Windows 10: dm log collector.exe "generating msinfo report" taking an hour

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  1. Posts : 13,344
    Windows 10 Pro
       25 Feb 2017 #31

    It has failed when you can no longer boot from it, it is recommended to prevent that by acting beforehand.
      My ComputersSystem Spec

  2. Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       25 Feb 2017 #32

    Not sure I understand you. Perhaps you see something on the Event Viewer log. My laptop does boot up, although I have to go through Advanced Options, Start Up Options and choose Option 7 "....disable drivers..."
      My ComputerSystem Spec

  3. Posts : 13,344
    Windows 10 Pro
       25 Feb 2017 #33

    Not what I meant

    A hard drive has failed when you can no longer boot from it, since you can still boot from it the hard drive hasn't failed. Although the hard drive hasn't failed, it is recommended to handle before boot issues occur.
    That is as an answer to your question.
    Are you quite certain my hard drive (s) has failed?
      My ComputersSystem Spec

  4. Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       25 Feb 2017 #34

    Okay, communication problem. Many thanks. FYI, the laptop (and harddisk) is 6 years old and has seen much traveling by car and foot. It has served me exceedingly well considering my late introduction to (and inexperience of) pc's (also 6 years). Will research my best option, possibly invest in new laptop.

    Also, it is possible I may have a virtual drive on my machine, which may explain the dr2/4x. All the best,
      My ComputerSystem Spec

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