BSOD on Windows shutdown


  1. SirKozuch
    Posts : 1
    Windows 10
       New #1

    BSOD on Windows shutdown


    Hey there,

    Recently, I've started to notice BSOD appearing, when I try to turn off the system. After I press shutdown, the log-off screen appears and freezes after a few seconds, followed by BSOD with error message IRQL_NOT_LESS_OR_EQUAL.

    Attached please find log-files of the system. Any help would be appreciated.

    Thanks!

    Attachment 162646
      My Computer
    Quote Quote

  3. zbook
    Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    Hi SirKozuch ,

    Welcome to Ten Forums BSOD forum.

    1) open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) open device manager > click view > click show hidden devices > expand all rows and look for items that display yellow icons with black exclamation marks > post images into the thread
    7) update Intel dual band wireless using device manager: netwtw04.sys
    Updating a driver: Updating a driver. - Microsoft Community
    8) find the memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results > post into the thread using a one drive or drop box share link.
    9) check the status of each of these problem devices:
    HID-compliant touch screen HID\VID_0457&PID_10CC&COL01\6&35C01671&0&0000 This device is disabled.
    WAN Miniport (IP) SWD\MSRRAS\MS_NDISWANIP 56
    10) Turn off windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials
    11) Update the BIOS from 304 > 305:
    Version 305
    2017/10/192.71 MBytes
    BIOS 305
    Optimize system performance
    ASUS USABIOS & FIRMWARE

    12) There were multiple updated drivers offered in 2017. Please update all drivers:
    ASUS USADriver & Tools







    Code:
    Event[2156]:  Log Name: System  Source: Netwtw04  Date: 2017-10-22T03:37:49.331  Event ID: 5005  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: PC-Samuel  Description: Intel(R) Dual Band Wireless-AC 7265 : Has encountered an internal error and has failed.Event[2157]:  Log Name: System  Source: Netwtw04  Date: 2017-10-22T03:37:49.331  Event ID: 5005  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: PC-Samuel  Description: Intel(R) Dual Band Wireless-AC 7265 : Has encountered an internal error and has failed.
    Code:
    Analysis symbol: 
Rechecking for solution: 0
Report Id: 6a5c0112-d93a-493c-9774-b94c23dc0789
Report Status: 4
Hashed bucket:23.10.2017 12:20    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 133
P2: 1
P3: 1e00
P4: fffff800d268e370
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\102317-10062-01.dmp
\\?\C:\WINDOWS\TEMP\WER-16437-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5331.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5332.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5353.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_75cfbf4f7d4fbab2aea1b1652542a4a2c4a5_00000000_cab_04bb474f

Analysis symbol: 
Rechecking for solution: 0
Report Id: c8ee89df-3ac6-46a5-9044-4beb3346b4a3
Report Status: 2049
Hashed bucket:
22.10.2017 22:53    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 133
P2: 1
P3: 1e00
P4: fffff800d268e370
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\102317-10062-01.dmp
\\?\C:\WINDOWS\TEMP\WER-16437-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5331.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5332.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5353.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_75cfbf4f7d4fbab2aea1b1652542a4a2c4a5_00000000_03505350

Analysis symbol: 
Rechecking for solution: 0
Report Id: c8ee89df-3ac6-46a5-9044-4beb3346b4a3
Report Status: 4
Hashed bucket:
6.11.2017 17:37    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 133
P2: 1
P3: 1e00
P4: fffff8022867f370
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\110617-9937-01.dmp
\\?\C:\WINDOWS\TEMP\WER-15562-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D94.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D95.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DB5.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_641da886445f53802a7ab92f827ae544f4e41_00000000_cab_07957be1

Analysis symbol: 
Rechecking for solution: 0
Report Id: e8eb69c2-21bf-465e-8cc3-728edb486381
Report Status: 2049
Hashed bucket:
6.11.2017 0:02    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 133
P2: 1
P3: 1e00
P4: fffff8022867f370
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\110617-9937-01.dmp
\\?\C:\WINDOWS\TEMP\WER-15562-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D94.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D95.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DB5.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_641da886445f53802a7ab92f827ae544f4e41_00000000_03544db2

Analysis symbol: 
Rechecking for solution: 0
Report Id: e8eb69c2-21bf-465e-8cc3-728edb486381
Report Status: 4
Hashed bucket:
2.11.2017 10:46    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 133
P2: 1
P3: 1e00
P4: fffff8023e216370
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\110217-9531-01.dmp
\\?\C:\WINDOWS\TEMP\WER-15515-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E6F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E7F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E90.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_87d84aa0ba0834e31391c5690fe1da03bb08b1c_00000000_cab_318800bd

Analysis symbol: 
Rechecking for solution: 0
Report Id: de8f1b58-dbc9-4154-81e0-8e1cda6874b6
Report Status: 2049
Hashed bucket:
2.11.2017 3:03    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 133
P2: 1
P3: 1e00
P4: fffff8023e216370
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\110217-9531-01.dmp
\\?\C:\WINDOWS\TEMP\WER-15515-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E6F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E7F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E90.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_87d84aa0ba0834e31391c5690fe1da03bb08b1c_00000000_03284e8d

Analysis symbol: 
Rechecking for solution: 0
Report Id: de8f1b58-dbc9-4154-81e0-8e1cda6874b6
Report Status: 4
Hashed bucket:
4.11.2017 1:18    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: a
P2: 0
P3: 2
P4: 0
P5: fffff803156f8588
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\110417-9859-01.dmp
\\?\C:\WINDOWS\TEMP\WER-14781-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA94F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA96F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA97F.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_db5190c96d2410ee779a82abd4c7c5784d46338_00000000_cab_1d88aa1a

Analysis symbol: 
Rechecking for solution: 0
Report Id: f223f4cf-5ca3-4a7f-b0dc-99f6a92646e2
Report Status: 2049
Hashed bucket:
4.11.2017 1:18    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: a
P2: 0
P3: 2
P4: 0
P5: fffff803156f8588
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\110417-9859-01.dmp
\\?\C:\WINDOWS\TEMP\WER-14781-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA94F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA96F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA97F.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_db5190c96d2410ee779a82abd4c7c5784d46338_00000000_0350a97e

Analysis symbol: 
Rechecking for solution: 0
Report Id: f223f4cf-5ca3-4a7f-b0dc-99f6a92646e2
Report Status: 4
Hashed bucket:
29.10.2017 18:55    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: a
P2: 0
P3: 2
P4: 0
P5: fffff803508ef588
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\102917-10859-01.dmp
\\?\C:\WINDOWS\TEMP\WER-47781-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDA0.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDB0.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDD0.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_141f52175888ef8866d486b5b12a1b6ac377def4_00000000_cab_3678ce8b

Analysis symbol: 
Rechecking for solution: 0
Report Id: 8a8e343d-7965-459c-8a91-7ff43a8764e5
Report Status: 2049
Hashed bucket:
29.10.2017 18:55    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: a
P2: 0
P3: 2
P4: 0
P5: fffff803508ef588
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\102917-10859-01.dmp
\\?\C:\WINDOWS\TEMP\WER-47781-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDA0.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDB0.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDD0.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_141f52175888ef8866d486b5b12a1b6ac377def4_00000000_0350cdcf

Analysis symbol: 
Rechecking for solution: 0
Report Id: 8a8e343d-7965-459c-8a91-7ff43a8764e5
Report Status: 4
Hashed bucket:
7.11.2017 11:38    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: a
P2: 21a6
P3: 2
P4: 0
P5: fffff8008b484588
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\110717-9796-01.dmp
\\?\C:\WINDOWS\TEMP\WER-42468-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB8F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB9F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBBBF.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_1c8ab9e389de831ba6fee67c326265b55f7ed4ad_00000000_cab_2cc0bdd1

Analysis symbol: 
Rechecking for solution: 0
Report Id: ddc4825f-ae1c-4d13-970c-53ce380c9a4e
Report Status: 2049
Hashed bucket:
7.11.2017 11:38    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: a
P2: 21a6
P3: 2
P4: 0
P5: fffff8008b484588
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\110717-9796-01.dmp
\\?\C:\WINDOWS\TEMP\WER-42468-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB8F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB9F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBBBF.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_1c8ab9e389de831ba6fee67c326265b55f7ed4ad_00000000_034cbbbe

Analysis symbol: 
Rechecking for solution: 0
Report Id: ddc4825f-ae1c-4d13-970c-53ce380c9a4e
Report Status: 4
Hashed bucket:
18.10.2017 17:32    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: a
P2: adae
P3: 2
P4: 0
P5: fffff800bff00588
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\101817-8781-01.dmp
\\?\C:\WINDOWS\TEMP\WER-45875-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD52.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD62.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD82.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_4d68eb33114559f4b135ff5e71663065e0135b1a_00000000_cab_29fe1ed5

Analysis symbol: 
Rechecking for solution: 0
Report Id: 3b0f4451-827d-4376-ae5e-49b88a5f758b
Report Status: 2049
Hashed bucket:
18.10.2017 16:25    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: a
P2: adae
P3: 2
P4: 0
P5: fffff800bff00588
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\101817-8781-01.dmp
\\?\C:\WINDOWS\TEMP\WER-45875-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD52.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD62.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD82.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_4d68eb33114559f4b135ff5e71663065e0135b1a_00000000_0344cd81

Analysis symbol: 
Rechecking for solution: 0
Report Id: 3b0f4451-827d-4376-ae5e-49b88a5f758b
Report Status: 4
Hashed bucket:
    Code:
    Event[4664]:  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2017-10-29T00:44:13.947
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: PC-Samuel
  Description: 
Windows failed fast startup with error status 0xC00000D4.
    Code:
    Name	[00000001] Intel(R) Dual Band Wireless-AC 7265
Adapter Type	Ethernet 802.3
Product Type	Intel(R) Dual Band Wireless-AC 7265
Installed	Yes
PNP Device ID	PCI\VEN_8086&DEV_095A&SUBSYS_51108086&REV_59\4&3297BAE3&0&00E2
Last Reset	8.11.2017 0:55
Index	1
Service Name	Netwtw04
IP Address	Not Available
IP Subnet	Not Available
Default IP Gateway	Not Available
DHCP Enabled	Yes
DHCP Server	Not Available
DHCP Lease Expires	Not Available
DHCP Lease Obtained	Not Available
MAC Address	‪10:02:B5:CC:6B:E5‬
Memory Address	0xDD200000-0xDD201FFF
IRQ Channel	IRQ 4294967283
Driver	c:\windows\system32\drivers\netwtw04.sys (19.51.7.2, 7,28 MB (7*638*536 bytes), 5.10.2017 21:38)
    Last edited by zbook; 07 Nov 2017 at 21:06.
      My Computer
    Quote Quote

 

  Related Discussions
Diagnostic dump: Google Drive: Sign-in Thought we had this licked before.
Hi! This is my first time with the forums. I have been experiencing an issue for quite some time. When I shutdown my PC it goes through all the usual things (shuts down usb periphs. monitors, etc) and then you would expect it to turn off right?;...
About a month ago I started getting a BSOD when I first turned on the computer that day. After the system collected the event data and restarted, everything ran fine from that point forward. Then, a few days ago, the computer suddenly only would...
Issues started not long ago when I purchased a new gtx 750 ti graphics card. Get varied Bsod error messages such as video_tdr_failure nvlddmkm.sys, and DPC_Watchdog_violation as well as one or two others. These issues present themselves upon...
Shutdown BSOD
in BSOD Crashes and Debugging

Hello -- If I shutdown my computer using Start > Shutdown, I get at least one BSOD during the next boot-up; however, no BSODs occur if I use the physical power button. The error is "Interrupt Exception Not Handled," and since it occurs...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 18:03.
Find Us




Windows 10 Forums