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  1.    09 Sep 2017 #291
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit

    What was done before the freeze?
    Please post a new zip
      My ComputerSystem Spec
  2.    09 Sep 2017 #292
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Just a sec. rebooted shut off verifier. Restarting again. Will post zip
      My ComputersSystem Spec
  3.    09 Sep 2017 #293
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter
      My ComputersSystem Spec
  4.    09 Sep 2017 #294
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit

    It's 1:32 AM here so this troubleshooting will end soon.
      My ComputerSystem Spec
  5.    09 Sep 2017 #295
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Click image for larger version. 

Name:	intel drivers.jpg 
Views:	1 
Size:	107.9 KB 
ID:	152508
      My ComputersSystem Spec
  6.    09 Sep 2017 #296
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    I hear you. I need to do other things too. I wish I could locate the problem and be done with this...
      My ComputersSystem Spec
  7.    09 Sep 2017 #297
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit

    Okay. Uninstall the Intel driver update utility.

    What were the steps that you made before the freeze?
    Was it during the installation of the software?
    Was it when turning off verifier?
    What was done immediately before the freeze?

    In the left lower corner type: power >open power and sleep settings > on the right pane click on additional power settings > post an image into the thread.

    So you uninstalled the files that you had moved?
      My ComputerSystem Spec
  8.    09 Sep 2017 #298
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    the pc froze during the install of the driver update utility
    Click image for larger version. 

Name:	power.jpg 
Views:	2 
Size:	226.5 KB 
ID:	152509
      My ComputersSystem Spec
  9.    09 Sep 2017 #299
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    there were no files installed. They were just dragged from D:\Win backup 8.2017\Documents to c/documents, etc...
      My ComputersSystem Spec
  10.    09 Sep 2017 #300
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit

    Did you undo what you had dragged and dropped?
      My ComputerSystem Spec

 
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