffc583707ff748 : 0xfffff806b99338f4 : CLASSPNP!ClassGlobalDispatch+0x24
    0xffffc583707ff768 : 0xfffff803d2380a3e : nt!KeQueryUnbiasedInterruptTimePrecise+0x6e
    0xffffc583707ff778 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707ff788 : 0xfffff803d22b1346 : nt!PsUpdateComponentPower+0x46
    0xffffc583707ff7b8 : 0xfffff806b6e9329e : partmgr!PmGlobalDispatch+0xfe
    0xffffc583707ff838 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707ff868 : 0xfffff806b6e93387 : partmgr!PmGlobalDispatch+0x1e7
    0xffffc583707ff878 : 0xfffff806b6e93978 : partmgr!PartitionIo+0x178
    0xffffc583707ff8a8 : 0xfffff803d2380a3e : nt!KeQueryUnbiasedInterruptTimePrecise+0x6e
    0xffffc583707ff8e8 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707ff908 : 0xfffff806b6e93206 : partmgr!PmGlobalDispatch+0x66
    0xffffc583707ff948 : 0xfffff803d2380a3e : nt!KeQueryUnbiasedInterruptTimePrecise+0x6e
    0xffffc583707ff988 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707ff998 : 0xfffff806b6e91bbb : partmgr!PmWmiCounterIoStart+0x1b
    0xffffc583707ff9c8 : 0xfffff806b6f91103 : volmgr!VmReadWrite+0xf3
    0xffffc583707ffa00 : 0xfffff806b7d112c8 : fvevol!FVE_PERF_READ_REQUEST_START
    0xffffc583707ffa08 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707ffa28 : 0xfffff806b98e3862 : iorate!IoRateExemptionCtxIsThreadExempt+0x92
    0xffffc583707ffa48 : 0xfffff806b7d050c8 : fvevol!FveFilterRundownReadWrite+0x2d8
    0xffffc583707ffa68 : 0xfffff806b98e3dd6 : iorate!IoRateGetReason+0x1fe
    0xffffc583707ffac8 : 0xfffff806b98e4f3f : iorate!IoRateOutstandingCountIncrement+0x63
    0xffffc583707ffb28 : 0xfffff806b7d04dd7 : fvevol!FveFilterRundownRead+0x27
    0xffffc583707ffb58 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707ffb98 : 0xfffff806b98e4039 : iorate!IoRateIssueAndRecordIo+0x79
    0xffffc583707ffbd8 : 0xfffff806b98e5236 : iorate!IoRateProcessIrp+0x186
    0xffffc583707ffc88 : 0xfffff806b98e247f : iorate!memset+0x13f
    0xffffc583707ffc98 : 0xfffff806b751c36d : NTFS!NtfsExtendedCompleteRequestInternal+0x13d
    0xffffc583707ffcc8 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    *** WARNING: Unable to verify timestamp for klbackupdisk.sys
    *** ERROR: Module load completed but symbols could not be loaded for klbackupdisk.sys
    0xffffc583707ffce8 : 0xffffc583707ffd28 : 0xfffff806b98e247f : iorate!memset+0x13f
    0xffffc583707ffd28 : 0xfffff806b98e247f : iorate!memset+0x13f
    0xffffc583707ffd30 : 0xffffc583707ffd28 : 0xfffff806b98e247f : iorate!memset+0x13f
    0xffffc583707ffd38 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707ffd68 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707ffda8 : 0xfffff806b7db102d : volume!VolumePassThrough+0x1d
    0xffffc583707ffdd8 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707ffe40 : 0xffffde0300000020 :  Trap @ ffffc583707ffe40
    0xffffc583707ffe48 : 0xfffff806b7dc38ea : volsnap!ExAllocateFromNPagedLookasideList+0x12
    0xffffc583707ffe68 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707ffed8 : 0xfffff806b7dc14f9 : volsnap!VolSnapRead+0x19
    0xffffc583707fff08 : 0xfffff803d22d38d9 : nt!IofCallDriver+0x59
    0xffffc583707fff48 : 0xfffff806b75361e6 : NTFS!NtfsStorageDriverCallout+0x16
    0xffffc583707fff78 : 0xfffff803d2402017 : nt!KxSwitchKernelStackCallout+0x27
    0xffffc583707fffa8 : 0xfffff803d2401fdd : nt!KiSwitchKernelStackContinue
    0xffffc583707fffb8 : 0xfffff806b75361d0 : NTFS!NtfsStorageDriverCallout

    Furthermore there are many event log entries, similar to the ones below, that indicate issues with your storage hardware or the storage subsystem.

        Log Name: System
    >   Source: Disk
        Date: 2017-11-12T09:45:57.027
        Event ID: 153
        Task: N/A
        Level: Warnung
        Opcode: N/A
        Keyword: Klassisch
        User: N/A
        User Name: N/A
        Computer: Tobi-PC
      Der E/A-Vorgang an der logischen Blockadresse "0x14f670" für den Datenträger "4" (PDO-Name: \Device\0000007a) wurde
        Log Name: System
    >   Source: Disk
        Date: 2017-11-18T15:44:37.814
        Event ID: 51
        Task: N/A
        Level: Warnung
        Opcode: N/A
        Keyword: Klassisch
        User: N/A
        User Name: N/A
        Computer: Tobi-PC
      Bei einem Auslagerungsvorgang wurde ein Fehler festgestellt. Betroffen ist Gerät \Device\Harddisk2\DR2.
      My Computer

  3. Posts : 11
    64-bit Windows 10 Home v1709 Build 16299.98
    Thread Starter

    Hi Spectrum,

    thanks for your reply.
    I removed Kaspersky for the moment, as suggested. I guess Windows Defender will suffice for the moment?

    As for the Intel Rapidstore driver, do I have to run the AsusSetup64.exe in the Driver\64bit folder to update it? Apart from GPU I'm really not familiar with the process of updating drivers.

    I've run the HDTune error scan on both my internal hard drives, from what I understood they both should be fine? (see attachments) I'll also run it on the external one I've connected tomorrow.
      My Computer

  4. Posts : 32,275
    windows 10 professional version 1607 build 14393.969 64 bit

    Rule #4

    No piracy or discussion of piracy allowed at all.
    Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.
      My Computer

  5. Posts : 5

    What a surprise...

    I've been getting the exact same BSOD message (just got it the second time) and I'm also running Kaspersky's anti-virus software. I'm a Firefox user as well.

    I'm attaching my .zip file too.
    Maybe together we can figure out this issue! :)
      My Computer

  6. Posts : 32,275
    windows 10 professional version 1607 build 14393.969 64 bit

    Piracy was noted on your computer.
    Website rules were posted in post #4.
    If you remove all the piracy we can then provide help.
      My Computer

  7. Posts : 11
    64-bit Windows 10 Home v1709 Build 16299.98
    Thread Starter

    Sorry, thanks for the heads up. An officially available expired test version shouldn't be any more problem I guess.

    Updated log attached, as well as the error scan of the external HDD I had connected.
      My Computer

  8. Posts : 5

    I researched this problem a bit more and it seems to be hardware/driver problem:
    Classpnp.sys Blue Screen - Microsoft Community

    A few days ago I plugged in a new router and configured it and to my surprise it was still listed here
    Control Panel\Hardware and Sound\Devices and Printers

    I would recommend going through the list and removing the devices you're not using and see if that helps.
    And updating the other drivers (video card, etc.)
      My Computer

  9. Posts : 2
    Windows 10

    Hello, I have the same problem as Guts and NkRQkYLz BSOD kmode_exception_not_handled (classpnp.sys) , the first time it occurred 3 days ago and after that happened several times I also using Firefox and Kaspersky Antivirus.
    (and always it happens when I'm using Firefox or closing Firefox)
    Did you find any solution delete Kaspersky Antivirus solves the problem or not? Here is my dmp file Attachment 166844
    Thanks in advance for help .
      My Computer

  10. Posts : 5

    I can confirm that is the case for me as well. The last time I got it I just closed Firefox.... and the time before it I was just browsing YouTube.

    I opened up a ticket to Kaspersky and see if we can exclude them or not.

    Waiting for a reply...
      My Computer

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