BSOD when updating iTunes/Nvidia

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  1. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #611

    In post #596 which software/applications or drivers were uninstalled and which ones were reinstalled?
    For those that were reinstalled what was the source?

    No immediate bsod like earlier?
      My Computer


  2. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #612

    same story with verifier. BSOD, but no data collected...no percentages, just says need to restart PC...zipAttachment 154021
      My Computers


  3. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #613

    zbook said:
    See if the command will work in either administrative command prompt or administrative power shell.
    that's what I used Attachment 154022
      My Computers


  4. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #614

    1) Uninstall all Dashlane
    done
    2) Uninstall all Adobe
    done
    3) Uninstall Intel Rapid Storage Technology using control panel.
    done
    4) Reinstall IRST using Gigabyte website.
    done
    5) Turn on Windows driver verifier
    done....but I don't get any data. Just tells me I need to restart
      My Computers


  5. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #615

    See querysettings command: Microsoft Community

    Enable and Disable Driver Verifier in Windows 10 Windows 10 Performance Maintenance Tutorials

    or turn off and then turn on with either:

    verifier /reset

    verifier /bootmode resetonbootfail

    When you used administrative command prompt there should have been a txt file on the desktop. Was anything on the desktop?


    When all else fails reboot and then try again.
      My Computer


  6. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #616

    Adobe seems to be still installed:

    Code:
    agsservice.exe    c:\program files (x86)\common files\adobe\adobegcclient\agsservice.exe    3324    8    200    1380    9/19/2017 12:39 PM    3.7.0.466    2.12 MB (2,227,312 bytes)    9/26/2016 12:55 PM
    Code:
    AGSService    3.7.0.466    2.12 MB (2,227,312 bytes)    9/26/2016 12:55 PM    Adobe Systems, Incorporated    c:\program files (x86)\common files\adobe\adobegcclient\agsservice.exe

    Code:
    Adobe Genuine Software Integrity Service    AGSService    Running    Auto    Own Process    "c:\program files (x86)\common files\adobe\adobegcclient\agsservice.exe"    Normal    LocalSystem    0



    So far all of the BSOD mini dumps are crash dump tests from whocrashed:

    Code:
    9/19/2017 3:15 AM    Windows Error Reporting    Fault bucket 129542105427, type 5
    Event Name: RADAR_PRE_LEAK_64
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: firefox.exe
    P2: 55.0.3.6445
    P3: 10.0.15063.2.0.0
    P4: 
    P5: 
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Users\ENGLIS~1\AppData\Local\Temp\RDRD66B.tmp\empty.txt
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD66C.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD66B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD67C.tmp.txt
    
    These files may be available here:
    
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 8e04aecd-5ad4-421d-8df2-6b2b62d006ee
    Report Status: 268435456
    Hashed bucket: 82949aed4522ed882d423a81df6c22df9/19/2017 3:03 AM    Windows Error Reporting    Fault bucket 0xDEADDEAD_rspCrash64!unknown_function, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 8677210d-0e46-4726-8196-f5d57dab5134
    
    Problem signature:
    P1: deaddead
    P2: 0
    P3: 0
    P4: 19a0e5d4
    P5: 3c2a58ed
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\091917-4015-01.dmp
    \\?\C:\Windows\Temp\WER-4625-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D3C.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D4C.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D6C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_deaddead_ddce586776cabfb61762eae6ead83e544a7aa8_00000000_cab_102312ed
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ba9e814f-c940-4e5f-9c6d-79bd4b1f9f7f
    Report Status: 268435556
    Hashed bucket:9/19/2017 3:00 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: deaddead
    P2: 0
    P3: 0
    P4: 19a0e5d4
    P5: 3c2a58ed
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\091917-4015-01.dmp
    \\?\C:\Windows\Temp\WER-4625-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D3C.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D4C.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D6C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_deaddead_ddce586776cabfb61762eae6ead83e544a7aa8_00000000_cab_03bc1d6b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ba9e814f-c940-4e5f-9c6d-79bd4b1f9f7f
    Report Status: 100
    Hashed bucket:9/19/2017 3:00 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: deaddead
    P2: 0
    P3: 0
    P4: 19a0e5d4
    P5: 3c2a58ed
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\091917-4015-01.dmp
    \\?\C:\Windows\Temp\WER-4625-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D3C.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D4C.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D6C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_deaddead_ddce586776cabfb61762eae6ead83e544a7aa8_00000000_cab_03bc1d6b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ba9e814f-c940-4e5f-9c6d-79bd4b1f9f7f
    Report Status: 4
    Hashed bucket:9/19/2017 2:49 AM    Windows Error Reporting    Fault bucket 0xDEADDEAD_rspCrash64!unknown_function, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: bc22b7b5-7a61-48ef-97c6-36405a744fd4
    
    Problem signature:
    P1: deaddead
    P2: 0
    P3: 0
    P4: 19a0e58a
    P5: 3c2a58ed
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\091917-4171-01.dmp
    \\?\C:\Windows\Temp\WER-5062-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2097.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER20C6.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2106.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_deaddead_4f755637d6280d9685b2e3afae35b16c0c6ee63_00000000_cab_1ab85fd3
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 9e6e7147-6ca4-4ebe-9679-8a419f3d5d7e
    Report Status: 268435456
    Hashed bucket:9/19/2017 2:49 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: deaddead
    P2: 0
    P3: 0
    P4: 19a0e58a
    P5: 3c2a58ed
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\091917-4171-01.dmp
    \\?\C:\Windows\Temp\WER-5062-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2097.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER20C6.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2106.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_deaddead_4f755637d6280d9685b2e3afae35b16c0c6ee63_00000000_cab_03bc2105
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 9e6e7147-6ca4-4ebe-9679-8a419f3d5d7e
    Report Status: 4
    Hashed bucket:

    Run Windows driver verifier for 36 hours after the last BSOD.
      My Computer


  7. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #617



    10 minutes. Still at 0%
      My Computers


  8. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #618

    BSOD before I even clicked anything at login screen
      My Computers


  9. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #619

    Sorry. Yes there was a txt file on desktop hosts.txt it was empty so I threw it in the trash.Attachment 154026
      My Computers


  10. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #620

    was able to gather data after forcing another restart, here is zip
    Attachment 154027
      My Computers


 
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