Windows 10: Windows not shutting down properly error 0x9F Solved

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  1.    25 Dec 2016 #1

    Windows not shutting down properly error 0x9F


    I just discovered this when outlook said (outlook.live.comís server DNS address could not be found. DNS_PROBE_FINISHED_NXDOMAIN).
    So I clicked diagnose Ethernet and it tried to restart it but it ended up disabling it and I couldn't enable it. My internet was disconnected only for my computer, so I restarted the computer which then BSOD and created a minidump.

    The internet was back and working, which included outlook. After that I checked my reliability monitor and I noticed each time I turned off the computer, it said windows was not shutdown properly even though I used the windows shutdown menu. I reloaded outlook and the dns address wasn't found but a few minutes later it randomly it worked again. Not sure if that's related.

    So to sum it up, when I turn off the computer with shutdown menu it doesn't shutdown properly.
    I just got a new graphics card that day it started happening. So I know it must be that but I read the 0xF9 error is driver related. My graphics card is up to date.

    DRIVER_POWER_STATE_FAILURE (9f)
    FAULTING_MODULE: fffff80fc30b0000 pci
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x9F_4_e1i63x64_IMAGE_pci.sys
    A driver has failed to complete a power IRP within a specific time.Arguments:Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp subsystem.Arg2: 000000000000012c, Timeout in seconds.Arg3: ffffc88180782040, The thread currently holding on to the Pnp lock.Arg4: fffff803ff769980, nt!TRIAGE_9F_PNP on Win7 and higher
    Hardware:
    Asus maximus vii hero
    i5 4690k
    MSI GeForce GTX 1070 GAMING X 8G
    Seagate Desktop HDD ST1000DM003 1TB
    RAIDMAX RX-635AP 635W ATX 12V 80 PLUS BRONZE Certified Modular
    Windows 10 64bit
    Windows not shutting down properly error 0x9F Attached Files
      My ComputerSystem Spec


  2. Posts : 5,101
    Windows 10 Pro X64 15063.483
       26 Dec 2016 #2

    Dump indicates a problem with avgtpx64.sys.
    Code:
    ffff8a01`231f9f38  fffff80f`c3fa104f*** WARNING: Unable to verify timestamp for avgtpx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgtpx64.sys
     avgtpx64+0x104f
    This is the driver for AVG Secure Search.

    Try uninstalling it. How to uninstall AVG Toolbar homepage and Secure Sea... | AVG Support
      My ComputersSystem Spec

  3.    26 Dec 2016 #3

    Ztruker said: View Post
    Dump indicates a problem with avgtpx64.sys.
    Code:
    ffff8a01`231f9f38  fffff80f`c3fa104f*** WARNING: Unable to verify timestamp for avgtpx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgtpx64.sys
     avgtpx64+0x104f
    This is the driver for AVG Secure Search.

    Try uninstalling it. How to uninstall AVG Toolbar homepage and Secure Sea... | AVG Support
    Thank you for responding to my post. I had to uninstall it with revo uninstaller because it wouldn't uninstall the other way.
    I couldn't recreate the BSOD and I clean reinstalled my graphics drivers with a slightly older version, though I noticed on device manager the Nvidia virtual audio driver (wave extensible) (WDM) was damaged so I disabled it.

    After disabling it, it seems to work so I installed the newest version without Nvidia virtual audio driver but somehow it still installed but wasn't damaged anymore.

    My computer isn't getting the not shutdown properly anymore but I find it's a little more slower booting to windows but that could be normal.
    The only thing that happened today was my Explorer.exe crashed once for a few seconds.

    Edit: Spoke to soon, it's still not shutting down properly. So I still need help.
    Last edited by Shirotora; 26 Dec 2016 at 16:00.
      My ComputerSystem Spec


  4. Posts : 5,101
    Windows 10 Pro X64 15063.483
       27 Dec 2016 #4

    Run DM_Log_collector and upload the new zip files please.
      My ComputersSystem Spec

  5.    27 Dec 2016 #5

    Ztruker said: View Post
    Run DM_Log_collector and upload the new zip files please.
    There isn't any new minidump files. Everything is working fine, no crashing. Just when I shutdown the computer with the shutdown menu, it's slower to boot down and up. The reliability monitor says it didn't shutdown properly. I know that isn't much information. If I get any new minidumps, I will upload it.
      My ComputerSystem Spec


  6. Posts : 5,101
    Windows 10 Pro X64 15063.483
       27 Dec 2016 #6

    Ah, okay. Have you tried disabling Fast Startup in Windows 10 settings? It causes some strange power problems some times.

    See here: How to Turn On or Off Fast Startup in Windows 10
      My ComputersSystem Spec

  7.    27 Dec 2016 #7

    Yeah, I had it disabled for a while now.
      My ComputerSystem Spec


  8. Posts : 5,101
    Windows 10 Pro X64 15063.483
       27 Dec 2016 #8

    Try running in Safe Mode with Networking for awhile, see if any BSODs occur. If not then it's either some process starting at boot or a device driver that does not get loaded in Safe Mode.

    Code:
    Windows key + C.
    Settings
    Power
    Hold shift key and click RESTART.
    Click on Advanced Options then Startup Settings.
    Click Restart and you have almost the full advanced Boot Options menu like XP, Vista or Win 7.
      My ComputersSystem Spec

  9.    27 Dec 2016 #9

    I did try safe mode, left it on for a while but nothing happened.
      My ComputerSystem Spec


  10. Posts : 5,101
    Windows 10 Pro X64 15063.483
       30 Dec 2016 #10

    How long did you run in Safe Mode? Did shutdown work from there?
      My ComputersSystem Spec


 
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