BSOD when updating iTunes/Nvidia

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  1. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #401

    Attachment 153408
    home pc runs furmark fine for more than 45 minutes
      My Computers


  2. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #402

    The GPU looks good. So there is clearly a problem with 2 normal graphics cards in the office computer.
    The driver /application that had BSOD and was uninstalled may need to be working to prevent the freezing.
    That is the information that is needed from Gigabyte.
    Please see if you can install all of the Gigabyte applications /drivers.
    Do you remember whether the BSOD was only with windows driver verifier or whether it had occurred spontaneously?
    If you can get the application /driver installed without BSOD, first attempt to do a routine task such as downloading software.
    If there is no freeze whereas there was before this will be the first good sign.
    Then start the FurMark testing with all of the Gigabyte applications/drivers installed.
    Now you will be observing for BSOD and freezing and if there is none you know that this driver was needed.
    If there is a BSOD then you will need Gigabyte to guide you in finding a stable driver.
    If there is no BSOD but there is a freeze you will need Gigabyte to guide you to evaluate the MB.
    If there are continued BSOD or freezes or both will they offer a RMA or swap?


    Please open the bios > M.I.T > PC Health Status > post an image of the 3.5, 5, and 12 V data.
      My Computer


  3. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #403

      My Computers


  4. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #404

    Okay. The voltages look good.

    Can you install the missing applications /drivers now?
    Then perform a download that had been problematic with freezes.
    Then stress test with FurMark.
      My Computer


  5. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #405

    which of these do you want me to install? These are all of the drivers I can find that might be relevant...

    Attachment 153409
      My Computers


  6. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #406

    One day you had uninstalled some Gigabyte software. How did you decide when you were having the BSOD?

    You can reopen the GIgabyte website and download and install fresh drivers (all).
      My Computer


  7. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #407

    the freezing often occurs a) if I try and open an internet browser as soon as the PC is coming online from login to desktop....if I wait 10-15 seconds it's OK. The freezes were occurring when I wasn't in clean boot and some services were running. I haven't had that issue now that services are off..... I installed Apple iTunes and that is running no problem...
      My Computers


  8. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #408

    zbook said:
    One day you had uninstalled some Gigabyte software. How did you decide when you were having the BSOD?


    You can reopen the GIgabyte website and download and install fresh drivers (all).

    That's what that screenshot in 407 is...just redownloaded all relevant drivers. Install all??
      My Computers


  9. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #409

    all except bios

    See if you can download 1 at a time and then check file explorer after each download for the bsod driver.

    This should enable you to find out which application /driver package has this driver.

    Once you determine which download has the driver reboot.

    Then see if the boot or opening a browser has changed. If there is a spontaneous bsod please post a new zip.

    If there is no change in the freezes create a new user name named test. Then reboot and see if the freezes non longer occur or continue to occur.

    To create a new user with the name test perform the following steps:
    1) open administrative command prompt
    2) type: net user test /add
    3) type: shutdown /r
    4) after the reboot log on with the new user named test

    If there is no longer any freeze then there is no need to go to the next step.
    If there is continued freezing then proceed to the next step.

    Then boot into safe mode with networking.

    Open browsers and attempt downloads and report into the thread whether freezes occur or don't occur in safe mode.

    It appears to have taken 9 minutes to download all of the drivers. So if you can download new drivers instead of using the drivers already in the download folder there may be a very small chance that the downloaded driver was the problem and a fresh download may not have the problem.


    Download and install Everything: voidtools
    It will index everything on the computer both internal and external drives.
    It can be set to open on boot or when you need it.
    As you type in a character there will be instantaneous search results.
    The more characters you type the narrower the results.
    It is substantially faster than using file explorer.
    Last edited by zbook; 15 Sep 2017 at 00:00.
      My Computer


  10. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #410

    check file explorer after each download for the bsod driver.

    how? I'm not clear on this instruction...sorry
      My Computers


 
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