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BSOD when updating driver
Hi
I'm trying to update my drivers and when I try to install the Intel(R) Serial IO Driver my laptop goes to a BSOD with the Stop Code: System Thread Exception Not Handled. What failed: iaioi2ce.sys.
I had no open applications when this happened. I've tried it numerous times and it always goes to a BSOD when I try to install this specific driver.
The driver was downloaded from my laptop manufacturer's website.
Can anyone help me out with this?
Additional background
- I tried to manually uninstall MS Office and failed about a year ago. I might have messed something up in the registry when I did this.
- I have three missing drivers which I can't identify (2 PCI devices and a System DMA Controller)
- I recently restored my laptop and reinstalled W10 hoping that this would solve the problem. It didn't.
Acer Aspire E5-511
Windows 10 (upgraded from 8.1)
Happy to provide any other info needed
Many thanks
Last edited by dking; 29 May 2017 at 07:58.