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  1.    14 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 10
    Windows 10

    Computer Hard Restarts when playing games


    My Custom built PC hard resets when I am playing any video game. I am attaching the requested logs and am hoping that someone can assist me with attempting to figure out the issue.

    I have just replaced my video card to a gtx 1070 to attempt to solve this (it didn't).
      My ComputerSystem Spec
  2.    14 Jun 2017 #2
    Join Date : Apr 2017
    Posts : 8,649
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi Kharma,

    Please explain what you mean by hard resets. There were app crashes and hangs as well as an unexpected shutdown. There was one restart without a proper shutdown. There were no bsod minidump files.
    Let's start with some routine testing.

    Open administrative command prompt and type or copy and paste the following commands:

    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan

    Please post the results into the thread.

    Run memtest86+ version 5.01 for 8 or more runs. This may take hours so plan to run it overnight.
    Memtest86+ - Advanced Memory Diagnostic Tool

    Place your computer in clean boot using msconfig and taskmgr to see if there is any impact on performance. Evaluate boot and shutdown times, hangs, etc. Are the problems more or less frequent etc.

    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
      My ComputerSystem Spec
  3.    14 Jun 2017 #3
    Join Date : Jun 2017
    Posts : 10
    Windows 10
    Thread Starter

    I am currently running the requested commands and will upload the output as soon as they have all completed.

    As far as hard resets I mean there is no warning, no standard windows restarting screen the screen just goes black it is like the power is cut for a few seconds before it comes back up and starts booting back up.
      My ComputerSystem Spec
  4.    15 Jun 2017 #4
    Join Date : Jun 2017
    Posts : 10
    Windows 10
    Thread Starter

    Initial logs attachedAttachment 139566
      My ComputerSystem Spec
  5.    15 Jun 2017 #5
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Please fill in the details for all components you used in the custom build. I'm particularly interested in what power supply you chose.
      My ComputersSystem Spec
  6.    16 Jun 2017 #6
    Join Date : Jun 2017
    Posts : 10
    Windows 10
    Thread Starter

    @zbook I followed your steps and had 0 errors on anything (8 run through on memory). I am attaching another collection of logs collector to see if something else has changed.

    When I cleared the msconfig and startup settings and went into a game I still had the same problem at about the same amount of time in.

    I will be updating the setup information on my PC configuration on my profile in a few minutes as well.
      My ComputerSystem Spec
  7.    16 Jun 2017 #7
    Join Date : Jun 2017
    Posts : 10
    Windows 10
    Thread Starter

    @philc43 PC Info updated in profile
      My ComputerSystem Spec
  8.    17 Jun 2017 #8
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    I'd recommend that you uninstall Corsair Link 4 software just in case it is causing problems. It has been known to do so for other users.
      My ComputersSystem Spec
  9.    17 Jun 2017 #9
    Join Date : Apr 2017
    Posts : 8,649
    windows 10 professional version 1607 build 14393.969 64 bit

    At this juncture you could perform stress testing on the CPU and GPU or you could use Windows performance recording and see if you can record the time period in which you are having the "hard resets". If a misbehaving application is identified it can be uninstalled or changed.
    Also see this check list on performance: Windows 10 Performance and Install Integrity Checklist - Microsoft Community
    The selective boot allows you to keep off all the applications that consume CPU, disk, and memory leaving this free while playing games or demanding applications.
      My ComputerSystem Spec
  10.    17 Jun 2017 #10
    Join Date : Jun 2017
    Posts : 10
    Windows 10
    Thread Starter

    @zbook I have done stress testing of both my CPU and my GPU. My CPU has no problem and when I stress test my GPU is when it resets which is what led me to replace my Graphics card with the newer model. Unfortunately since the issue still persists I am not sure where to go from there.

    @philc43 The Corsair link installation was brand new over the last week in response to me trying to ensure that everything was up to date. The problem was occuring before that program was installed.
      My ComputerSystem Spec

 
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