Windows 10: BSOD when updating iTunes/Nvidia Solved

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  1.    14 Sep 2017 #401

    Click image for larger version. 

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    home pc runs furmark fine for more than 45 minutes
      My ComputersSystem Spec


  2. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Sep 2017 #402

    The GPU looks good. So there is clearly a problem with 2 normal graphics cards in the office computer.
    The driver /application that had BSOD and was uninstalled may need to be working to prevent the freezing.
    That is the information that is needed from Gigabyte.
    Please see if you can install all of the Gigabyte applications /drivers.
    Do you remember whether the BSOD was only with windows driver verifier or whether it had occurred spontaneously?
    If you can get the application /driver installed without BSOD, first attempt to do a routine task such as downloading software.
    If there is no freeze whereas there was before this will be the first good sign.
    Then start the FurMark testing with all of the Gigabyte applications/drivers installed.
    Now you will be observing for BSOD and freezing and if there is none you know that this driver was needed.
    If there is a BSOD then you will need Gigabyte to guide you in finding a stable driver.
    If there is no BSOD but there is a freeze you will need Gigabyte to guide you to evaluate the MB.
    If there are continued BSOD or freezes or both will they offer a RMA or swap?


    Please open the bios > M.I.T > PC Health Status > post an image of the 3.5, 5, and 12 V data.
      My ComputerSystem Spec

  3.    14 Sep 2017 #403

      My ComputersSystem Spec


  4. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Sep 2017 #404

    Okay. The voltages look good.

    Can you install the missing applications /drivers now?
    Then perform a download that had been problematic with freezes.
    Then stress test with FurMark.
      My ComputerSystem Spec

  5.    14 Sep 2017 #405

    which of these do you want me to install? These are all of the drivers I can find that might be relevant...

    Click image for larger version. 

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      My ComputersSystem Spec


  6. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Sep 2017 #406

    One day you had uninstalled some Gigabyte software. How did you decide when you were having the BSOD?

    You can reopen the GIgabyte website and download and install fresh drivers (all).
      My ComputerSystem Spec

  7.    14 Sep 2017 #407

    the freezing often occurs a) if I try and open an internet browser as soon as the PC is coming online from login to desktop....if I wait 10-15 seconds it's OK. The freezes were occurring when I wasn't in clean boot and some services were running. I haven't had that issue now that services are off..... I installed Apple iTunes and that is running no problem...
      My ComputersSystem Spec

  8.    14 Sep 2017 #408

    zbook said: View Post
    One day you had uninstalled some Gigabyte software. How did you decide when you were having the BSOD?


    You can reopen the GIgabyte website and download and install fresh drivers (all).

    That's what that screenshot in 407 is...just redownloaded all relevant drivers. Install all??
      My ComputersSystem Spec


  9. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Sep 2017 #409

    all except bios

    See if you can download 1 at a time and then check file explorer after each download for the bsod driver.

    This should enable you to find out which application /driver package has this driver.

    Once you determine which download has the driver reboot.

    Then see if the boot or opening a browser has changed. If there is a spontaneous bsod please post a new zip.

    If there is no change in the freezes create a new user name named test. Then reboot and see if the freezes non longer occur or continue to occur.

    To create a new user with the name test perform the following steps:
    1) open administrative command prompt
    2) type: net user test /add
    3) type: shutdown /r
    4) after the reboot log on with the new user named test

    If there is no longer any freeze then there is no need to go to the next step.
    If there is continued freezing then proceed to the next step.

    Then boot into safe mode with networking.

    Open browsers and attempt downloads and report into the thread whether freezes occur or don't occur in safe mode.

    It appears to have taken 9 minutes to download all of the drivers. So if you can download new drivers instead of using the drivers already in the download folder there may be a very small chance that the downloaded driver was the problem and a fresh download may not have the problem.


    Download and install Everything: voidtools
    It will index everything on the computer both internal and external drives.
    It can be set to open on boot or when you need it.
    As you type in a character there will be instantaneous search results.
    The more characters you type the narrower the results.
    It is substantially faster than using file explorer.
    Last edited by zbook; 15 Sep 2017 at 00:00.
      My ComputerSystem Spec

  10.    15 Sep 2017 #410

    check file explorer after each download for the bsod driver.

    how? I'm not clear on this instruction...sorry
      My ComputersSystem Spec


 
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