BSOD Constantly with different errors and .sys files

Hi,

For the last 3 weeks, my computer has been randomly BSODing. The time frame is anywhere from 1 minute to 45 minutes between BSODs.

The laptop is a Dell Inspiron 15 7569 2-in-1.

I tried updating all drivers (Dell & Intel) and nothing helped.

I reformatted the computer completely and started fresh. After a few hours of use, it started BSODing again.

I use Chrome and Photoshop mostly. It seems to be video/graphics driver-related because the screen sometimes does weird things (jumps, shifts left to right, freezes). It even left a ~100x100 pixel static (random color for every pixel) box in the center of the screen that didn't move until I restarted.

BIOS is up-to-date. I ran PCIe tests, Memtests, checkdsk and all came up 100% okay.

Some of the errors include:

irql_not_less_or_equal
unexpected_kernel_mode_trap
page_fault_in_non_paged_area

I ran verifier for a bit and got a few dump files. Hopefully I ran it long enough. The files are attached.

Thanks so much in advance!


Attachment 139627

Hello ramtripper and welcome :)

Driver Verifier found the AVAST driver to be a problem. Try removing AVAST with the uninstaller here: http://www.avast.com/uninstall-utility

If this does not help let us know and we can look further.

LOL! I literally uninstalled it 45 minutes ago. Let's see what happens.

Thanks so much for your help. I'll update if it persists.

Just got a BSOD with error code:

unexpected_kernel_mode_trap

Hopefully it created a crash dump file and so if you post a new set of log files it should show up.

Ah sorry! Here it is

Attachment 139647

There was no record of the crash with unexpected kernel mode trap.

Looking further into your previous crashes it might be worth uninstalling Malwarebytes using this uninstaller: http://www.malwarebytes.org/mbam-clean.exe

It might not be the cause but it is better while troubleshooting to use a minimum set of AV tools where possible as some of them have been known to trigger BSOD events.

You also said you had tested your RAM - did you use memtest86+ and did you let it run for 8 or more passes?

You could also run Driver Verifier again to see if it finds any other drivers causing crashes. If you need some guidance on its use there is a great tutorial here: Enable and Disable Driver Verifier in Windows 10

Ran verifier and got another BSOD. Attached is latest dump. Overall seems to be doing better though

Thank you!
Attachment 139815

There is still no new crash dump added to the logs - its as if the crash is one which does not record a mini-dump file. Looking in the logs I can only find one event today which might be related:

Code:

Event[5505]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2017-06-16T13:18:35.713
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-1GQH6RB
  Description: 
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1C:0x0
Vendor ID:Device ID: 0x8086:0x9D14
Class Code: 0x30400

I think this has something to do with the Intel chipset for your motherboard. However you said in your first post you have already updated the Intel drivers and it looks like it was corrected anyway. I'm at a loss to explain what is happening. If you can catch a photo screenshot of the event next time it happens maybe that will help.

I see. Okay, I'll keep using it and will take a photo if anything happens. Thanks again!