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Win 10 INTERNAL_POWER_ERROR crashes, involve amdxata.sys Stor Filter
I have added the two files the log collector program gave me, though I'm not sure if these are what is wanted--I thought the reports would be more extensive. I will try to explain the problem briefly with the details that seem important and unique.
Frequent crashes in the last two weeks, sometimes with Blue Screen, sometimes only a black screen. When Win 10 displays Blue Screen, Internal_Power_Error may be shown. Who Crashed reports also amdxata.sys, the Stor Filter Driver as being involved, and usually ntoskrnl.exe.
Interesting is that few or no crashes have occurred during heavy usage--or any usage at all. They have been after user walked away and out of the room. But one at least before any power features like blanking the screen or requesting sleep came into play. No gaming is involved. But many Chrome user Tabs are generally open. Once or twice a blue screen has appeared, in one case on only one (the main) of two active monitors--other monitor retained image of the desktop, more often it is just two black screens, with the computer still running, never has a crash restarted the machine. In each case, the fans start to gear up after the crash, and the CPU gets very hot. Machine needs to be killed or reset. After restart, CPU cools down and fans slow down.
I am hoping for guidance on what to look for and test for. Who Crashed reports:
Windows version: Windows 10 , 10.0, build: 15063Windows dir: C:\WINDOWSHardware: GA-880GM-UD2H, Gigabyte Technology Co., Ltd.CPU: AuthenticAMD AMD Phenom(tm) II X6 1055T Processor AMD586, level: 166 logical processors, active mask: 63RAM: 12881264640 bytes total (That's 12 GB of DDR3, and a 6 core AMD processor.)
I don't know if this is likely to be a hardware problem. Should I test the memory overnight?
There is quite a bit of USB hardware, and also two monitors on the video card. Do you need a report of devices?
Or is it software? Chrome, many tabs and lots of complex web sites, often with video conferencing, is involved, but that was the case before recent crashes. Most crashes identifed the Stor Filter Driver in Who Crashed, but I don't think there are any updates for that. These are also since the last major update of Win 10, though there may have been a few rare crashes before that. Crashes have been about once or twice per day, sometimes a couple more.
Let me know what to do next, to try to narrow the problem.
Thanks,
Michael