memory management bsod, windows 10 fall creators update 1709

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  1. xraiderv1
    Posts : 240
    windows 10 home
    Thread Starter
       New #31

    ok..it just happened again..it seems to be happening every 4 days now, regular as clockwork.
    I've sent another email to hp support, ran the log collector tool, AND turned off fast startup.
    lets see if the latter move makes any difference...

    in the meantime here's my log.
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  3. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #32

    xraiderv1 said:
    ok..it just happened again..it seems to be happening every 4 days now, regular as clockwork.
    Please describe in detail "it"
    Uninstall Cyberlink during the troubleshooting process.

    The RAM is mismatched.
    What options are there to remove 1 RAM module?
    What options are there to test RAM ?
      My Computer
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  4. xraiderv1
    Posts : 240
    windows 10 home
    Thread Starter
       New #33

    black screen, then acting as if its just gone through boot.

    removing the ram modules...not possible, my hands are too big and I asked about tools with which to do so at bestbuy...the geeksquad guy remarked 'you wouldnt, we would or your oem would' and walked away like I was an idiot.

    as to cyberlink..I kind of need that for dvd watching...

    as versatile as vlc media player can be..it doesnt do dvd playback smoothly.

    why do you recommend I uninstall it? is it flagging in the diagnostic log as responsible?
      My Computer
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  6. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #34

    See if you can get a hemostat or needle nose pliers that have rubber on them.
    Then review the owners manual to see the technique in removing and inserting the RAM modules.
    Then very gently remove one of the RAM modules.

    Please test each RAM with memtest86+ version 5.01 for 8 or more passes.
    When the testing has completed 8 or more passes use a camera or a smart phone camera to take a picture and post an image into the thread.
    The testing must be continuous and a significant portion of the testing can be run overnight.
    Memtest86+ - Advanced Memory Diagnostic Tool

    The logs displayed many problems with Cyberlink: Power DVD

    Code:
    12/3/2017 3:31 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0xac8afc81
Exception code: 0xc0000005
Fault offset: 0x000413c5
Faulting process id: 0x1b7c
Faulting application start time: 0x01d36c4bd0544d31
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 2dd27b0d-1b1a-407b-9653-42e8a524df1a
Faulting package full name: 
Faulting package-relative application ID:12/22/2017 3:12 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0xac8afc81
Exception code: 0xc0000005
Fault offset: 0x000413c5
Faulting process id: 0x144c
Faulting application start time: 0x01d37ad2a575d714
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: ed47344f-0973-4632-93ae-48e9cdd7b76d
Faulting package full name: 
Faulting package-relative application ID:3/1/2018 2:15 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0x3a21d961
Exception code: 0xc0000005
Fault offset: 0x000413c5
Faulting process id: 0x143c
Faulting application start time: 0x01d3b167cc6257d0
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: ceb2e730-a1b2-4c7a-84b3-f512ea0d8890
Faulting package full name: 
Faulting package-relative application ID:11/20/2017 7:19 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0xf98
Faulting application start time: 0x01d362347e76d5a1
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 59bfd935-c160-4246-a8b6-8d70b3d6729a
Faulting package full name: 
Faulting package-relative application ID:2/27/2018 10:36 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0xd94
Faulting application start time: 0x01d3b01b649dfcec
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 610b520f-ec13-4b32-bdb0-9f37ad896767
Faulting package full name: 
Faulting package-relative application ID:12/12/2017 5:47 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0xd08
Faulting application start time: 0x01d373713ac1c154
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 9e95675e-673d-406d-ab3d-439a7f01eb4e
Faulting package full name: 
Faulting package-relative application ID:2/2/2018 6:19 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0xcc0
Faulting application start time: 0x01d39c525f19c398
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 03e14708-57f8-4f95-9b69-49a486d18d88
Faulting package full name: 
Faulting package-relative application ID:1/22/2018 4:15 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0xb24
Faulting application start time: 0x01d3939c373fb6d9
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 942ee1b4-02b4-4898-9fdb-5cf8dcb2d392
Faulting package full name: 
Faulting package-relative application ID:12/27/2017 3:25 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0xb0
Faulting application start time: 0x01d37f26e68cec4d
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 4634b443-d76e-4993-83b0-7c0a326951c0
Faulting package full name: 
Faulting package-relative application ID:12/23/2017 3:47 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x98c
Faulting application start time: 0x01d37c0558d540df
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 60275dc1-ea3f-4162-a341-5d377062d1af
Faulting package full name: 
Faulting package-relative application ID:1/9/2018 3:41 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x7f0
Faulting application start time: 0x01d38960407dca5b
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 38b2293a-2532-4276-bb09-c4d60b6b9fef
Faulting package full name: 
Faulting package-relative application ID:2/14/2018 3:16 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x720
Faulting application start time: 0x01d3a5a6d38157e5
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: df900483-69cf-4ebc-baf0-9a0712cd370d
Faulting package full name: 
Faulting package-relative application ID:12/4/2017 4:13 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x3160
Faulting application start time: 0x01d36d1ae09bbaad
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 8b3830d5-51b2-4996-a4f9-f1f960af9f71
Faulting package full name: 
Faulting package-relative application ID:1/31/2018 3:10 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x2be8
Faulting application start time: 0x01d39aa59cbac6bc
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 3383700f-8d12-4a46-8852-60d82d87dd8e
Faulting package full name: 
Faulting package-relative application ID:2/16/2018 1:37 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x2abc
Faulting application start time: 0x01d3a72b4d2a9781
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: e563c254-0731-4811-9545-d13fbc39a269
Faulting package full name: 
Faulting package-relative application ID:2/3/2018 4:26 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x2950
Faulting application start time: 0x01d39d0bb22f7635
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: f6c1e294-4951-408c-ab6e-3028f7d6809a
Faulting package full name: 
Faulting package-relative application ID:12/21/2017 3:13 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x287c
Faulting application start time: 0x01d37a6e325ffa71
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 52a66b09-5a42-4e02-9853-e03da087908e
Faulting package full name: 
Faulting package-relative application ID:2/7/2018 3:05 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x26dc
Faulting application start time: 0x01d3a02515a26aae
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 4fe36fe3-b1ee-417d-9810-4a930774a69c
Faulting package full name: 
Faulting package-relative application ID:1/25/2018 3:42 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x2610
Faulting application start time: 0x01d395f303f519e7
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 9b5a22b5-b883-4120-bfc0-ed69a160210f
Faulting package full name: 
Faulting package-relative application ID:2/4/2018 1:12 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x2494
Faulting application start time: 0x01d39db9c4d97c1d
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 5e9ef980-5334-4e3b-8b12-f2e2d4e2a9f4
Faulting package full name: 
Faulting package-relative application ID:12/26/2017 3:56 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x23f8
Faulting application start time: 0x01d37e621ae60c45
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 44c21e0a-0249-45f4-a12e-e2526f1de615
Faulting package full name: 
Faulting package-relative application ID:12/22/2017 3:22 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x2368
Faulting application start time: 0x01d37b38a18a3923
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 4b6f2327-010c-4d28-a3ff-dfabb36b4c10
Faulting package full name: 
Faulting package-relative application ID:2/27/2018 2:35 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x233c
Faulting application start time: 0x01d3afd83b3a19e7
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: c24c8066-1834-4c6b-8685-b82070a2232d
Faulting package full name: 
Faulting package-relative application ID:1/28/2018 9:52 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x233c
Faulting application start time: 0x01d398823a32b0ee
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: e57b4555-7d42-4ee7-9aef-a8d41235e736
Faulting package full name: 
Faulting package-relative application ID:2/16/2018 3:44 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x223c
Faulting application start time: 0x01d3a73cfb2836bb
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 4337c849-f2ad-4bfe-94bd-1acd929a3fb5
Faulting package full name: 
Faulting package-relative application ID:1/12/2018 3:26 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x21a0
Faulting application start time: 0x01d38b551b7db952
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: d9a2b514-ed4b-47c6-9623-e3e3a65131a2
Faulting package full name: 
Faulting package-relative application ID:2/24/2018 2:17 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x2148
Faulting application start time: 0x01d3ad7a40aae140
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 20fc8533-1c0a-4866-8700-574f90bf3f36
Faulting package full name: 
Faulting package-relative application ID:2/11/2018 1:33 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x2148
Faulting application start time: 0x01d3a2d837d958c4
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: a1ecb740-6434-4153-8306-a86b84697083
Faulting package full name: 
Faulting package-relative application ID:2/6/2018 3:39 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x2120
Faulting application start time: 0x01d39f609bc8af48
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 5be83ba4-8e41-4056-a1ab-3355cf2774a5
Faulting package full name: 
Faulting package-relative application ID:2/1/2018 7:09 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x20ec
Faulting application start time: 0x01d39b9039ec8759
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: de8af034-d73a-4b3d-9d35-c13879968ea4
Faulting package full name: 
Faulting package-relative application ID:2/28/2018 4:52 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x208
Faulting application start time: 0x01d3b0b475414940
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: c5f37be7-584a-4912-a621-73e61623fee9
Faulting package full name: 
Faulting package-relative application ID:2/1/2018 3:28 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x202c
Faulting application start time: 0x01d39b7144b0923a
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 17c048c0-a94a-4632-973c-0aaa224d4512
Faulting package full name: 
Faulting package-relative application ID:2/26/2018 2:24 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1dfc
Faulting application start time: 0x01d3af0d7e2c13a5
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 735fe6ba-4c12-4ebb-a6f3-125ebf3deafa
Faulting package full name: 
Faulting package-relative application ID:1/12/2018 3:21 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1d00
Faulting application start time: 0x01d38bb90df43757
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: ba94cdb9-dfc3-4b4c-bd29-9741cd00f008
Faulting package full name: 
Faulting package-relative application ID:1/10/2018 6:28 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1c9c
Faulting application start time: 0x01d389dc256626c8
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 6cda201e-d972-4656-9391-aa9bb95cc7e5
Faulting package full name: 
Faulting package-relative application ID:1/8/2018 7:58 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1c5c
Faulting application start time: 0x01d388bb0bd942b5
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 5c98025e-b09c-4cd1-b972-cda914296af0
Faulting package full name: 
Faulting package-relative application ID:1/29/2018 3:38 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1bf8
Faulting application start time: 0x01d399172393016c
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 67a58f24-dcc1-4996-99ea-0dc71f72cc92
Faulting package full name: 
Faulting package-relative application ID:3/5/2018 2:23 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1b8c
Faulting application start time: 0x01d3b48d7386f691
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 66949bd8-c6a2-49cc-b923-6e6e90b01a12
Faulting package full name: 
Faulting package-relative application ID:2/10/2018 3:37 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1b38
Faulting application start time: 0x01d3a285132569d6
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 42c03f27-c509-488f-956a-ffb7113f979f
Faulting package full name: 
Faulting package-relative application ID:1/26/2018 3:27 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1b30
Faulting application start time: 0x01d396ba368f5fd9
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 8a6837c0-b462-448c-af84-ea3d5c721830
Faulting package full name: 
Faulting package-relative application ID:2/25/2018 2:36 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1b14
Faulting application start time: 0x01d3ae4613128ab7
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: ea9066c7-398c-4c6d-a98a-04e84d6efea5
Faulting package full name: 
Faulting package-relative application ID:1/23/2018 3:16 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1ab8
Faulting application start time: 0x01d3945d2f15be00
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: facee36e-6456-4e91-b7f7-60f9554ca78b
Faulting package full name: 
Faulting package-relative application ID:12/25/2017 4:41 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x19b0
Faulting application start time: 0x01d37d9f2961fdc2
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 250c62a3-eaa5-415d-9473-a3399193159b
Faulting package full name: 
Faulting package-relative application ID:1/10/2018 9:10 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x193c
Faulting application start time: 0x01d38a5777c6faf1
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 986817e6-06c0-448a-9ef3-6e79706ae464
Faulting package full name: 
Faulting package-relative application ID:1/13/2018 5:36 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x18fc
Faulting application start time: 0x01d38c9502fd60dc
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 83c03eac-8c10-4633-9441-31578d060e1f
Faulting package full name: 
Faulting package-relative application ID:2/8/2018 3:09 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x18b0
Faulting application start time: 0x01d3a0eec01a5944
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: cd90eafc-f245-4a97-b25a-3c2b371176f7
Faulting package full name: 
Faulting package-relative application ID:3/2/2018 3:16 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x18a4
Faulting application start time: 0x01d3b1d4dd25bdd1
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: aa64d97b-d636-492b-9691-cd5c4bb9b4c0
Faulting package full name: 
Faulting package-relative application ID:2/15/2018 2:39 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1880
Faulting application start time: 0x01d3a66ace957c1e
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 32f34a42-f301-4695-9cf6-be848a4a10f8
Faulting package full name: 
Faulting package-relative application ID:3/2/2018 2:12 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1824
Faulting application start time: 0x01d3b2307e14fec6
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 6b81626b-e0f3-46e3-b105-9021ece0edd2
Faulting package full name: 
Faulting package-relative application ID:2/13/2018 5:06 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x181c
Faulting application start time: 0x01d3a4eceef449ff
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: de78489f-61b1-4689-8006-40e070e6c77d
Faulting package full name: 
Faulting package-relative application ID:1/12/2018 1:56 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x177c
Faulting application start time: 0x01d38b4885a9c7bf
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 1f4744cd-e458-4ca3-b39b-c851bd40a4aa
Faulting package full name: 
Faulting package-relative application ID:2/15/2018 7:07 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1720
Faulting application start time: 0x01d3a62ba047d49e
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: cca8bff8-bf19-4558-b077-cbc6bc5d4438
Faulting package full name: 
Faulting package-relative application ID:2/23/2018 2:28 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1714
Faulting application start time: 0x01d3acb290d8b386
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: b8b83b7f-bd94-4305-8f14-560cc7e872d2
Faulting package full name: 
Faulting package-relative application ID:2/11/2018 3:38 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x16dc
Faulting application start time: 0x01d3a34e59c2b8cb
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: ea116f99-5d1f-4799-a11c-062e77171145
Faulting package full name: 
Faulting package-relative application ID:11/27/2017 3:22 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x16dc
Faulting application start time: 0x01d367937bb612ab
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 88172708-fb5f-418b-9bf8-2c6ed1158643
Faulting package full name: 
Faulting package-relative application ID:11/28/2017 3:52 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1620
Faulting application start time: 0x01d36860dc52972c
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 16353912-49f6-4102-a06f-0fe4007fe70f
Faulting package full name: 
Faulting package-relative application ID:12/26/2017 12:22 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1590
Faulting application start time: 0x01d37ddfa607a37b
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: b8329490-df0d-4acb-9381-82a61b9dcef1
Faulting package full name: 
Faulting package-relative application ID:1/30/2018 3:43 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1588
Faulting application start time: 0x01d399e1133e04cb
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 00aacd20-fab4-4966-a500-c1e380be2fd0
Faulting package full name: 
Faulting package-relative application ID:2/22/2018 2:11 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x14dc
Faulting application start time: 0x01d3abe6fe649901
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: e85d1a85-5f64-44dd-8f40-1d300a76d05c
Faulting package full name: 
Faulting package-relative application ID:3/3/2018 1:18 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1480
Faulting application start time: 0x01d3b28d8d800951
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 4aab141a-6781-4a20-8f8b-753da8ced800
Faulting package full name: 
Faulting package-relative application ID:12/21/2017 3:40 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1408
Faulting application start time: 0x01d37a72051e91c6
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: a8e2d0fc-3575-4d1c-a9b9-15c733ede844
Faulting package full name: 
Faulting package-relative application ID:2/27/2018 2:18 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1340
Faulting application start time: 0x01d3af7148b83865
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: be9c7d82-18ab-4605-9d18-ab98035aca88
Faulting package full name: 
Faulting package-relative application ID:3/6/2018 2:43 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1320
Faulting application start time: 0x01d3b559766bd16f
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 017eb326-a6d0-4a76-aa09-8df1073b29fd
Faulting package full name: 
Faulting package-relative application ID:3/6/2018 8:40 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1208
Faulting application start time: 0x01d3b58b50ef8f1e
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: ec6520ac-00ce-440d-bc2f-ea22c646b5e5
Faulting package full name: 
Faulting package-relative application ID:3/5/2018 1:49 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x11dc
Faulting application start time: 0x01d3b42439e7181d
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 3a20882f-a440-4ba0-87bf-6371adcff95d
Faulting package full name: 
Faulting package-relative application ID:1/13/2018 3:44 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1190
Faulting application start time: 0x01d38c85676e9fa6
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: e49b10b8-b9c9-4270-a115-daa2ac9834a0
Faulting package full name: 
Faulting package-relative application ID:2/7/2018 3:20 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x106c
Faulting application start time: 0x01d3a027218e6a22
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: d9918d14-de09-42fa-99ee-77d99cd6f4ce
Faulting package full name: 
Faulting package-relative application ID:2/21/2018 2:14 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022fee
Faulting process id: 0x1008
Faulting application start time: 0x01d3ab1e30e9baa0
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 43b77a4e-93a4-4900-b5c7-d0f6c8c60d11
Faulting package full name: 
Faulting package-relative application ID:12/2/2017 1:41 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
Exception code: 0xc0000005
Fault offset: 0x00022a91
Faulting process id: 0x30bc
Faulting application start time: 0x01d36b733e11aae2
Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
Faulting module path: EvoParser.dll
Report Id: 8c989db4-d960-4dbe-8730-908b50795988
Faulting package full name: 
Faulting package-relative application ID:
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  7. xraiderv1
    Posts : 240
    windows 10 home
    Thread Starter
       New #35

    how would that cause a complete black screen and acting like its just been booted for the day?

    ...owners manual? what owner's manual? and thats a big negative on the recommended tools...

    and this all started with 1709.....good god if I could roll it back I would. nothing but headaches from that update....
      My Computer
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  8. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #36

    1) Were you able to run the HP BIOS UEFI diagnostics in post #2?
    If so what were the results?

    2) Uninstall Avast:
    Avast Uninstall Utility | Download aswClear for Avast Removal

    3) Turn on Windows defender

    4) Can you use safe mode, safe mode with command prompt, or safe mode with networking for 1 - 2 days to see if there are any black screens?
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  9. xraiderv1
    Posts : 240
    windows 10 home
    Thread Starter
       New #37

    I turned off fast startup..we'll see if that isnt the cause...then I'll perform some invasive software surgery, starting with that uefi tool.

    ...one question..why the bloody blue hell would I want to remove my antivirus? I've never heard of any antivirus..except for norton *Spits on the ashes* taking its host pc's os with it.

    then again thats norton for you...
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  10. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #38

    Some third-party antivirus software have been known to cause black screens. Removing the software won’t leave your PC unprotected, because Windows Defender Antivirus will kick in if no other antivirus software is running.
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  12. xraiderv1
    Posts : 240
    windows 10 home
    Thread Starter
       New #39

    Sorry if it seems like I'm being difficult it's not my intention I'm just really irritated with this and well some of the suggestions go counter to what I have been trained over the course of my lifetime in regards to computer experience..

    Also sending this reply on my tablet so apologies for the horrible spelling grammar punctuation what not... I just got done updating my antivirus so... Also I can verify fast startup is indeed deactivated so we're going to see how that treats me and well if it ends up being what fixes this then I suppose I'll just live with the damn thing taking forever to turn on in the future.. everything has a trade-off..
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  13. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #40

    The newest edition of the HP BIOS UEFI diagnostics is version 6.6.2.0.
    1) Download and install:
    HP PC Hardware Diagnostics | HP® Official Site

    2) Run the test in the evening in loop until failure mode.
    The next day if it has made 2 loops press the keyboard escape key to abort the testing.
    Confirm the pass in the BIOS UEFI diagnostic logs.
    The test is designed to abort if there is a failure of any of the tested components.
    If there is a fail it will display a code that only HP can decode.
    Report into the thread the results of the HP BIOS UEFI diagnostics.

    3) In the BIOS see if you can find 3.3, 5 and 12 voltage values.
    And the CPU voltage and frequency.
    Please use a camera or smart phone camera to take pictures and post images into the thread.

    4) When available post an image into the thread for the Memtest86+ version 5.01 RAM / DIMM / Motherboard testing (8 or more passes).
    Memtest86+ - Advanced Memory Diagnostic Tool

    5) Open the HP website > enter the computer's product or serial number > select the operating system > view drivers and BIOS > post a URL or hyperlink into the thread

    6) Upgrade the BIOS: Version/Date AMI A0.14, 2/22/2017 SMBIOS Version 2.8to: A0.16 Rev.A


    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    7) Run the HP support assistant to see if there are any driver updates and report the results into the thread.
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    8) Once all of the above steps have been completed the results can be evaluated. If necessary there are options for hardware stress testing.

    9) What is the status of the files on the computer?
    a) Are all of the files backed up?
    b) Have you made a backup image with Macrium or similar software?
    c) Has a fresh restore point been made?
    Last edited by zbook; 07 Mar 2018 at 05:18.
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