BSOD when updating iTunes/Nvidia

zbook · 18 Sep 2017

In post #596 which software/applications or drivers were uninstalled and which ones were reinstalled?
For those that were reinstalled what was the source?

No immediate bsod like earlier?

samhfoley · 18 Sep 2017

same story with verifier. BSOD, but no data collected...no percentages, just says need to restart PC...zipAttachment 154021

samhfoley · 18 Sep 2017

zbook said:

See if the command will work in either administrative command prompt or administrative power shell.

that's what I used Attachment 154022

samhfoley · 18 Sep 2017

1) Uninstall all Dashlane
done
2) Uninstall all Adobe
done
3) Uninstall Intel Rapid Storage Technology using control panel.
done
4) Reinstall IRST using Gigabyte website.
done
5) Turn on Windows driver verifier
done....but I don't get any data. Just tells me I need to restart

zbook · 18 Sep 2017

See querysettings command: Microsoft Community

Enable and Disable Driver Verifier in Windows 10 Windows 10 Performance Maintenance Tutorials

or turn off and then turn on with either:

verifier /reset

verifier /bootmode resetonbootfail

When you used administrative command prompt there should have been a txt file on the desktop. Was anything on the desktop?

When all else fails reboot and then try again.

zbook · 18 Sep 2017

Adobe seems to be still installed:

Code:

agsservice.exe    c:\program files (x86)\common files\adobe\adobegcclient\agsservice.exe    3324    8    200    1380    9/19/2017 12:39 PM    3.7.0.466    2.12 MB (2,227,312 bytes)    9/26/2016 12:55 PM

Code:

AGSService    3.7.0.466    2.12 MB (2,227,312 bytes)    9/26/2016 12:55 PM    Adobe Systems, Incorporated    c:\program files (x86)\common files\adobe\adobegcclient\agsservice.exe

Code:

Adobe Genuine Software Integrity Service    AGSService    Running    Auto    Own Process    "c:\program files (x86)\common files\adobe\adobegcclient\agsservice.exe"    Normal    LocalSystem    0

So far all of the BSOD mini dumps are crash dump tests from whocrashed:

Code:

9/19/2017 3:15 AM    Windows Error Reporting    Fault bucket 129542105427, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 55.0.3.6445
P3: 10.0.15063.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\Users\ENGLIS~1\AppData\Local\Temp\RDRD66B.tmp\empty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD66C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD66B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD67C.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: 8e04aecd-5ad4-421d-8df2-6b2b62d006ee
Report Status: 268435456
Hashed bucket: 82949aed4522ed882d423a81df6c22df9/19/2017 3:03 AM    Windows Error Reporting    Fault bucket 0xDEADDEAD_rspCrash64!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 8677210d-0e46-4726-8196-f5d57dab5134

Problem signature:
P1: deaddead
P2: 0
P3: 0
P4: 19a0e5d4
P5: 3c2a58ed
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\091917-4015-01.dmp
\\?\C:\Windows\Temp\WER-4625-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D3C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D4C.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D6C.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_deaddead_ddce586776cabfb61762eae6ead83e544a7aa8_00000000_cab_102312ed

Analysis symbol: 
Rechecking for solution: 0
Report Id: ba9e814f-c940-4e5f-9c6d-79bd4b1f9f7f
Report Status: 268435556
Hashed bucket:9/19/2017 3:00 AM    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: deaddead
P2: 0
P3: 0
P4: 19a0e5d4
P5: 3c2a58ed
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\091917-4015-01.dmp
\\?\C:\Windows\Temp\WER-4625-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D3C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D4C.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D6C.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_deaddead_ddce586776cabfb61762eae6ead83e544a7aa8_00000000_cab_03bc1d6b

Analysis symbol: 
Rechecking for solution: 0
Report Id: ba9e814f-c940-4e5f-9c6d-79bd4b1f9f7f
Report Status: 100
Hashed bucket:9/19/2017 3:00 AM    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: deaddead
P2: 0
P3: 0
P4: 19a0e5d4
P5: 3c2a58ed
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\091917-4015-01.dmp
\\?\C:\Windows\Temp\WER-4625-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D3C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D4C.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D6C.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_deaddead_ddce586776cabfb61762eae6ead83e544a7aa8_00000000_cab_03bc1d6b

Analysis symbol: 
Rechecking for solution: 0
Report Id: ba9e814f-c940-4e5f-9c6d-79bd4b1f9f7f
Report Status: 4
Hashed bucket:9/19/2017 2:49 AM    Windows Error Reporting    Fault bucket 0xDEADDEAD_rspCrash64!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: bc22b7b5-7a61-48ef-97c6-36405a744fd4

Problem signature:
P1: deaddead
P2: 0
P3: 0
P4: 19a0e58a
P5: 3c2a58ed
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\091917-4171-01.dmp
\\?\C:\Windows\Temp\WER-5062-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2097.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER20C6.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2106.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_deaddead_4f755637d6280d9685b2e3afae35b16c0c6ee63_00000000_cab_1ab85fd3

Analysis symbol: 
Rechecking for solution: 0
Report Id: 9e6e7147-6ca4-4ebe-9679-8a419f3d5d7e
Report Status: 268435456
Hashed bucket:9/19/2017 2:49 AM    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: deaddead
P2: 0
P3: 0
P4: 19a0e58a
P5: 3c2a58ed
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\091917-4171-01.dmp
\\?\C:\Windows\Temp\WER-5062-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2097.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER20C6.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2106.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_deaddead_4f755637d6280d9685b2e3afae35b16c0c6ee63_00000000_cab_03bc2105

Analysis symbol: 
Rechecking for solution: 0
Report Id: 9e6e7147-6ca4-4ebe-9679-8a419f3d5d7e
Report Status: 4
Hashed bucket:

Run Windows driver verifier for 36 hours after the last BSOD.

samhfoley · 18 Sep 2017

10 minutes. Still at 0%

samhfoley · 18 Sep 2017

BSOD before I even clicked anything at login screen

samhfoley · 18 Sep 2017

Sorry. Yes there was a txt file on desktop hosts.txt it was empty so I threw it in the trash.Attachment 154026

samhfoley · 18 Sep 2017

was able to gather data after forcing another restart, here is zip
Attachment 154027