BSOD at various times, opening a zip, viewing a webpage, etc.

tj18 · 30 Jul 2017

Hey all!
First time poster, long time viewer -- was active back in the sevenforums.com days.

The issue on this tower has got to be the fact that there is incompatible hardware. This is an old Dell studio you can see in the report. My desktop originally was a Vista machine (free upgrade to 7), and now runs Windows 10. Since, I've upgraded RAM and SSD.

Crashing: Honestly, I cannot pinpoint it. It crashed while attempting to modify Wordpress online, crashed again today while opening to see contents of the zip I attached below, crashes as the Desktop is still loading the OS.

I also get different blue screen stop codes. Earlier crash dumps attached may show verifier.exe info/crashes. It's a fun mixed bag of KMODE EXCEPTION, NON PAGED, System Thread Exception, etc. Greatly appreciated for the help and input on this one!

TJ

axe0 · 30 Jul 2017

Diagnostic Test

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

Note

MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.

In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

tj18 · 31 Jul 2017

axe0 said:

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

Attachment 146417

Yikes. This is newer Crucial RAM that I installed. I've narrowed it down to two sticks, and can add one by one later to confirm.

RE: System Specs, this is a stock tower from Dell and everything is pretty much in the msinfo32 attached. I'll go through later and add more details, thanks!

I ran the scan again overnight stopped as it was working on its ninth pass. No error. Leaving the system on today and checking back later to confirm it didn't blue screen.

axe0 · 01 Aug 2017

You're correct that many information is in the zip you provided, but quite often I need to do research on certain specifications of parts I can't directly find back.

tj18 · 01 Aug 2017

Hi Axe,
Sure, completed and saved my system info. I am trying to isolate the memory sticks and running test again with just 2x2GB installed at a time and cannot reproduce those failures from before. I'll try one stick per test..

tj18 · 16 Aug 2017

Just checking in - Perhaps this was resolved after resetting verifier.exe , or reseating the RAM. Been running on 12GB just fine since two weeks.

axe0 · 16 Aug 2017

Resetting driver verifier affects stability in very, very, few cases.

tj18 · 02 Sep 2017

I was unsuccessful in resolve. Most recent crashed were "Critical Process Died". I rolled this back to Windows 7 as it simply cannot handle 10. After all, this PC did ship with Vista on it.

zbook · 03 Sep 2017

Please post an updated zip: BSOD - Posting Instructions - Windows 10 Forums

axe0 · 03 Sep 2017

@zbook, that's not needed.