1.    21 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 2
    windows 10

    BSOD when watching videos on chrome, WATCHDOG VIOLATION


    hi, whenever i watch videos on chrome, like YouTube and such, my computer freezes, and sometimes gets BSOD.
    it happend so many times, please help!
    BSOD when watching videos on chrome, WATCHDOG VIOLATION Attached Files
      My ComputerSystem Spec
  2.    21 Sep 2017 #2
    Join Date : Apr 2017
    Posts : 8,798
    windows 10 professional version 1607 build 14393.969 64 bit

    There were 8 BSOD mini dump files.
    When the files were debugged they all displayed 1 misbehaving hardware driver.
    The misbehaving driver was RTWLANE.sys (Realtek 802.11n PCI network adapter)
    The event log has many entries related to network problems.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) Uninstall Drive Easy
    7) There are multiple methods available to replace the misbehaving driver.
    8) If you have a wired or ethernet connection turn off wireless using a hardware off if available.
    9) Use device manager and uninstall the Realtek driver.
    10) Open the HP website > enter serial or product number and operating system > download and install the Realtek driver.
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    11) If a wired connection or ethernet is unavailable first download the Realtek driver to the desktop.
    12) Then mechanically turn off wireless.
    13) Using device manager uninstall the Realtek driver.
    14) reinstall the driver from the desktop.
    15) View all of the available drivers on the HP website and look for UEFI diagnostics.
    16) If available download and install UEFI diagnostics version 6.4
    HP PC Hardware Diagnostics | HP® Official Site
    17) In the evening power on the computer repetitively clicking the F2 key to open the bios UEFI diagnostics.
    18) Run the extensive or preferably the loop until failure test overnight.
    19) if there is any malfunctioning hardware it is designed to abort testing. If there are no hardware problems it should run indefinitely. If it has completed 1 - 2 passes click the keyboard escape key to abort the testing. View the UEFI log to confirm the pass and post the results into the thred.



    Code:
    Name    [00000002] Realtek RTL8723BE 802.11 bgn Wi-Fi AdapterAdapter Type    Ethernet 802.3Product Type    Realtek RTL8723BE 802.11 bgn Wi-Fi AdapterInstalled    YesPNP Device ID    PCI\VEN_10EC&DEV_B723&SUBSYS_81C1103C&REV_00\4&190543CF&0&00E5Last Reset    22/09/2017 02:04Index    2Service Name    RTWlanEIP Address    192.168.1.11, fe80::f85e:faa9:cca:c69bIP Subnet    255.255.255.0, 64Default IP Gateway    192.168.1.1DHCP Enabled    YesDHCP Server    192.168.1.1DHCP Lease Expires    22/09/2017 03:04DHCP Lease Obtained    22/09/2017 02:04MAC Address    ‪58:00:E3:73:1F:85‬I/O Port    0x00003000-0x00003FFFMemory Address    0xB2100000-0xB21FFFFFIRQ Channel    IRQ 4294967293Driver    c:\windows\system32\drivers\rtwlane.sys (2023.54.331.2017, 6.49 MB (6,804,480 bytes), 03/05/2017 04:27)
    Code:
    rtwlane    Realtek Wireless LAN 802.11n PCI-E Network Adapter    c:\windows\system32\drivers\rtwlane.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
    Code:
    Event[10333]:  Log Name: System  Source: Microsoft-Windows-Diagnostics-Networking  Date: 2017-09-08T14:58:41.145  Event ID: 5200  Task: Repair Option Failure  Level: Information  Opcode: Info  Keyword: Core Events  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-LKKIJMQ  Description: The Network Diagnostics Framework failed to execute the following repair: Repair option: Resetting your wireless network adapterThis will disable and then enable the network adapter "Wi-Fi" on this computer. RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}
    Code:
    Event[10330]:  Log Name: System  Source: Microsoft-Windows-Diagnostics-Networking  Date: 2017-09-08T14:58:33.507  Event ID: 4000  Task: Diagnosis Success  Level: Information  Opcode: Info  Keyword: Core Events  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-LKKIJMQ  Description: The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered: Helper Class Name: RNWF MSM Helper ClassRoot Cause: Wireless association to "oren" failedA response was not received from the router or access point. Root Cause Guid: {0576AC9E-F3D4-4148-AC43-0820B503D3B3} Repair option: Resetting your wireless network adapterThis will disable and then enable the network adapter "Wi-Fi" on this computer. RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9} Seconds required for repair: 300 Security context required for repair: 80Interface: Wi-Fi ({11967B5A-32F1-4E07-83D0-A5AFB4B1ABD1})
    Code:
    Event[10328]:  Log Name: System  Source: Microsoft-Windows-Diagnostics-Networking  Date: 2017-09-08T14:58:33.505  Event ID: 6100  Task: Helper Class Info  Level: Information  Opcode: Info  Keyword: Helper Class Events  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-LKKIJMQ  Description: Details about wireless network adapter diagnosis: For complete information about this session see the wireless connectivity information event.Helper Class: Native Wi-Fi MSM Initialize status: SuccessInformation for connection being diagnosed Interface GUID: 11967b5a-32f1-4e07-83d0-a5afb4b1abd1 Interface name: Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter Interface type: Native Wi-Fi Profile: oren SSID: oren SSID length: 4 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: NoResult of diagnosis: Problem foundRoot cause:Wireless association to "oren" failedA response was not received from the router or access point.Detailed root cause:Wireless association to this network failed. Windows did not receive any response from the wireless router or accesspoint.Repair option:Look for causes of low wireless signal qualityThe signal is weak due to distance or interference.Windows Help and Support can provide more information about this problem
    Code:
    Event[12068]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2017-09-22T02:04:31.781  Event ID: 1018  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-LKKIJMQ  Description: The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
    Last edited by zbook; 21 Sep 2017 at 20:33.
      My ComputerSystem Spec
  3.    22 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 2
    windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    There were 8 BSOD mini dump files.
    When the files were debugged they all displayed 1 misbehaving hardware driver.
    The misbehaving driver was RTWLANE.sys (Realtek 802.11n PCI network adapter)
    The event log has many entries related to network problems.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) Uninstall Drive Easy
    7) There are multiple methods available to replace the misbehaving driver.
    8) If you have a wired or ethernet connection turn off wireless using a hardware off if available.
    9) Use device manager and uninstall the Realtek driver.
    10) Open the HP website > enter serial or product number and operating system > download and install the Realtek driver.
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    11) If a wired connection or ethernet is unavailable first download the Realtek driver to the desktop.
    12) Then mechanically turn off wireless.
    13) Using device manager uninstall the Realtek driver.
    14) reinstall the driver from the desktop.
    15) View all of the available drivers on the HP website and look for UEFI diagnostics.
    16) If available download and install UEFI diagnostics version 6.4
    HP PC Hardware Diagnostics | HP® Official Site
    17) In the evening power on the computer repetitively clicking the F2 key to open the bios UEFI diagnostics.
    18) Run the extensive or preferably the loop until failure test overnight.
    19) if there is any malfunctioning hardware it is designed to abort testing. If there are no hardware problems it should run indefinitely. If it has completed 1 - 2 passes click the keyboard escape key to abort the testing. View the UEFI log to confirm the pass and post the results into the thred.



    Code:
    Name    [00000002] Realtek RTL8723BE 802.11 bgn Wi-Fi AdapterAdapter Type    Ethernet 802.3Product Type    Realtek RTL8723BE 802.11 bgn Wi-Fi AdapterInstalled    YesPNP Device ID    PCI\VEN_10EC&DEV_B723&SUBSYS_81C1103C&REV_00\4&190543CF&0&00E5Last Reset    22/09/2017 02:04Index    2Service Name    RTWlanEIP Address    192.168.1.11, fe80::f85e:faa9:cca:c69bIP Subnet    255.255.255.0, 64Default IP Gateway    192.168.1.1DHCP Enabled    YesDHCP Server    192.168.1.1DHCP Lease Expires    22/09/2017 03:04DHCP Lease Obtained    22/09/2017 02:04MAC Address    ‪58:00:E3:73:1F:85‬I/O Port    0x00003000-0x00003FFFMemory Address    0xB2100000-0xB21FFFFFIRQ Channel    IRQ 4294967293Driver    c:\windows\system32\drivers\rtwlane.sys (2023.54.331.2017, 6.49 MB (6,804,480 bytes), 03/05/2017 04:27)
    Code:
    rtwlane    Realtek Wireless LAN 802.11n PCI-E Network Adapter    c:\windows\system32\drivers\rtwlane.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
    Code:
    Event[10333]:  Log Name: System  Source: Microsoft-Windows-Diagnostics-Networking  Date: 2017-09-08T14:58:41.145  Event ID: 5200  Task: Repair Option Failure  Level: Information  Opcode: Info  Keyword: Core Events  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-LKKIJMQ  Description: The Network Diagnostics Framework failed to execute the following repair: Repair option: Resetting your wireless network adapterThis will disable and then enable the network adapter "Wi-Fi" on this computer. RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}
    Code:
    Event[10330]:  Log Name: System  Source: Microsoft-Windows-Diagnostics-Networking  Date: 2017-09-08T14:58:33.507  Event ID: 4000  Task: Diagnosis Success  Level: Information  Opcode: Info  Keyword: Core Events  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-LKKIJMQ  Description: The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered: Helper Class Name: RNWF MSM Helper ClassRoot Cause: Wireless association to "oren" failedA response was not received from the router or access point. Root Cause Guid: {0576AC9E-F3D4-4148-AC43-0820B503D3B3} Repair option: Resetting your wireless network adapterThis will disable and then enable the network adapter "Wi-Fi" on this computer. RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9} Seconds required for repair: 300 Security context required for repair: 80Interface: Wi-Fi ({11967B5A-32F1-4E07-83D0-A5AFB4B1ABD1})
    Code:
    Event[10328]:  Log Name: System  Source: Microsoft-Windows-Diagnostics-Networking  Date: 2017-09-08T14:58:33.505  Event ID: 6100  Task: Helper Class Info  Level: Information  Opcode: Info  Keyword: Helper Class Events  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-LKKIJMQ  Description: Details about wireless network adapter diagnosis: For complete information about this session see the wireless connectivity information event.Helper Class: Native Wi-Fi MSM Initialize status: SuccessInformation for connection being diagnosed Interface GUID: 11967b5a-32f1-4e07-83d0-a5afb4b1abd1 Interface name: Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter Interface type: Native Wi-Fi Profile: oren SSID: oren SSID length: 4 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: NoResult of diagnosis: Problem foundRoot cause:Wireless association to "oren" failedA response was not received from the router or access point.Detailed root cause:Wireless association to this network failed. Windows did not receive any response from the wireless router or accesspoint.Repair option:Look for causes of low wireless signal qualityThe signal is weak due to distance or interference.Windows Help and Support can provide more information about this problem
    Code:
    Event[12068]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2017-09-22T02:04:31.781  Event ID: 1018  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-LKKIJMQ  Description: The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
    Quote Originally Posted by zbook View Post
    There were 8 BSOD mini dump files.When the files were debugged they all displayed 1 misbehaving hardware driver.The misbehaving driver was RTWLANE.sys (Realtek 802.11n PCI network adapter)The event log has many entries related to network problems.1) Open administrative command prompt and type or copy and paste:2) sfc /scannow3) dism /online /cleanup-image /restorehealth4) chkdsk /scan5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread6) Uninstall Drive Easy7) There are multiple methods available to replace the misbehaving driver.8) If you have a wired or ethernet connection turn off wireless using a hardware off if available.9) Use device manager and uninstall the Realtek driver.10) Open the HP website > enter serial or product number and operating system > download and install the Realtek driver.HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support11) If a wired connection or ethernet is unavailable first download the Realtek driver to the desktop.12) Then mechanically turn off wireless.13) Using device manager uninstall the Realtek driver.14) reinstall the driver from the desktop.15) View all of the available drivers on the HP website and look for UEFI diagnostics.16) If available download and install UEFI diagnostics version 6.4HP PC Hardware Diagnostics | HP® Official Site17) In the evening power on the computer repetitively clicking the F2 key to open the bios UEFI diagnostics.18) Run the extensive or preferably the loop until failure test overnight.19) if there is any malfunctioning hardware it is designed to abort testing. If there are no hardware problems it should run indefinitely. If it has completed 1 - 2 passes click the keyboard escape key to abort the testing. View the UEFI log to confirm the pass and post the results into the thred.
    Code:
    Name    [00000002] Realtek RTL8723BE 802.11 bgn Wi-Fi AdapterAdapter Type    Ethernet 802.3Product Type    Realtek RTL8723BE 802.11 bgn Wi-Fi AdapterInstalled    YesPNP Device ID    PCI\VEN_10EC&DEV_B723&SUBSYS_81C1103C&REV_00\4&190543CF&0&00E5Last Reset    22/09/2017 02:04Index    2Service Name    RTWlanEIP Address    192.168.1.11, fe80::f85e:faa9:cca:c69bIP Subnet    255.255.255.0, 64Default IP Gateway    192.168.1.1DHCP Enabled    YesDHCP Server    192.168.1.1DHCP Lease Expires    22/09/2017 03:04DHCP Lease Obtained    22/09/2017 02:04MAC Address    ‪58:00:E3:73:1F:85‬I/O Port    0x00003000-0x00003FFFMemory Address    0xB2100000-0xB21FFFFFIRQ Channel    IRQ 4294967293Driver    c:\windows\system32\drivers\rtwlane.sys (2023.54.331.2017, 6.49 MB (6,804,480 bytes), 03/05/2017 04:27)
    Code:
    rtwlane    Realtek Wireless LAN 802.11n PCI-E Network Adapter    c:\windows\system32\drivers\rtwlane.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
    Code:
    Event[10333]:  Log Name: System  Source: Microsoft-Windows-Diagnostics-Networking  Date: 2017-09-08T14:58:41.145  Event ID: 5200  Task: Repair Option Failure  Level: Information  Opcode: Info  Keyword: Core Events  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-LKKIJMQ  Description: The Network Diagnostics Framework failed to execute the following repair: Repair option: Resetting your wireless network adapterThis will disable and then enable the network adapter "Wi-Fi" on this computer. RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}
    Code:
    Event[10330]:  Log Name: System  Source: Microsoft-Windows-Diagnostics-Networking  Date: 2017-09-08T14:58:33.507  Event ID: 4000  Task: Diagnosis Success  Level: Information  Opcode: Info  Keyword: Core Events  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-LKKIJMQ  Description: The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered: Helper Class Name: RNWF MSM Helper ClassRoot Cause: Wireless association to "oren" failedA response was not received from the router or access point. Root Cause Guid: {0576AC9E-F3D4-4148-AC43-0820B503D3B3} Repair option: Resetting your wireless network adapterThis will disable and then enable the network adapter "Wi-Fi" on this computer. RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9} Seconds required for repair: 300 Security context required for repair: 80Interface: Wi-Fi ({11967B5A-32F1-4E07-83D0-A5AFB4B1ABD1})
    Code:
    Event[10328]:  Log Name: System  Source: Microsoft-Windows-Diagnostics-Networking  Date: 2017-09-08T14:58:33.505  Event ID: 6100  Task: Helper Class Info  Level: Information  Opcode: Info  Keyword: Helper Class Events  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-LKKIJMQ  Description: Details about wireless network adapter diagnosis: For complete information about this session see the wireless connectivity information event.Helper Class: Native Wi-Fi MSM Initialize status: SuccessInformation for connection being diagnosed Interface GUID: 11967b5a-32f1-4e07-83d0-a5afb4b1abd1 Interface name: Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter Interface type: Native Wi-Fi Profile: oren SSID: oren SSID length: 4 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: NoResult of diagnosis: Problem foundRoot cause:Wireless association to "oren" failedA response was not received from the router or access point.Detailed root cause:Wireless association to this network failed. Windows did not receive any response from the wireless router or accesspoint.Repair option:Look for causes of low wireless signal qualityThe signal is weak due to distance or interference.Windows Help and Support can provide more information about this problem
    Code:
    Event[12068]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2017-09-22T02:04:31.781  Event ID: 1018  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-LKKIJMQ  Description: The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
    Windows PowerShellCopyright (C) 2016 Microsoft Corporation. All rights reserved.PS C:\WINDOWS\system32> sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.PS C:\WINDOWS\system32> chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 332032 file records processed.File verification completed. 16669 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 416136 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 42053 data files processed.CHKDSK is verifying Usn Journal... 34505360 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 72559749 KB total disk space. 51894604 KB in 221071 files. 132580 KB in 42054 indexes. 0 KB in bad sectors. 443633 KB in use by the system. 65536 KB occupied by the log file. 20088932 KB available on disk. 4096 bytes in each allocation unit. 18139937 total allocation units on disk. 5022233 allocation units available on disk.PS C:\WINDOWS\system32>
      My ComputerSystem Spec
  4.    25 Sep 2017 #4
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Rule 4
    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.


    One of the main reasons for this is that the act of pirating the software will inevitably change the working of the software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be please to assist - No further assistance will be provided until we are satisfied that the software is genuine.
      My ComputerSystem Spec

 


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