New
#51
The memory dump was able to be downloaded.
However three times it displayed CRC failed: MEMORY error.
Maybe Ztrucker can open it.
The bugchecks for the past 2 months have been:
7E
109
12B (2/4 and 2/10) This is a hardware memory error.
1) Upgrade the BIOS: BIOS Version/Date Alienware 1.3.12, 7/28/2017 SMBIOS Version 2.8
Support for Alienware 17 R3 | Drivers & downloads | Dell US
Dell Alienware 15R2/17R3 System BIOS
BIOS 06 Feb 2018
Importance: Urgent
Version: 1.4.4 ,1.4.4 Older versions
Release Date: 06 Feb 2018
File Name: Alienware_15R2_17R3_1.4.4.EXE
File size: 8.8 MB
Description: Dell Alienware 15R2/17R3 System BIOS
2) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > under startup and recovery > click settings > under system failure > un-check automatically restart > make sure write debugging information is set to automatic memory dump
3) Open administrative command prompt and type or copy and paste:
chkdsk /x /f /r C:
This may take many hours so plan to run overnight.
C:\Windows\system32>chkdsk /x /f /r
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
4) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste > notepad > save to desktop > post into the thread
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Tutorials
5) Open file explorer > this PC > C: > in the right upper corner search for:
win32kbase.sys
win32kbase.sys-20180227-0953.dmp
Only save, zip, and use share links for dump files
This file is large > zip > upload to one drive or drop box > post share link into the thread
6) The computer has 2 graphics cards:
IGPU Intel HD Graphics 530
DGPU Nvidia GeForce GTX 970M
Look in the BIOS and owners manual for an option to turn off Optimus and only use the Nvidia GPU.
If you are able to find this option please set it so that the Optimus is off.
Then test the Nvidia GPU with Furmark:
Aim for 1 hour testing.
Record the highest temperature and the test duration.
Read this link for the warnings about aborting the test due to: temperature, freezing, display artifacts etc,
FurMark - GPU Stress Test Windows 10 Tutorials
7) After completing the test on the Nvidia GPU > turn on Optimus > test Intel GPU using Furmark
Aim for 1 hour testing.
Record the highest temperature and the test duration.
Read this link for the warnings about aborting the test due to: temperature, freezing, display artifacts, etc.
FurMark - GPU Stress Test Windows 10 Tutorials
Code:Event[890]: Log Name: System Source: Microsoft-Windows-Ntfs Date: 2018-02-11T23:58:22.920 Event ID: 98 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: ALIENWARE-17R3 Description: Volume C: (\Device\HarddiskVolume3) requires an Online Scan. An Online Scan will automatically run as part of the next scheduled maintenance task. Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.Code:3/4/2018 3:37 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 1000007e P2: ffffffffc0000005 P3: fffff80397efd2a0 P4: ffff8185c4b09a78 P5: ffff8185c4b092c0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\030318-10468-01.dmp \\?\C:\WINDOWS\TEMP\WER-23359-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DAC.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DAD.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DCE.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_fd5e3519d9ed9537bc7e3526a219368f83fad8_00000000_cab_1cc07ec5 Analysis symbol: Rechecking for solution: 0 Report Id: be823210-af16-4730-8753-1c88776b17d9 Report Status: 2049 Hashed bucket:3/4/2018 3:37 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 1000007e P2: ffffffffc0000005 P3: fffff80397efd2a0 P4: ffff8185c4b09a78 P5: ffff8185c4b092c0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\030318-10468-01.dmp \\?\C:\WINDOWS\TEMP\WER-23359-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DAC.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DAD.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DCE.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_fd5e3519d9ed9537bc7e3526a219368f83fad8_00000000_03e07dcb Analysis symbol: Rechecking for solution: 0 Report Id: be823210-af16-4730-8753-1c88776b17d9 Report Status: 4 Hashed bucket:Code:2/27/2018 2:55 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 109 P2: a39fc95b7d92c4f2 P3: 0 P4: 60e609e81b34c726 P5: 101 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\022618-8281-01.dmp \\?\C:\WINDOWS\TEMP\WER-64921-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER295E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER295F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER299E.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_109_1581d45de07cda19628d221b2b96beef893e58f_00000000_cab_06212b70 Analysis symbol: Rechecking for solution: 0 Report Id: 26e51295-6f01-4a0c-abfb-8e8d744545e5 Report Status: 2049 Hashed bucket:2/27/2018 2:55 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 109 P2: a39fc95b7d92c4f2 P3: 0 P4: 60e609e81b34c726 P5: 101 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\022618-8281-01.dmp \\?\C:\WINDOWS\TEMP\WER-64921-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER295E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER295F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER299E.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_109_1581d45de07cda19628d221b2b96beef893e58f_00000000_03dd29ab Analysis symbol: Rechecking for solution: 0 Report Id: 26e51295-6f01-4a0c-abfb-8e8d744545e5 Report Status: 4 Hashed bucket:Code:2/4/2018 5:06 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 12b P2: ffffffffc00002c4 P3: 847 P4: 1aa68f0 P5: ffffaa8164986000 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\020318-10656-01.dmp \\?\C:\WINDOWS\TEMP\WER-55921-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE46.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE57.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE77.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_12b_d06a1014d2107947e92359185567c722d0f1e489_00000000_cab_3f990829 Analysis symbol: Rechecking for solution: 0 Report Id: 82e614d1-1b1d-4add-a057-4c34f957a456 Report Status: 2049 Hashed bucket:2/4/2018 5:06 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 12b P2: ffffffffc00002c4 P3: 847 P4: 1aa68f0 P5: ffffaa8164986000 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\020318-10656-01.dmp \\?\C:\WINDOWS\TEMP\WER-55921-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE46.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE57.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE77.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_12b_d06a1014d2107947e92359185567c722d0f1e489_00000000_03d4fe74 Analysis symbol: Rechecking for solution: 0 Report Id: 82e614d1-1b1d-4add-a057-4c34f957a456 Report Status: 4 Hashed bucket: 1/4/2018 9:51 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 12b P2: ffffffffc00002c4 P3: b84 P4: 6af96d0 P5: ffff98009acab000 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\010418-8468-01.dmp \\?\C:\WINDOWS\TEMP\WER-31750-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER855D.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_12b_92c96b9f55f514b5678a4d6e5a8039bf365e890_00000000_cab_198888e6 Analysis symbol: Rechecking for solution: 0 Report Id: 1fcece54-b999-4dff-a7d7-4e050cc4b085 Report Status: 2049 Hashed bucket:Code:2/10/2018 4:01 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 12b P2: ffffffffc00002c4 P3: f24 P4: 7df1e30 P5: ffffbf816ec2c000 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\020918-8500-01.dmp \\?\C:\WINDOWS\TEMP\WER-16531-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FA7.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FA8.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FB9.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_12b_fc9c71f2f23d2bc0d3a6bdfdc7a8bb1589fe7cf9_00000000_cab_28d86afe Analysis symbol: Rechecking for solution: 0 Report Id: 46acd521-e1eb-4cef-8fa1-34f20e3a3be0 Report Status: 2049 Hashed bucket:2/10/2018 3:44 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 12b P2: ffffffffc00002c4 P3: f24 P4: 7df1e30 P5: ffffbf816ec2c000 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\020918-8500-01.dmp \\?\C:\WINDOWS\TEMP\WER-16531-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FA7.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FA8.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FB9.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_12b_fc9c71f2f23d2bc0d3a6bdfdc7a8bb1589fe7cf9_00000000_03d84fb6 Analysis symbol: Rechecking for solution: 0 Report Id: 46acd521-e1eb-4cef-8fa1-34f20e3a3be0 Report Status: 4 Hashed bucket:
Last edited by zbook; 05 Mar 2018 at 05:52.