1.    1 Week Ago #1
    Join Date : Nov 2017
    Posts : 1
    Windows 10

    BSOD on Windows shutdown


    Hey there,

    Recently, I've started to notice BSOD appearing, when I try to turn off the system. After I press shutdown, the log-off screen appears and freezes after a few seconds, followed by BSOD with error message IRQL_NOT_LESS_OR_EQUAL.

    Attached please find log-files of the system. Any help would be appreciated.

    Thanks!

    PC-SAMUEL-st_08_11_2017__13429,83.zip
      My ComputerSystem Spec
  2.    1 Week Ago #2
    Join Date : Apr 2017
    Posts : 8,703
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi SirKozuch ,

    Welcome to Ten Forums BSOD forum.

    1) open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) open device manager > click view > click show hidden devices > expand all rows and look for items that display yellow icons with black exclamation marks > post images into the thread
    7) update Intel dual band wireless using device manager: netwtw04.sys
    Updating a driver: Updating a driver. - Microsoft Community
    8) find the memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results > post into the thread using a one drive or drop box share link.
    9) check the status of each of these problem devices:
    HID-compliant touch screen HID\VID_0457&PID_10CC&COL01\6&35C01671&0&0000 This device is disabled.
    WAN Miniport (IP) SWD\MSRRAS\MS_NDISWANIP 56
    10) Turn off windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials
    11) Update the BIOS from 304 > 305:
    Version 305
    2017/10/192.71 MBytes
    BIOS 305
    Optimize system performance
    ASUS USABIOS & FIRMWARE

    12) There were multiple updated drivers offered in 2017. Please update all drivers:
    ASUS USADriver & Tools







    Code:
    Event[2156]:  Log Name: System  Source: Netwtw04  Date: 2017-10-22T03:37:49.331  Event ID: 5005  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: PC-Samuel  Description: Intel(R) Dual Band Wireless-AC 7265 : Has encountered an internal error and has failed.Event[2157]:  Log Name: System  Source: Netwtw04  Date: 2017-10-22T03:37:49.331  Event ID: 5005  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: PC-Samuel  Description: Intel(R) Dual Band Wireless-AC 7265 : Has encountered an internal error and has failed.
    Code:
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 6a5c0112-d93a-493c-9774-b94c23dc0789
    Report Status: 4
    Hashed bucket:23.10.2017 12:20    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 133
    P2: 1
    P3: 1e00
    P4: fffff800d268e370
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\102317-10062-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-16437-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5331.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5332.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5353.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_75cfbf4f7d4fbab2aea1b1652542a4a2c4a5_00000000_cab_04bb474f
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: c8ee89df-3ac6-46a5-9044-4beb3346b4a3
    Report Status: 2049
    Hashed bucket:
    22.10.2017 22:53    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 133
    P2: 1
    P3: 1e00
    P4: fffff800d268e370
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\102317-10062-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-16437-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5331.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5332.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5353.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_75cfbf4f7d4fbab2aea1b1652542a4a2c4a5_00000000_03505350
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: c8ee89df-3ac6-46a5-9044-4beb3346b4a3
    Report Status: 4
    Hashed bucket:
    6.11.2017 17:37    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 133
    P2: 1
    P3: 1e00
    P4: fffff8022867f370
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\110617-9937-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-15562-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D94.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D95.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DB5.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_641da886445f53802a7ab92f827ae544f4e41_00000000_cab_07957be1
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e8eb69c2-21bf-465e-8cc3-728edb486381
    Report Status: 2049
    Hashed bucket:
    6.11.2017 0:02    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 133
    P2: 1
    P3: 1e00
    P4: fffff8022867f370
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\110617-9937-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-15562-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D94.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D95.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DB5.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_641da886445f53802a7ab92f827ae544f4e41_00000000_03544db2
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e8eb69c2-21bf-465e-8cc3-728edb486381
    Report Status: 4
    Hashed bucket:
    2.11.2017 10:46    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 133
    P2: 1
    P3: 1e00
    P4: fffff8023e216370
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\110217-9531-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-15515-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E6F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E7F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E90.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_87d84aa0ba0834e31391c5690fe1da03bb08b1c_00000000_cab_318800bd
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: de8f1b58-dbc9-4154-81e0-8e1cda6874b6
    Report Status: 2049
    Hashed bucket:
    2.11.2017 3:03    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 133
    P2: 1
    P3: 1e00
    P4: fffff8023e216370
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\110217-9531-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-15515-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E6F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E7F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E90.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_87d84aa0ba0834e31391c5690fe1da03bb08b1c_00000000_03284e8d
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: de8f1b58-dbc9-4154-81e0-8e1cda6874b6
    Report Status: 4
    Hashed bucket:
    4.11.2017 1:18    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 0
    P3: 2
    P4: 0
    P5: fffff803156f8588
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\110417-9859-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-14781-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA94F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA96F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA97F.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_db5190c96d2410ee779a82abd4c7c5784d46338_00000000_cab_1d88aa1a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: f223f4cf-5ca3-4a7f-b0dc-99f6a92646e2
    Report Status: 2049
    Hashed bucket:
    4.11.2017 1:18    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 0
    P3: 2
    P4: 0
    P5: fffff803156f8588
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\110417-9859-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-14781-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA94F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA96F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA97F.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_db5190c96d2410ee779a82abd4c7c5784d46338_00000000_0350a97e
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: f223f4cf-5ca3-4a7f-b0dc-99f6a92646e2
    Report Status: 4
    Hashed bucket:
    29.10.2017 18:55    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 0
    P3: 2
    P4: 0
    P5: fffff803508ef588
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\102917-10859-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-47781-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDA0.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDB0.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDD0.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_141f52175888ef8866d486b5b12a1b6ac377def4_00000000_cab_3678ce8b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 8a8e343d-7965-459c-8a91-7ff43a8764e5
    Report Status: 2049
    Hashed bucket:
    29.10.2017 18:55    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 0
    P3: 2
    P4: 0
    P5: fffff803508ef588
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\102917-10859-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-47781-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDA0.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDB0.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDD0.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_141f52175888ef8866d486b5b12a1b6ac377def4_00000000_0350cdcf
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 8a8e343d-7965-459c-8a91-7ff43a8764e5
    Report Status: 4
    Hashed bucket:
    7.11.2017 11:38    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 21a6
    P3: 2
    P4: 0
    P5: fffff8008b484588
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\110717-9796-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-42468-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB8F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB9F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBBBF.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_1c8ab9e389de831ba6fee67c326265b55f7ed4ad_00000000_cab_2cc0bdd1
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ddc4825f-ae1c-4d13-970c-53ce380c9a4e
    Report Status: 2049
    Hashed bucket:
    7.11.2017 11:38    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 21a6
    P3: 2
    P4: 0
    P5: fffff8008b484588
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\110717-9796-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-42468-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB8F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB9F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBBBF.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_1c8ab9e389de831ba6fee67c326265b55f7ed4ad_00000000_034cbbbe
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ddc4825f-ae1c-4d13-970c-53ce380c9a4e
    Report Status: 4
    Hashed bucket:
    18.10.2017 17:32    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: adae
    P3: 2
    P4: 0
    P5: fffff800bff00588
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\101817-8781-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-45875-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD52.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD62.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD82.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_4d68eb33114559f4b135ff5e71663065e0135b1a_00000000_cab_29fe1ed5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 3b0f4451-827d-4376-ae5e-49b88a5f758b
    Report Status: 2049
    Hashed bucket:
    18.10.2017 16:25    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: adae
    P3: 2
    P4: 0
    P5: fffff800bff00588
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\101817-8781-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-45875-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD52.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD62.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD82.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_4d68eb33114559f4b135ff5e71663065e0135b1a_00000000_0344cd81
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 3b0f4451-827d-4376-ae5e-49b88a5f758b
    Report Status: 4
    Hashed bucket:
    Code:
    Event[4664]:  Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2017-10-29T00:44:13.947
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: PC-Samuel
      Description: 
    Windows failed fast startup with error status 0xC00000D4.
    Code:
    Name	[00000001] Intel(R) Dual Band Wireless-AC 7265
    Adapter Type	Ethernet 802.3
    Product Type	Intel(R) Dual Band Wireless-AC 7265
    Installed	Yes
    PNP Device ID	PCI\VEN_8086&DEV_095A&SUBSYS_51108086&REV_59\4&3297BAE3&0&00E2
    Last Reset	8.11.2017 0:55
    Index	1
    Service Name	Netwtw04
    IP Address	Not Available
    IP Subnet	Not Available
    Default IP Gateway	Not Available
    DHCP Enabled	Yes
    DHCP Server	Not Available
    DHCP Lease Expires	Not Available
    DHCP Lease Obtained	Not Available
    MAC Address	‪10:02:B5:CC:6B:E5‬
    Memory Address	0xDD200000-0xDD201FFF
    IRQ Channel	IRQ 4294967283
    Driver	c:\windows\system32\drivers\netwtw04.sys (19.51.7.2, 7,28 MB (7*638*536 bytes), 5.10.2017 21:38)
    Last edited by zbook; 1 Week Ago at 21:06.
      My ComputerSystem Spec

 


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