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  1.    15 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 17
    Windows 10

    BSOD Constantly with different errors and .sys files


    Hi,

    For the last 3 weeks, my computer has been randomly BSODing. The time frame is anywhere from 1 minute to 45 minutes between BSODs.

    The laptop is a Dell Inspiron 15 7569 2-in-1.

    I tried updating all drivers (Dell & Intel) and nothing helped.

    I reformatted the computer completely and started fresh. After a few hours of use, it started BSODing again.

    I use Chrome and Photoshop mostly. It seems to be video/graphics driver-related because the screen sometimes does weird things (jumps, shifts left to right, freezes). It even left a ~100x100 pixel static (random color for every pixel) box in the center of the screen that didn't move until I restarted.

    BIOS is up-to-date. I ran PCIe tests, Memtests, checkdsk and all came up 100% okay.

    Some of the errors include:

    irql_not_less_or_equal
    unexpected_kernel_mode_trap
    page_fault_in_non_paged_area

    I ran verifier for a bit and got a few dump files. Hopefully I ran it long enough. The files are attached.

    Thanks so much in advance!


    Attachment 139627
      My ComputerSystem Spec
  2.    15 Jun 2017 #2
    Join Date : Nov 2015
    Posts : 2,860
    64bit Win 10 Pro ver 1709 Build 16299.64

    Hello ramtripper and welcome

    Driver Verifier found the AVAST driver to be a problem. Try removing AVAST with the uninstaller here: http://www.avast.com/uninstall-utility

    If this does not help let us know and we can look further.
      My ComputersSystem Spec
  3.    15 Jun 2017 #3
    Join Date : Jun 2017
    Posts : 17
    Windows 10
    Thread Starter

    LOL! I literally uninstalled it 45 minutes ago. Let's see what happens.

    Thanks so much for your help. I'll update if it persists.
      My ComputerSystem Spec
  4.    15 Jun 2017 #4
    Join Date : Jun 2017
    Posts : 17
    Windows 10
    Thread Starter

    Just got a BSOD with error code:

    unexpected_kernel_mode_trap
      My ComputerSystem Spec
  5.    15 Jun 2017 #5
    Join Date : Nov 2015
    Posts : 2,860
    64bit Win 10 Pro ver 1709 Build 16299.64

    Hopefully it created a crash dump file and so if you post a new set of log files it should show up.
      My ComputersSystem Spec
  6.    15 Jun 2017 #6
    Join Date : Jun 2017
    Posts : 17
    Windows 10
    Thread Starter

    Ah sorry! Here it is

    Attachment 139647
      My ComputerSystem Spec
  7.    15 Jun 2017 #7
    Join Date : Nov 2015
    Posts : 2,860
    64bit Win 10 Pro ver 1709 Build 16299.64

    There was no record of the crash with unexpected kernel mode trap.

    Looking further into your previous crashes it might be worth uninstalling Malwarebytes using this uninstaller: http://www.malwarebytes.org/mbam-clean.exe

    It might not be the cause but it is better while troubleshooting to use a minimum set of AV tools where possible as some of them have been known to trigger BSOD events.

    You also said you had tested your RAM - did you use memtest86+ and did you let it run for 8 or more passes?

    You could also run Driver Verifier again to see if it finds any other drivers causing crashes. If you need some guidance on its use there is a great tutorial here: Enable and Disable Driver Verifier in Windows 10
      My ComputersSystem Spec
  8.    16 Jun 2017 #8
    Join Date : Jun 2017
    Posts : 17
    Windows 10
    Thread Starter

    Ran verifier and got another BSOD. Attached is latest dump. Overall seems to be doing better though

    Thank you!
    Attachment 139815
      My ComputerSystem Spec
  9.    16 Jun 2017 #9
    Join Date : Nov 2015
    Posts : 2,860
    64bit Win 10 Pro ver 1709 Build 16299.64

    There is still no new crash dump added to the logs - its as if the crash is one which does not record a mini-dump file. Looking in the logs I can only find one event today which might be related:

    Code:
    Event[5505]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-06-16T13:18:35.713
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-1GQH6RB
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Bus:Device:Function: 0x0:0x1C:0x0
    Vendor ID:Device ID: 0x8086:0x9D14
    Class Code: 0x30400
    I think this has something to do with the Intel chipset for your motherboard. However you said in your first post you have already updated the Intel drivers and it looks like it was corrected anyway. I'm at a loss to explain what is happening. If you can catch a photo screenshot of the event next time it happens maybe that will help.
      My ComputersSystem Spec
  10.    16 Jun 2017 #10
    Join Date : Jun 2017
    Posts : 17
    Windows 10
    Thread Starter

    I see. Okay, I'll keep using it and will take a photo if anything happens. Thanks again!
      My ComputerSystem Spec

 
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