memory management bsod, windows 10 fall creators update 1709

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  1.    06 Mar 2018 #31

    ok..it just happened again..it seems to be happening every 4 days now, regular as clockwork.
    I've sent another email to hp support, ran the log collector tool, AND turned off fast startup.
    lets see if the latter move makes any difference...

    in the meantime here's my log.
    memory management bsod, windows 10 fall creators update 1709 Attached Files
      My ComputerSystem Spec


  2. Posts : 21,462
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Mar 2018 #32

    xraiderv1 said: View Post
    ok..it just happened again..it seems to be happening every 4 days now, regular as clockwork.
    Please describe in detail "it"
    Uninstall Cyberlink during the troubleshooting process.

    The RAM is mismatched.
    What options are there to remove 1 RAM module?
    What options are there to test RAM ?
      My ComputerSystem Spec

  3.    06 Mar 2018 #33

    black screen, then acting as if its just gone through boot.

    removing the ram modules...not possible, my hands are too big and I asked about tools with which to do so at bestbuy...the geeksquad guy remarked 'you wouldnt, we would or your oem would' and walked away like I was an idiot.

    as to cyberlink..I kind of need that for dvd watching...

    as versatile as vlc media player can be..it doesnt do dvd playback smoothly.

    why do you recommend I uninstall it? is it flagging in the diagnostic log as responsible?
      My ComputerSystem Spec


  4. Posts : 21,462
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Mar 2018 #34

    See if you can get a hemostat or needle nose pliers that have rubber on them.
    Then review the owners manual to see the technique in removing and inserting the RAM modules.
    Then very gently remove one of the RAM modules.

    Please test each RAM with memtest86+ version 5.01 for 8 or more passes.
    When the testing has completed 8 or more passes use a camera or a smart phone camera to take a picture and post an image into the thread.
    The testing must be continuous and a significant portion of the testing can be run overnight.
    Memtest86+ - Advanced Memory Diagnostic Tool

    The logs displayed many problems with Cyberlink: Power DVD

    Code:
    12/3/2017 3:31 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0xac8afc81
    Exception code: 0xc0000005
    Fault offset: 0x000413c5
    Faulting process id: 0x1b7c
    Faulting application start time: 0x01d36c4bd0544d31
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 2dd27b0d-1b1a-407b-9653-42e8a524df1a
    Faulting package full name: 
    Faulting package-relative application ID:12/22/2017 3:12 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0xac8afc81
    Exception code: 0xc0000005
    Fault offset: 0x000413c5
    Faulting process id: 0x144c
    Faulting application start time: 0x01d37ad2a575d714
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: ed47344f-0973-4632-93ae-48e9cdd7b76d
    Faulting package full name: 
    Faulting package-relative application ID:3/1/2018 2:15 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0x3a21d961
    Exception code: 0xc0000005
    Fault offset: 0x000413c5
    Faulting process id: 0x143c
    Faulting application start time: 0x01d3b167cc6257d0
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: ceb2e730-a1b2-4c7a-84b3-f512ea0d8890
    Faulting package full name: 
    Faulting package-relative application ID:11/20/2017 7:19 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0xf98
    Faulting application start time: 0x01d362347e76d5a1
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 59bfd935-c160-4246-a8b6-8d70b3d6729a
    Faulting package full name: 
    Faulting package-relative application ID:2/27/2018 10:36 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0xd94
    Faulting application start time: 0x01d3b01b649dfcec
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 610b520f-ec13-4b32-bdb0-9f37ad896767
    Faulting package full name: 
    Faulting package-relative application ID:12/12/2017 5:47 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0xd08
    Faulting application start time: 0x01d373713ac1c154
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 9e95675e-673d-406d-ab3d-439a7f01eb4e
    Faulting package full name: 
    Faulting package-relative application ID:2/2/2018 6:19 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0xcc0
    Faulting application start time: 0x01d39c525f19c398
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 03e14708-57f8-4f95-9b69-49a486d18d88
    Faulting package full name: 
    Faulting package-relative application ID:1/22/2018 4:15 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0xb24
    Faulting application start time: 0x01d3939c373fb6d9
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 942ee1b4-02b4-4898-9fdb-5cf8dcb2d392
    Faulting package full name: 
    Faulting package-relative application ID:12/27/2017 3:25 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0xb0
    Faulting application start time: 0x01d37f26e68cec4d
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 4634b443-d76e-4993-83b0-7c0a326951c0
    Faulting package full name: 
    Faulting package-relative application ID:12/23/2017 3:47 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x98c
    Faulting application start time: 0x01d37c0558d540df
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 60275dc1-ea3f-4162-a341-5d377062d1af
    Faulting package full name: 
    Faulting package-relative application ID:1/9/2018 3:41 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x7f0
    Faulting application start time: 0x01d38960407dca5b
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 38b2293a-2532-4276-bb09-c4d60b6b9fef
    Faulting package full name: 
    Faulting package-relative application ID:2/14/2018 3:16 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x720
    Faulting application start time: 0x01d3a5a6d38157e5
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: df900483-69cf-4ebc-baf0-9a0712cd370d
    Faulting package full name: 
    Faulting package-relative application ID:12/4/2017 4:13 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x3160
    Faulting application start time: 0x01d36d1ae09bbaad
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 8b3830d5-51b2-4996-a4f9-f1f960af9f71
    Faulting package full name: 
    Faulting package-relative application ID:1/31/2018 3:10 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x2be8
    Faulting application start time: 0x01d39aa59cbac6bc
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 3383700f-8d12-4a46-8852-60d82d87dd8e
    Faulting package full name: 
    Faulting package-relative application ID:2/16/2018 1:37 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x2abc
    Faulting application start time: 0x01d3a72b4d2a9781
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: e563c254-0731-4811-9545-d13fbc39a269
    Faulting package full name: 
    Faulting package-relative application ID:2/3/2018 4:26 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x2950
    Faulting application start time: 0x01d39d0bb22f7635
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: f6c1e294-4951-408c-ab6e-3028f7d6809a
    Faulting package full name: 
    Faulting package-relative application ID:12/21/2017 3:13 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x287c
    Faulting application start time: 0x01d37a6e325ffa71
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 52a66b09-5a42-4e02-9853-e03da087908e
    Faulting package full name: 
    Faulting package-relative application ID:2/7/2018 3:05 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x26dc
    Faulting application start time: 0x01d3a02515a26aae
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 4fe36fe3-b1ee-417d-9810-4a930774a69c
    Faulting package full name: 
    Faulting package-relative application ID:1/25/2018 3:42 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x2610
    Faulting application start time: 0x01d395f303f519e7
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 9b5a22b5-b883-4120-bfc0-ed69a160210f
    Faulting package full name: 
    Faulting package-relative application ID:2/4/2018 1:12 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x2494
    Faulting application start time: 0x01d39db9c4d97c1d
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 5e9ef980-5334-4e3b-8b12-f2e2d4e2a9f4
    Faulting package full name: 
    Faulting package-relative application ID:12/26/2017 3:56 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x23f8
    Faulting application start time: 0x01d37e621ae60c45
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 44c21e0a-0249-45f4-a12e-e2526f1de615
    Faulting package full name: 
    Faulting package-relative application ID:12/22/2017 3:22 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x2368
    Faulting application start time: 0x01d37b38a18a3923
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 4b6f2327-010c-4d28-a3ff-dfabb36b4c10
    Faulting package full name: 
    Faulting package-relative application ID:2/27/2018 2:35 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x233c
    Faulting application start time: 0x01d3afd83b3a19e7
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: c24c8066-1834-4c6b-8685-b82070a2232d
    Faulting package full name: 
    Faulting package-relative application ID:1/28/2018 9:52 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x233c
    Faulting application start time: 0x01d398823a32b0ee
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: e57b4555-7d42-4ee7-9aef-a8d41235e736
    Faulting package full name: 
    Faulting package-relative application ID:2/16/2018 3:44 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x223c
    Faulting application start time: 0x01d3a73cfb2836bb
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 4337c849-f2ad-4bfe-94bd-1acd929a3fb5
    Faulting package full name: 
    Faulting package-relative application ID:1/12/2018 3:26 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x21a0
    Faulting application start time: 0x01d38b551b7db952
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: d9a2b514-ed4b-47c6-9623-e3e3a65131a2
    Faulting package full name: 
    Faulting package-relative application ID:2/24/2018 2:17 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x2148
    Faulting application start time: 0x01d3ad7a40aae140
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 20fc8533-1c0a-4866-8700-574f90bf3f36
    Faulting package full name: 
    Faulting package-relative application ID:2/11/2018 1:33 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x2148
    Faulting application start time: 0x01d3a2d837d958c4
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: a1ecb740-6434-4153-8306-a86b84697083
    Faulting package full name: 
    Faulting package-relative application ID:2/6/2018 3:39 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x2120
    Faulting application start time: 0x01d39f609bc8af48
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 5be83ba4-8e41-4056-a1ab-3355cf2774a5
    Faulting package full name: 
    Faulting package-relative application ID:2/1/2018 7:09 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x20ec
    Faulting application start time: 0x01d39b9039ec8759
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: de8af034-d73a-4b3d-9d35-c13879968ea4
    Faulting package full name: 
    Faulting package-relative application ID:2/28/2018 4:52 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x208
    Faulting application start time: 0x01d3b0b475414940
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: c5f37be7-584a-4912-a621-73e61623fee9
    Faulting package full name: 
    Faulting package-relative application ID:2/1/2018 3:28 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x202c
    Faulting application start time: 0x01d39b7144b0923a
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 17c048c0-a94a-4632-973c-0aaa224d4512
    Faulting package full name: 
    Faulting package-relative application ID:2/26/2018 2:24 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1dfc
    Faulting application start time: 0x01d3af0d7e2c13a5
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 735fe6ba-4c12-4ebb-a6f3-125ebf3deafa
    Faulting package full name: 
    Faulting package-relative application ID:1/12/2018 3:21 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1d00
    Faulting application start time: 0x01d38bb90df43757
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: ba94cdb9-dfc3-4b4c-bd29-9741cd00f008
    Faulting package full name: 
    Faulting package-relative application ID:1/10/2018 6:28 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1c9c
    Faulting application start time: 0x01d389dc256626c8
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 6cda201e-d972-4656-9391-aa9bb95cc7e5
    Faulting package full name: 
    Faulting package-relative application ID:1/8/2018 7:58 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1c5c
    Faulting application start time: 0x01d388bb0bd942b5
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 5c98025e-b09c-4cd1-b972-cda914296af0
    Faulting package full name: 
    Faulting package-relative application ID:1/29/2018 3:38 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1bf8
    Faulting application start time: 0x01d399172393016c
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 67a58f24-dcc1-4996-99ea-0dc71f72cc92
    Faulting package full name: 
    Faulting package-relative application ID:3/5/2018 2:23 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1b8c
    Faulting application start time: 0x01d3b48d7386f691
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 66949bd8-c6a2-49cc-b923-6e6e90b01a12
    Faulting package full name: 
    Faulting package-relative application ID:2/10/2018 3:37 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1b38
    Faulting application start time: 0x01d3a285132569d6
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 42c03f27-c509-488f-956a-ffb7113f979f
    Faulting package full name: 
    Faulting package-relative application ID:1/26/2018 3:27 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1b30
    Faulting application start time: 0x01d396ba368f5fd9
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 8a6837c0-b462-448c-af84-ea3d5c721830
    Faulting package full name: 
    Faulting package-relative application ID:2/25/2018 2:36 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1b14
    Faulting application start time: 0x01d3ae4613128ab7
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: ea9066c7-398c-4c6d-a98a-04e84d6efea5
    Faulting package full name: 
    Faulting package-relative application ID:1/23/2018 3:16 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1ab8
    Faulting application start time: 0x01d3945d2f15be00
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: facee36e-6456-4e91-b7f7-60f9554ca78b
    Faulting package full name: 
    Faulting package-relative application ID:12/25/2017 4:41 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x19b0
    Faulting application start time: 0x01d37d9f2961fdc2
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 250c62a3-eaa5-415d-9473-a3399193159b
    Faulting package full name: 
    Faulting package-relative application ID:1/10/2018 9:10 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x193c
    Faulting application start time: 0x01d38a5777c6faf1
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 986817e6-06c0-448a-9ef3-6e79706ae464
    Faulting package full name: 
    Faulting package-relative application ID:1/13/2018 5:36 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x18fc
    Faulting application start time: 0x01d38c9502fd60dc
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 83c03eac-8c10-4633-9441-31578d060e1f
    Faulting package full name: 
    Faulting package-relative application ID:2/8/2018 3:09 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x18b0
    Faulting application start time: 0x01d3a0eec01a5944
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: cd90eafc-f245-4a97-b25a-3c2b371176f7
    Faulting package full name: 
    Faulting package-relative application ID:3/2/2018 3:16 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x18a4
    Faulting application start time: 0x01d3b1d4dd25bdd1
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: aa64d97b-d636-492b-9691-cd5c4bb9b4c0
    Faulting package full name: 
    Faulting package-relative application ID:2/15/2018 2:39 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1880
    Faulting application start time: 0x01d3a66ace957c1e
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 32f34a42-f301-4695-9cf6-be848a4a10f8
    Faulting package full name: 
    Faulting package-relative application ID:3/2/2018 2:12 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1824
    Faulting application start time: 0x01d3b2307e14fec6
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 6b81626b-e0f3-46e3-b105-9021ece0edd2
    Faulting package full name: 
    Faulting package-relative application ID:2/13/2018 5:06 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x181c
    Faulting application start time: 0x01d3a4eceef449ff
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: de78489f-61b1-4689-8006-40e070e6c77d
    Faulting package full name: 
    Faulting package-relative application ID:1/12/2018 1:56 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x177c
    Faulting application start time: 0x01d38b4885a9c7bf
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 1f4744cd-e458-4ca3-b39b-c851bd40a4aa
    Faulting package full name: 
    Faulting package-relative application ID:2/15/2018 7:07 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1720
    Faulting application start time: 0x01d3a62ba047d49e
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: cca8bff8-bf19-4558-b077-cbc6bc5d4438
    Faulting package full name: 
    Faulting package-relative application ID:2/23/2018 2:28 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1714
    Faulting application start time: 0x01d3acb290d8b386
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: b8b83b7f-bd94-4305-8f14-560cc7e872d2
    Faulting package full name: 
    Faulting package-relative application ID:2/11/2018 3:38 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x16dc
    Faulting application start time: 0x01d3a34e59c2b8cb
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: ea116f99-5d1f-4799-a11c-062e77171145
    Faulting package full name: 
    Faulting package-relative application ID:11/27/2017 3:22 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x16dc
    Faulting application start time: 0x01d367937bb612ab
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 88172708-fb5f-418b-9bf8-2c6ed1158643
    Faulting package full name: 
    Faulting package-relative application ID:11/28/2017 3:52 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1620
    Faulting application start time: 0x01d36860dc52972c
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 16353912-49f6-4102-a06f-0fe4007fe70f
    Faulting package full name: 
    Faulting package-relative application ID:12/26/2017 12:22 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1590
    Faulting application start time: 0x01d37ddfa607a37b
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: b8329490-df0d-4acb-9381-82a61b9dcef1
    Faulting package full name: 
    Faulting package-relative application ID:1/30/2018 3:43 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1588
    Faulting application start time: 0x01d399e1133e04cb
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 00aacd20-fab4-4966-a500-c1e380be2fd0
    Faulting package full name: 
    Faulting package-relative application ID:2/22/2018 2:11 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x14dc
    Faulting application start time: 0x01d3abe6fe649901
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: e85d1a85-5f64-44dd-8f40-1d300a76d05c
    Faulting package full name: 
    Faulting package-relative application ID:3/3/2018 1:18 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1480
    Faulting application start time: 0x01d3b28d8d800951
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 4aab141a-6781-4a20-8f8b-753da8ced800
    Faulting package full name: 
    Faulting package-relative application ID:12/21/2017 3:40 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1408
    Faulting application start time: 0x01d37a72051e91c6
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: a8e2d0fc-3575-4d1c-a9b9-15c733ede844
    Faulting package full name: 
    Faulting package-relative application ID:2/27/2018 2:18 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1340
    Faulting application start time: 0x01d3af7148b83865
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: be9c7d82-18ab-4605-9d18-ab98035aca88
    Faulting package full name: 
    Faulting package-relative application ID:3/6/2018 2:43 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1320
    Faulting application start time: 0x01d3b559766bd16f
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 017eb326-a6d0-4a76-aa09-8df1073b29fd
    Faulting package full name: 
    Faulting package-relative application ID:3/6/2018 8:40 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1208
    Faulting application start time: 0x01d3b58b50ef8f1e
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: ec6520ac-00ce-440d-bc2f-ea22c646b5e5
    Faulting package full name: 
    Faulting package-relative application ID:3/5/2018 1:49 AM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x11dc
    Faulting application start time: 0x01d3b42439e7181d
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 3a20882f-a440-4ba0-87bf-6371adcff95d
    Faulting package full name: 
    Faulting package-relative application ID:1/13/2018 3:44 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1190
    Faulting application start time: 0x01d38c85676e9fa6
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: e49b10b8-b9c9-4270-a115-daa2ac9834a0
    Faulting package full name: 
    Faulting package-relative application ID:2/7/2018 3:20 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x106c
    Faulting application start time: 0x01d3a027218e6a22
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: d9918d14-de09-42fa-99ee-77d99cd6f4ce
    Faulting package full name: 
    Faulting package-relative application ID:2/21/2018 2:14 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022fee
    Faulting process id: 0x1008
    Faulting application start time: 0x01d3ab1e30e9baa0
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 43b77a4e-93a4-4900-b5c7-d0f6c8c60d11
    Faulting package full name: 
    Faulting package-relative application ID:12/2/2017 1:41 PM    Application Error    Faulting application name: PowerDVD14Agent.exe, version: 14.0.1.5418, time stamp: 0x55826aab
    Faulting module name: EvoParser.dll_unloaded, version: 1.2.0.7602, time stamp: 0x551d0eff
    Exception code: 0xc0000005
    Fault offset: 0x00022a91
    Faulting process id: 0x30bc
    Faulting application start time: 0x01d36b733e11aae2
    Faulting application path: C:\Program Files (x86)\Cyberlink\PowerDVD14\PowerDVD14Agent.exe
    Faulting module path: EvoParser.dll
    Report Id: 8c989db4-d960-4dbe-8730-908b50795988
    Faulting package full name: 
    Faulting package-relative application ID:
      My ComputerSystem Spec

  5.    07 Mar 2018 #35

    how would that cause a complete black screen and acting like its just been booted for the day?

    ...owners manual? what owner's manual? and thats a big negative on the recommended tools...

    and this all started with 1709.....good god if I could roll it back I would. nothing but headaches from that update....
      My ComputerSystem Spec


  6. Posts : 21,462
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Mar 2018 #36

    1) Were you able to run the HP BIOS UEFI diagnostics in post #2?
    If so what were the results?

    2) Uninstall Avast:
    Avast Uninstall Utility | Download aswClear for Avast Removal

    3) Turn on Windows defender

    4) Can you use safe mode, safe mode with command prompt, or safe mode with networking for 1 - 2 days to see if there are any black screens?
      My ComputerSystem Spec

  7.    07 Mar 2018 #37

    I turned off fast startup..we'll see if that isnt the cause...then I'll perform some invasive software surgery, starting with that uefi tool.

    ...one question..why the bloody blue hell would I want to remove my antivirus? I've never heard of any antivirus..except for norton *Spits on the ashes* taking its host pc's os with it.

    then again thats norton for you...
      My ComputerSystem Spec


  8. Posts : 21,462
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Mar 2018 #38

    Some third-party antivirus software have been known to cause black screens. Removing the software won’t leave your PC unprotected, because Windows Defender Antivirus will kick in if no other antivirus software is running.
      My ComputerSystem Spec

  9.    07 Mar 2018 #39

    Sorry if it seems like I'm being difficult it's not my intention I'm just really irritated with this and well some of the suggestions go counter to what I have been trained over the course of my lifetime in regards to computer experience..

    Also sending this reply on my tablet so apologies for the horrible spelling grammar punctuation what not... I just got done updating my antivirus so... Also I can verify fast startup is indeed deactivated so we're going to see how that treats me and well if it ends up being what fixes this then I suppose I'll just live with the damn thing taking forever to turn on in the future.. everything has a trade-off..
      My ComputerSystem Spec


  10. Posts : 21,462
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Mar 2018 #40

    The newest edition of the HP BIOS UEFI diagnostics is version 6.6.2.0.
    1) Download and install:
    HP PC Hardware Diagnostics | HP® Official Site

    2) Run the test in the evening in loop until failure mode.
    The next day if it has made 2 loops press the keyboard escape key to abort the testing.
    Confirm the pass in the BIOS UEFI diagnostic logs.
    The test is designed to abort if there is a failure of any of the tested components.
    If there is a fail it will display a code that only HP can decode.
    Report into the thread the results of the HP BIOS UEFI diagnostics.

    3) In the BIOS see if you can find 3.3, 5 and 12 voltage values.
    And the CPU voltage and frequency.
    Please use a camera or smart phone camera to take pictures and post images into the thread.

    4) When available post an image into the thread for the Memtest86+ version 5.01 RAM / DIMM / Motherboard testing (8 or more passes).
    Memtest86+ - Advanced Memory Diagnostic Tool

    5) Open the HP website > enter the computer's product or serial number > select the operating system > view drivers and BIOS > post a URL or hyperlink into the thread

    6) Upgrade the BIOS: Version/Date AMI A0.14, 2/22/2017 SMBIOS Version 2.8to: A0.16 Rev.A


    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    7) Run the HP support assistant to see if there are any driver updates and report the results into the thread.
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    8) Once all of the above steps have been completed the results can be evaluated. If necessary there are options for hardware stress testing.

    9) What is the status of the files on the computer?
    a) Are all of the files backed up?
    b) Have you made a backup image with Macrium or similar software?
    c) Has a fresh restore point been made?
    Last edited by zbook; 07 Mar 2018 at 05:18.
      My ComputerSystem Spec


 
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