dm log collector.exe "generating msinfo report" taking an hour

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  1. axe0
    Posts : 14,903
    Windows 10 Pro
       New #31

    It has failed when you can no longer boot from it, it is recommended to prevent that by acting beforehand.
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  3. Uni
    Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       New #32

    Not sure I understand you. Perhaps you see something on the Event Viewer log. My laptop does boot up, although I have to go through Advanced Options, Start Up Options and choose Option 7 "....disable drivers..."
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  4. axe0
    Posts : 14,903
    Windows 10 Pro
       New #33

    Not what I meant

    A hard drive has failed when you can no longer boot from it, since you can still boot from it the hard drive hasn't failed. Although the hard drive hasn't failed, it is recommended to handle before boot issues occur.
    That is as an answer to your question.
    Are you quite certain my hard drive (s) has failed?
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  6. Uni
    Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       New #34

    Okay, communication problem. Many thanks. FYI, the laptop (and harddisk) is 6 years old and has seen much traveling by car and foot. It has served me exceedingly well considering my late introduction to (and inexperience of) pc's (also 6 years). Will research my best option, possibly invest in new laptop.

    Also, it is possible I may have a virtual drive on my machine, which may explain the dr2/4x. All the best,
    Geoff
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