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BSOD dxgkrnl.sys error SYSTEM SERVICE EXCEPTION
Hi
I keep getting this dxgkrnl.sys error every time I try to log in to my laptop. Currently I'm running it in safe mode with networking. The issue started a day after I got a windows update and after chatting with 5 Microsoft customer service representatives they told me to give my laptop for repair to manufacturer.
Things I've already tried:
sfc /scannow, chkdsk /r /f, DISM, system restore point, refresh PC, factory reset, updating graphic drivers (which just sends me to that screen instantly), downgrading graphics driver to Microsoft basic display adapter, uninstalling and deleting graphic driver, disabling all non-Microsoft services using msconfig and start up programs in task manager. Still can't fix the issue. I tried Media creation tool to get a windows 10 bootable usb and tried downloading iso file to burn on a cd but even that shows error code 0x8007043C - 0x90016(which I think is because I'm in safe mode but I don't have access to another computer to make a bootable usb).
· OS - Windows 10 Education (Version 10.0.14393 Build 14393)
· x64 (64-bit) ?
· What was the original installed OS on the system? - Windows 8
· Windows 8 came pre-installed on system
· Approximate age of system (hardware) - 4 years
· Approximate age of OS installation - 4 months
· Have you re-installed the OS? - Yes, I gave my laptop for repair 5 months ago and they installed a fresh 8.1 but windows automatically updated to 10.
· CPU
· Video Card - Intel HD 3000
· Processor - Processor Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, 2195 Mhz, 2 Core(s), 4 Logical Processor(s)
· RAM - 4.00 GB
· System Manufacturer
· Exact model number - Toshiba Satellite C850 - B561
Thank you