Windows 10: BSOD when updating driver

  1.    29 May 2017 #1

    BSOD when updating driver


    I'm trying to update my drivers and when I try to install the Intel(R) Serial IO Driver my laptop goes to a BSOD with the Stop Code: System Thread Exception Not Handled. What failed: iaioi2ce.sys.

    I had no open applications when this happened. I've tried it numerous times and it always goes to a BSOD when I try to install this specific driver.

    The driver was downloaded from my laptop manufacturer's website.

    Can anyone help me out with this?

    Additional background

    • I tried to manually uninstall MS Office and failed about a year ago. I might have messed something up in the registry when I did this.
    • I have three missing drivers which I can't identify (2 PCI devices and a System DMA Controller)
    • I recently restored my laptop and reinstalled W10 hoping that this would solve the problem. It didn't.

    Acer Aspire E5-511
    Windows 10 (upgraded from 8.1)
    Happy to provide any other info needed

    Many thanks
    Last edited by dking; 29 May 2017 at 07:58.
      My ComputerSystem Spec

  2.    29 May 2017 #2


    I would suggest you update your bios: - Here
      My ComputerSystem Spec


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